Ops Professional MKTS (MGR) - AML Refresh Ops

Bank of America

Bank of America

Chicago, IL, USA · United States · Remote
Posted on Thursday, May 9, 2024

Job Description:


At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!


This job is responsible for managing production teams in Global Markets and Banking Operations. Key responsibilities include managing daily refresh activities to ensure adherence to deadlines, quality standards, policies, procedures, and regulatory requirements, conducting continuous performance management conversations, developing talent, and supporting employee career goals. Job expectations include balancing caseloads, serving as a liaison with sales, working with client outreach teams to obtain documents, and assisting in implementing new processes to improve the overall operating model.

Line of Business Job Description:

This is a team manager role. Anti Money Laundering (AML) Know Your Customer/Client Due Diligence (KYC/CDD) is part of the Global Operations organization and is responsible for client AML/KYC refresh globally. This employee will work within the AML Operations organization as a manager in support of client refresh and remediation processes.


• Manages team productivity and employee development across operations functions and works with external clients, business partners, and their support groups including Compliance, Audit, and Finance

• Leads Global Markets banking operations team, supporting the execution of day-to-day refresh activities while adhering to timelines and requirements

• Conducts daily tasks and applies judgement during decision making, ensuring all operations are carried out in an appropriate, cost-effective manner through proper budgeting, expense management, reporting, and forecasting

• Balances case workloads across team members based on skillset and capacity

• Partners with sales and client outreach teams to remove impediments and roadblocks within processes while obtaining necessary documents requirements to satisfy refresh activities

• Assists in efforts to identify and escalate issues and concerns within processes to ensure timely mitigation of risks

• Supports the implementation of new processes to improve the overall operating model


  • Managing a team of employees conducting client due diligence (CDD) and enhanced due diligence (ECDD) in accordance with internal policies, procedures and regulatory guidelines
  • Support team members liaising with sales/ client outreach teams to obtain and validate correct documentation to fulfill refresh requirements
  • Managing the performance and productivity of client refresh analysts
  • Ensure all jurisdictional regulatory requirements related to KYC are adhered to
  • Lead, develop, and direct the team in all aspects of the Refresh process, career development, etc.
  • Participate in remediation, internal/external Audits


  • 5+ years experience in leading teams and people management
  • Two or more years of financial services experience
  • Excellent verbal and written communications skills
  • Documented experience performing in a process oriented production environment that changes periodically
  • Familiar with MS Office Suite (Excel/Word/Outlook/Access)
  • Proven ability to: work in a team environment, organize work, prioritize tasks and handle multiple assignments simultaneously, successfully meet tight deadlines while ensuring data accuracy and integrity, and work and execute with minimal supervision or remote management


  • College degree (Associates or higher) or comparable work experience
  • Experience leading highly productive teams in a fast paced environment


• Active Listening

• Coaching

• Drives Engagement

• Retention

• Talent Development

• Risk Management

• Business Operations Management

• Quality Assurance

• Process Performance Measurement

• Customer and Client Focus

• Fraud Management

• Interpret Relevant Laws, Rules, and Regulations

• Process Management

• Reporting

• Adaptability


1st shift (United States of America)

Hours Per Week: