Product Owner - ServiceNow Core Platform

Bank of America

Bank of America

Kennesaw, GA, USA · Richmond, VA, USA · United States · Remote
Posted on Friday, May 31, 2024

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

About the Team

The Global Technology Service Management function is a new team charted with designing, implementing and managing next generation Service Management policies, processes and solutions. Our mission is to ensure the appropriate controls and capabilities are in place to enable the delivery of stable, resilient, and available technology services to our customers and employees.

Position Summary

The ServiceNow Core Platform Product Owner manages and delivers against the platform's product roadmap, prioritizes stories and epics, and ensures delivery of key outcomes. They perform stakeholder analysis and collaborate to understand their business processes to facilitate gathering requirements and product design. The ServiceNow Core Platform Product Owner is responsible for delivering and providing best in class platform practices to support ITSM and other platform tenants for Bank of America.

Product Owner Job Description:
Responsible for maximizing the value for a product. Defines the vision and roadmap for the product, defining and prioritizing stories in the product backlog, and articulating this to both stakeholders and the development team. Works closely with stakeholders to understand their needs, and with the Product Manager in a scaled Agile model to ensure there is alignment. Possess a working knowledge of the product, and basic understanding of the business or technology domain. With some guidance, creates the vision and roadmap for the product to align with strategic direction for the business or technology domain. Communicates the product vision and roadmap to stakeholders and the team. Collaborates with stakeholders to understand their needs and problems. Creates and prioritizes work for one team. Learning to collaborate with cross-functional teams. With some guidance, creates and prioritizes stories in the product backlog. Refines stories with the team to ensure there are enough ready stories to load the next 1-2 sprints. Reviews and accepts stories and is empowered to make on-the-spot decisions on scope and requirements. Works in partnership with the team to ensure that optimum value is obtained through technology and through an advanced understanding of the business. Individual contributor.

Job Duties:

  • Develop and maintain knowledge of ServiceNow modules, including ITSM and ITOM
  • Collaborates with the Head of ServiceNow platform engineering to develop product strategy, objectives, and key results
  • Design and implement the core platform capabilities within ServiceNow
  • Design and implement core platform support and delivery workflows, business rules, controls, reporting and other required features to satisfy application production engineering, service, and process requirements
  • Conduct stakeholder and user analysis to understand needs and key opportunities to inform feature prioritization on an on-going basis
  • Maintains a product roadmap to deliver against objectives and key results
  • Conducts continuous planning and design to ensure a robust and high-quality product backlog
  • Evaluates and prioritizes demand and decomposes into deliverable features
  • Collaborate closely with engineering leads and architects on product design and implementation strategies
  • Facilitate product design workshops with key stakeholders
  • Documents high quality epics, features and stories and maintain the product backlog
  • Lead and participate in key product planning and agile delivery routines
  • Collaborate with scrum master to remove delivery blockers and increase delivery velocity
  • Validate developed features meeting acceptance criteria
  • Maintain evidence required for change and release management
  • Evaluate impact and drive user adoption of new shared platform features

Required Qualifications

  • 4+ years of experience in a product management or related role
  • 2+ years operating in an agile delivery model
  • Experience implementing or managing the ServiceNow platform
  • Strong technical knowledge and business acumen
  • Stakeholder analysis and management skills
  • Strong verbal and written communication skills


1st shift (United States of America)

Hours Per Week: