Customer Segment Consultant

Bank of America

Bank of America

Customer Service
pennington, nj, usa · Jacksonville, FL, USA · Florida, USA · Meadows, IL, USA · Rhode Island, USA · Maryland, USA · Lincoln, NE, USA · North Carolina, USA · Arizona, USA · Illinois, USA · Charlotte, NC, USA · United States · Remote
Posted on Thursday, June 13, 2024

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:
Accountable for design, analysis, execution and/or ongoing sustainment support for a program initiative within the enterprise strategy and performance goals for one of the Customer Segments (i.e. Retail, Preferred & Small Business). Provides support to senior team leader and partners with product(s) and channel(s) teams to drive execution and integrate delivery to ensure the customer view is at the forefront of decisions in the achievement of goals. Accountable for initiative support, coordination, robust analysis and communications.

Required Skills

3+ years in role accountable for automated reporting, data sourcing and/or data analysis

Excellent verbal and written communications, high attention to detail

Ability to gather and document technical requirements and interpret business needs against data availability

Create and maintain complex SQL to source and deliver data from various databases and platforms

Experience with SQL object development and job scheduling software

Experience with operational practices within Consumer Investments, Preferred Lending or Consumer Banking

Self-motivated, self-directed and able to manage priorities and changes without sacrificing quality or timelines

Strong analytical skills including awareness of data inaccuracies and solution-focused problem solving ability

Aptitude for learning new skills, tools, and processes

Desired Skills

Proficiency with Microstrategy Workstation

Experience working with Hadoop, Teradata, TOAD and Excel (PQ, PowerPivot, Advanced Formulas)

Familiarity with internal data sources including MIDAS, W, SDP, CMC, OBI

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent


1st shift (United States of America)

Hours Per Week: