Assistant Vice President - AML Refresh Quality Governance and Audit Exams - GB&GM Operations

Bank of America

Bank of America

Operations, Quality Assurance
Singapore · United States · Remote
Posted on Wednesday, June 12, 2024

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:

The GB & GM Anti-Money Laundering (AML) Remediation team performs AML Know-Your-Client/Client Due Diligence (KYC/CDD) for Global Banking and Markets clients of Bank of America Merrill Lynch. This team is part of the Refresh organization which covers regulatory uplift and remediation of AML KYC/CDD requirements of bank clients. Additionally, the team also covers the refresh quality governance aspects in the review of QA and Compliance test results and support regulatory audit exams requests and the subsequent remediation. The team is expected to work with APAC, EMEA, US & Canada jurisdictional rules which includes the review of documents for accuracy, perform screening, obtain approvals from Compliance and Business.

The candidate should have strong Corporate CDD AML/KYC experience and risk management.

Key responsibilities include but are not limited to:

  • Review and analyze monthly published QA results of failed CDD Requirements to understand root causes and provide feedback to Refresh Teams to address these findings.
  • Share the analysis results with Proficiency Coach to help drive the materials and themes in the preparations of refresher trainings with Global teams of Refresh, ILQA and COS.
  • Review preliminary Compliance test results, coordinate responses from Global Teams and calibrate with Compliance to finalize test results.
  • Support Regulatory exams and internal audit on CDD requests in the investigations of completed refreshes and prepare Client packages for audit submission timely.
  • Project lead remediation work streams from AML Regulatory uplifts and audit exams. This includes analysis of the AML regulation change on clients and discussions with various stakeholders (FLUs, AML Policy, Compliance, Tech team).
  • Create business metrics for reporting status on remediation workstreams.
  • Perform document gap analysis of Clients, review available documentation, evaluate publicly available information or through vendors for multiple global jurisdictions to assess Client outreach efforts and engage FLU for their partnership.
  • Independently liaise with sales/client teams to obtain and validate correct documentation.
  • Process KYC/AML by enriching KYC requests in the system and perform enhanced due diligence as required.
  • Liaise with internal departments to support and resolve KYC issues.
  • Identify opportunities to simplify and improve AML/ KYC CDD experience keeping end client in sight.
  • Involve in ad hoc projects for new processes or industry initiatives.
  • Interact and maintain quality engagement with stakeholders regionally and globally.
  • Point of contact for Business & Management when matters require attention
  • Late evening calls can be expected.


  • Experience in similar role (preferred)
  • University degree in related fields of business administration, compliance or equivalent
  • Certification in ACAMS is an advantage.
  • Control focused mindset and good understanding of regulatory and reputational risks - (knowledge of APAC AML/KYC requirements a plus)
  • A strong team player to collaborate and partner with peers and stakeholders.
  • Strong communications skills to liaise with partners and stakeholders as well as able to present to an audience.
  • Ability to work under pressure in a flexible team environment and manage multiple workstreams with tight timelines.
  • Attention to details and good organizational skills.
  • Self-motivated in anticipating next steps, problem solving and follow-up.
  • Proficient in Microsoft excel, power point for management reporting.