Business Control Manager

Bank of America

Bank of America

Charlotte, NC, USA · United States · Remote
Posted on Tuesday, June 11, 2024

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:
This job is responsible for leading and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include executing LOB or ECF processes and tools to drive adherence to enterprise-wide standards. Job expectations include supporting the implementation of quality assurance and quality control processes within the LOB or ECF through ongoing monitoring and testing of controls, identifying issues and control improvements for remediation, and building out actions plans and milestones.


  • Leads the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
  • Performs monitoring and testing of controls, identifying issues and control improvements for remediation
  • Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
  • Manages the performance and productivity of team members that conduct quality inspection reviews
  • Ensures timely execution of QA activities including control execution, case management, and results reporting
  • Manages and reviews all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews
  • Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting


  • Controls Management
  • Oral Communications
  • Risk Management
  • Stakeholder Management
  • Strategy Planning and Development
  • Continuous Improvement
  • Drives Engagement
  • Influence
  • Strategic Thinking
  • Talent Development
  • Data and Trend Analysis
  • Decision Making
  • Monitoring, Surveillance, and Testing
  • Problem Solving
  • Quality Assurance

Line of Business Job Description:

The Global Credit, AML, Onboarding Organization is a central control function which governs, facilitates, and oversees the end-to-end AML program across all GB & GM businesses and jurisdictions globally and manage AML risks by implementing and executing processes and controls.

The High-Risk Detection Group is part of AML Operations supporting Global Banking (GB), Global Markets (GM), Consumer & Small Businesses LOBs with responsibility to detect high risk within the business scope through ongoing monitoring and due diligence. This is managed through 4 Functional teams: AML Screening, Periodic Transaction Monitoring, Enhanced Client Diligence and Sanctions Monitoring. This role is to lead the high number of concurrent Corporate Audits, Regulatory Exams, and Internal Audit issues. With the high number of Compliance related exams, the High-Risk Detection Team have this role is a senior director role to manage the portfolio.

Key Responsibilities

  • You will be responsible for interaction with regulators globally (local and FRB/OCC).
  • You will be responsible for planning and managing all exams and corporate audits across HRD both direct and indirect but impacting HRD.
  • You will be partnering with the AML Audit and Exam team to ensure we have the right oversight for all programs underway including ensuring all comms are managed centrally.
  • You will work alongside functional leads to both answer and manage the communication with Global Regulators and internal Audit Partners.
  • You will provide regular reporting to senior leadership on status and ongoing planning for up-and-coming Exams.
  • You will be responsible for internally testing the team’s processes to identify opportunities for improvement and working with the leaders on planning and implementation for suggested changes including; Designing, measuring, Monitoring, and reporting controls.
  • You will be responsible for operationalizing policies and standards.

Required Skills (must have these skills to be minimally qualified):

  • Experienced Business Controls lead with minimum of 5 years specific Audit and Exam Management capacity.
  • Will have worked in the Regulatory space across multiple lines of business understanding the requirements of both regulatory framework and the business.
  • Global Regulatory experience with advantage of having worked in AML space.
  • Ability to interpret and build practical method for delivery on new Laws Rules and Regs.
  • Strong executive presence and excellent communication skills
  • Advanced/Expert PowerPoint Skills to build and present data in an informative, structured, and smart format.
  • Able to multitask at speed while delivering quality output.
  • Covered functions like Transactional monitoring, Enhanced Due Diligence, Screening (Sanctions, PEP and Adverse media)
  • Experience in remediating audit and regulatory issues
  • Working experience in global locations and with global teams
  • Experience dealing with global banking, global markets, consumer and small business processes and products.
  • Organizationally savvy and strong influence skills; can work across organizational lines and regions to gain consensus and buy-in from senior stakeholders; leverages relationships to influence outcomes and drive decisions.

Desired Skills:

  • Working knowledge of GB, GM, Consumer and Small Business products and/or Regulation based Ops processes.
  • Process improvement and six-sigma and/or data analysis experience with knowledge of using associated tooling.
  • Existing working relationships with key regulators (EMEA, US, APAC based)


1st shift (United States of America)

Hours Per Week: