Officer, Operations Analyst, Reference Data Management, Global Markets Operations

Bank of America

Bank of America

IT, Operations, Data Science
Singapore · United States · Remote
Posted on Thursday, June 13, 2024

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:

This role will be part of a team responsible for reviewing and approving material changes to product data. Responsibilities include supporting regional stakeholders (including Japanese stakeholders) with day-to-day resolution of complex problems and execution of complex transactions for the business unit, including research of internal and external sources.

You will also serve as a control point for key Static changes (knowing and upholding current policy) provided by internal users as well as third party vendors. There will be opportunities to coordinate implementation of new products /services, procedures & systems/hardware solutions for problems in operations environment. You will also help initiate projects & alternatives to improve operations efficiency, recommending client data changes across a variety of LOBs.


  • Receive inbound, electronic requests via a web-based front end system to create new products for the Bank of America enterprise and/or requests to change material fields on that product data
  • Research, approve and/or reject new client or maintenance requests from external systems and business partners
  • Participate in project work such as data cleanup initiatives and system deployment or upgrades
  • Assist global production offices in client management including requests to create or maintenance product data
  • Assist global production offices in instrument management including requests to create or maintenance product data
  • Maintain communications and business partner via the support email.


  • A background in Operations, Corporate Actions, Client Data, Risk or Vendor Management would be useful but not essential.
  • Strong written and verbal communication skills required in English and Business Level Japanese is required due to business needs to communicate with Japanese stakeholders.
  • Strong research skills and able to work independently
  • Knowledge acquired through increasingly responsible operations analysis work
  • Strong MS Office skills required