Senior Process Design Consultant - GCAOO

Bank of America

Bank of America

Charlotte, NC, USA · United States · Remote
Posted on Sunday, June 9, 2024

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:
This job is responsible for analyzing processes, documenting business case opportunities, and implementing process improvement/transformation initiatives in support of Operational Excellence objectives. Key responsibilities include executing on change initiatives which may result in breakthrough cost efficiencies, quality, productivity, and risk mitigation. Job expectations include working with business leaders and subject matter experts, ensuring collaboration and transparency across integrated business and technology teams, and driving execution of solutions within the budget and timeline.

Line of Business Job Description:

We have an exciting opportunity for a Sr. Process Design Consultant to join our Process and Operational Excellence organization part of Global Credit, AML and Onboarding Operations (GCAOO).

The Sr. Process Design Consultant reports into the Process Excellence organization, partnering with business function leaders, operations process owners and subject matter experts (SMEs), to provide an end to-end view of their processes, analyze impacts and data, challenge current state with a view at optimizing target state, develops roadmaps, and contribute to the optimization of the organization through continuous improvement and process reengineering. The candidate will also actively contribute to the Operational Excellence cultural shift providing proactive alignment to tactical and strategic projects and programs aligned to GCAOO operations while ensuring understanding and consideration of the overall existing multiyear strategies and roadmap across the space.

We are looking for a strong leader with the right level of experience, ability to challenge and influence stakeholders at all levels in the organization, and with excellent analytical and critical thinking skills, and a process improvement mind-set with the ability to strongly challenge processes and drive optimization. Directly supports the program's strategic direction, transformation efforts and process driven culture.

Responsibilities include:

  • Process analysis, process modelling and process governance for the GCAOO
  • Process Challenge and Process Improvements
  • Ability to implement process testing programs and/or process monitoring, aligning metrics and process controls to our transformation efforts
  • Evaluate current state, impact to change and end-to-end target state visualization from requirements to implementation and post adoption monitoring and testing
  • Provide end-to-end high-quality view of processes within business functions with proper identification of hand-offs and process connectors
  • Support the program's short-and-long term strategy
  • Supports a strategy of continuous improvement and acts as liaison with Change Management and Process Design management.
  • Prepare presentations and process overview utilizing models and complementary data to assist leaders in process re-engineering activities


  • 5 years of Process design related experience and strong delivery mindset
  • Prior experience with AML preferred
  • Analytical and design-oriented mindset
  • Track record of successfully implementing strategic initiatives
  • Strong leaderships skills with the ability to influence stakeholders at all levels
  • Experience in process modelling tools (Visio - BPMN, ARIS, etc.) desired
  • Data driven and metrics/ results oriented
  • Ability to identify opportunities from a process efficiency perspective
  • Strong presentation skills
  • Excels in working among diverse viewpoints to determine the best path forward
  • Excellent verbal and communications skills
  • Self-starter who can take ambiguous information and drive to logical outcomes while constantly challenging the status quo

Other Qualifications/Desired Skills:

  • Preferred process improvement and Operational Excellence exposure
  • Strives to bring new thoughts and ideas to teams to drive innovation and unique solutions
  • Believes in the value of diversity so we can reflect, connect, and meet the diverse needs of our clients and employees around the world
  • Critical thinking skills – ability to assess quantitative and qualitative data to identify key themes that require deeper analysis and assessment
  • Creativity – able to look at a problem from a new perspective and to develop new ideas and solutions
  • Ability to understand new technologies, intellectually curious.
  • Commitment to challenging the status quo and promoting positive change
  • Experience working in a global environment


1st shift (United States of America)

Hours Per Week: