Career Opportunity

Housing for New Hope (HNH) is seeking an experienced and visionary Director of Supportive Services to provide strategic direction and operational leadership for its campus-based and community-based supportive housing programs. Working closely with program managers and organizational leadership, this leader will advance person-centered services, strengthen compliance and performance management, and equip teams with the tools and support needed to deliver strong outcomes. The Director will foster a culture of collaboration, accountability, staff development, and continuous improvement, aligning programs with Housing for New Hope’s mission, Vision 2032, and Supportive Pathways framework to help individuals achieve lasting housing stability.

Mission: To prevent and end homelessness one valuable person at a time.

Reporting Structure: The Director of Supportive Services reports to the Executive Director. They directly supervise the Co-Managers of Community-Based Supportive Housing and the Manager of Campus-Based Supportive Housing.

Budget: Housing for New Hope has an annual budget of around $4 million.

Salary: The salary is commensurate with experience, and the salary range is $75,000 to $85,000.

Working Location: This position will work out of the main office at 18 W Colony Pl Ste 250, Durham, NC 27705, with work across program locations and community partner settings as needed.

Key Responsibilities of the Director of Supportive Services

The Director of Supportive Services will provide strategic direction and operational leadership for HNH’s supportive housing services and lead the compliance and performance management functions associated with those programs. Working with program managers and organizational leadership, this person will build a culture of collaboration, accountability, learning, and continuous improvement-ensuring that services remain person-centered, programs meet funder and regulatory requirements, and teams have the tools and support needed to deliver strong outcomes.

Provide Strategic Program Leadership

• Lead the ongoing development, implementation, and evaluation of HNH’s campus-based and community-based supportive housing programs in alignment with the organization’s mission, Vision 2032, Supportive Pathways framework, and annual organizational priorities.
• Partner with the Executive Director and leadership team to establish clear program direction, goals, and measures of success that connect day-to-day service delivery with HNH’s long-term strategy.
• Promote a consistent, person-centered approach to supportive housing that advances housing stability, dignity, choice, and meaningful connections to community.
• Identify opportunities to strengthen services, adapt program models, improve coordination across teams, and respond to changing community needs.

Lead and Develop Program Managers and Teams

• Directly supervise the Co-Managers of Community-Based Supportive Housing and the Manager of Campus-Based Supportive Housing, establishing clear expectations and supporting their effectiveness as leaders of their respective teams.
• Coach and develop program managers in supervision, team leadership, staff development, problem-solving, and performance accountability.
• Foster a collaborative, supportive, and accountable team culture in which staff understand shared goals, communicate across program areas, and learn from both successes and challenges.
• Support program managers in setting staff goals, addressing performance concerns, recognizing strong work, and building the capacity of staff who provide direct services and case management.
• Ensure teams have clear procedures, appropriate training, and practical resources to carry out their responsibilities effectively.

Strengthen Compliance, Quality, and Performance Management

• Lead HNH’s supportive housing compliance work, ensuring programs comply with applicable federal, state, and local requirements; grant and contract terms; HNH policies; and relevant standards for documentation, service delivery, and reporting.
• Interpret funder requirements and regulatory expectations and translate them into clear program procedures, staff practices, performance measures, and monitoring routines.
• Design and oversee monitoring processes to track program performance, review data, identify gaps or emerging risks, and ensure corrective actions and improvements are implemented.
• Oversee timely, accurate, and complete program documentation and reporting, including required data entry and use of the Homeless Management Information System (HMIS), as applicable.
• Lead preparation for funder monitoring, audits, file reviews, and other compliance activities; coordinate responses to findings and ensure lessons are incorporated into ongoing practice.
• Lead the development, review, and maintenance of relevant program policies, procedures, manuals, and staff training to support compliant and effective service delivery.
• Promote a culture in which compliance and performance management are understood as tools for service quality, accountability, and continuous improvement-not simply administrative requirements.
• Maintain an up-to-date roster of applicable policies and ensure scheduled reviews and revisions are completed.
• Ensure staff receive onboarding and ongoing training in compliance requirements, documentation standards, and HMIS practices relevant to their roles.
• Serve as a primary organizational contact for assigned program funders on compliance, monitoring, reporting, and implementation questions.
• Identify and help pursue government funding opportunities aligned with HNH’s mission and strategic priorities, and lead or coordinate preparation of applications as assigned.

