Senior Infrastructure Engineer - GBS IND

Bank of America

Bank of America

Other Engineering
Hyderabad, Telangana, India · United States · Remote
Posted on Wednesday, May 15, 2024

Job Description:

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.

One of the keys to driving responsible growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview

This position is part of Core Technology Infrastructure (CTI) organization and falls under Enterprise GRID Team within Enterprise Cloud Platform group.

Enterprise Cloud Platform (ECP)

Enterprise Cloud Platforms team in the CTI organization offers private and public cloud platforms for Bank of America’s developers to drive faster time-to-market, innovation with private and public cloud capabilities, and reduce complexity with built-in integrations. We believe in high quality engineering culture to engineer our platforms with customer and platform mindset, design for large enterprise scale and resilience, and accelerate market innovation into the technical platforms we deliver.

As part of this team, you will have a large impact on the evolution of next generation cloud and container services for Bank of America and explore an extensive list of new technologies that will drive innovation across our company.

Job Description

We are seeking Senior Site Reliability Engineers (SREs) to design, build, and maintain our next-gen AWS platform. The role provides opportunity to work with wide range of technologies and build a unique perspective that comes with integrating disparate services (both on-prem/off-prem) which must interact seamlessly with each other. You will work with colleagues that are fun, smart, hardworking, and driven. You will be part of a team that is growing, giving you room to innovate and be creative


  • Collaborates with a diverse set of engineers, architects, and teams to design, develop, test, and implement secure, robust, highly available and scalable solutions for BofA’s External Cloud Platform
  • Collaborates other software engineers and teams to design and implement deployment approaches using highly scalable, automated, continuous integration and continuous delivery pipelines.
  • Responsible for all aspects of reliability, collaborates with technical experts, key stakeholders, and team members to resolve complex problems, owning the issue until you are sure it will not reoccur.
  • Deep understanding of SRE practices, service level indicators, and service level objectives; proactively utilize them to resolve issues before they impact customers.
  • Gather, analyze, synthesize, and develop visualizations and reporting from large, diverse data sets in service of continuous improvement of the platform.
  • Implement infrastructure, configuration, and network as code for the applications and platforms in your remit.
  • Identify opportunities to eliminate toil and automate the triage of issues to improve overall operational stability.
  • Collaborate with others to identify, analyze, and resolve platform vulnerabilities.
  • Proactively promotes the adoption of site reliability engineering best practices within the team and organization.
  • Participate in 24x7 on-call coverage follow the sun model and performs blameless Postmortems (RCAs) as needed.



  • Education: B.E. / B. Tech / M.E. / M. Tech / MCA

Experience Range: 12 to 18 years

Foundational Skills

  • 12+ years of combined experience in either SRE, software development, or infrastructure engineering.
  • 7+ years of hands-on experience building and maintaining cloud platforms on a major cloud service provider.
  • Strong experience in implementing, monitoring, and maintaining a highly scalable and resilient Data Services platform on Amazon Web Services
  • Strong experience with monitoring tools such as Grafana, Prometheus, Splunk, or Dynatrace, as well as AWS native tools like CloudWatch & CloudTrail, Azure Monitor and Log Analytics
  • Proficiency in implementing, monitoring, and maintaining a Databricks, RDS, or OpenAI platform.
  • Proficient in at least one programming language such as Python, Java/Spring Boot, and .Net; 5+ years applied experience in Python/Java
  • Proficiency in implementing CI/CD pipelines with tools such as git and Jenkins, familiarity with using a GitOps model.
  • Advanced knowledge of networking (firewalls, DNS, Load Balancing, Proxies, etc.)
  • Advanced understanding of Linux & Windows operating systems including shell scripting
  • Excellent interpersonal, organizational and communication (written, verbal, and presentation) skills are a must.
  • Proven ability to work independently with minimal supervision and as part of a team with direct responsibilities and an ability to juggle competing priorities and adapt to changes in project scope.
  • Strong experience working with a complex IAM infrastructure, including Active Directory, Azure AD Connect, Azure AD, and PingIdentity, Okta, or other SSO solutions.
  • Proficiency in creating automation using Python, Terraform, or Ansible
  • Proficiency in implementing, monitoring, and maintaining a Databricks, CosmosDB, or OpenAI platform.
  • Experience in implementing, monitoring, and maintaining a highly scalable and resilient enterprise platform on Microsoft Azure using native services related to compute, storage, networking, security, and observability.
  • Experience with containerization technologies such as EC2, EKS, Fargate, Openshift, or Kubernetes.
  • Understanding of cost management, inventory management, FinOps model
  • CSP(Azure/AWS), IaC(Terraform), Python/Go/Java, CI/CD tools, Networking(DNS, LB, firewalls, express routes etc), Monitoring(Dynatrace, Grafans, Prometheus, Splunk, Cloudwatch, Azure Monitor, Log Analytics)

Desired Skills

IAM concepts(AD, PingIdentity, Okta or other SSO solutions), Ansible, Cloud Data services(Databricks, CosmoDB or OpenAI), Containerization technologies, FinOps

Work Timings: 11:30 to 20:30 (Global support model with on-call support)

Job Location

Hyderabad, Gurugram