Manage Program Performance and Resources

• Establish annual program goals and performance measures with program managers and track progress toward agreed-upon outcomes and organizational priorities.
• Use qualitative and quantitative information to assess program effectiveness, identify trends, support decisions, and communicate progress and challenges.
• Participate in budget development and monitoring, working with the Executive Director, finance staff, and program managers to align resources with program goals and maintain fiscal responsibility.
• Lead the compliance and operational onboarding of new or renewed grants and contracts, translating requirements into implementation steps and ensuring impacted staff understand their responsibilities.
• Prepare concise, timely, and accurate updates for the Executive Director and, as requested, the Board of Directors regarding program outcomes, risks, compliance, and progress toward strategic goals.

Build Partnerships and Advance HNH’s Mission

• Build and maintain effective working relationships with funders, government agencies, service providers, landlords, healthcare and behavioral health partners, and other organizations that support housing stability.
• Represent HNH in community meetings, collaborative initiatives, and planning processes related to supportive housing and homelessness response, as assigned.
• Work across HNH departments to coordinate program needs, strengthen communication, and support integrated organizational operations.
• Contribute program knowledge and stories to grant proposals, fundraising, communications, and community engagement efforts in partnership with colleagues.
• Identify emerging community needs, partnership opportunities, and service gaps that may inform program improvement and organizational planning.

The Ideal Candidate Profile

The successful candidate will be a strategic and grounded leader who can connect a clear vision for supportive housing with the systems, relationships, and daily practices needed to achieve it. They will combine strong people leadership with sound judgment, attention to detail, and a commitment to person-centered services, staff development, compliance, and continuous improvement.

They will bring:

• A commitment to Housing for New Hope’s mission, values, and Vision 2032.
• Demonstrate leadership experience in supportive housing, homelessness services, human services, or a related field.
• Experience supervising managers or teams, developing staff capacity, and building a collaborative culture of accountability.
• Knowledge of supportive housing, case management, housing stability, and the needs of people experiencing homelessness.
• Experience interpreting and implementing government grants, contracts, regulations, and program requirements.
• Ability to develop and use performance measures, program data, monitoring processes, and evaluation practices to guide decisions and improve outcomes.
• Strong operational, organizational, and project-management skills, including the ability to manage competing priorities and meet deadlines.
• Sound judgment and the ability to identify risks, resolve problems, and translate complex expectations into clear practices for staff.
• Strong written, verbal, and interpersonal communication skills, including the ability to work effectively with staff, funders, community partners, and organizational leadership.
• A collaborative leadership style marked by integrity, humility, curiosity, adaptability, and a commitment to learning and improvement.
• A relevant bachelor’s degree required; a master’s degree in social work, human services, public administration, or a related field preferred.

About Housing for New Hope

Housing for New Hope works to prevent and end homelessness one valuable person at a time. As HNH looks toward Vision 2032, the organization is strengthening supportive housing, developing affordable housing, and building the relationships and systems that help neighbors achieve lasting stability.

HNH’s work is organized around three complementary strategies: Campus-Based Supportive Housing, Community-Based Supportive Housing, and Affordable Housing. These strategies are strengthened by Supportive Pathways, a holistic framework recognizing that lasting housing stability is supported by housing, mental health and emotional wellness, substance use recovery supports, employment and job readiness, life skills development, and relationships and community belonging.

Housing for New Hope offers a competitive benefits package, including employer contributions toward medical, dental, and vision insurance; a retirement plan with employer match; paid time off; and a flexible schedule. Specific compensation and benefits details will be provided during the hiring process.

Equal Opportunity Employer: Housing for New Hope values diversity and is an equal opportunity employer. Employment decisions are based on qualifications, merit, and business need.

Want to know more? Visit https://housingfornewhope.org/.

Benefits

Housing for New Hope takes a holistic approach to its support team members by offering a competitive salary; paying 85% of employees’ premiums for medical, dental, and vision, insurance; a 5% match contribution for our retirement plan; 24 days of PTO each year; and a flexible schedule.

How To Apply

To apply, scroll to the bottom of this page. You will see instructions for uploading your compelling cover letter, resume, and salary requirements.

Please provide all requested information to be considered. For technical assistance, contact talent@armstrongmcguire.com. No phone calls, please. Applications will not be accepted by email or directly from third-party posting sites.