Director, Senior Country Compliance and Operational Risk Manager

Bank of America

Bank of America

Taipei City, Taiwan · United States · Remote
Posted on Friday, June 14, 2024

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:
This job is responsible for ensuring the identification, escalation, and timely mitigation of compliance and operational risks in the country in alignment with the Global Compliance -- Enterprise Policy, the Operational Risk Management -- Enterprise Policy and the Compliance and Operational Risk Management Program and Standard Operating Procedures. Key responsibilities include proactively engaging with other Compliance and Operational Risk (COR) officers, including Enterprise and Independent Areas of Coverage, to provide comprehensive oversight of Front Line Unit (FLU) and Control Function (CF) activities, including preparing materials for COR regulatory exams, audits, and inquiries and may provide consultation to business leaders in preparation for FLU and CF regulatory exams, audits, and inquiries. Job expectations may include Money Laundering Risk Officer activities, which may need to be approved or acknowledged by regulators.


  • Executes the Compliance and Operational Risk Management Program covering activities executed in or through Bank of America entities in that country
  • Ensures maintenance of a comprehensive regulatory inventory for the country, including overseeing identification and assessment of law, rule, and regulation changes affecting those areas, advising business leaders of relevant changes, directing appropriate actions by impacted COR teams, and reviewing and challenging the overall implementation plan
  • Identifies, aggregates, reports, escalates, inspects, and challenges remediation plans and performs thematic analysis on Front Line Unit and Control Function owned issues and control enhancements
  • Escalates key issues to the appropriate level of management
  • Manages regulatory inquiries and exams in the respective country

The Senior Country Compliance & Operational Risk Manager may be responsible for providing leadership direction, attracting, assessing, developing, motivating and retaining a successful team or serve as an individual contributor.

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

  • Models an inclusive environment for employees and clients, aligned to company D&I goals.
  • Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.


  • Attention to Detail
  • Interpret Relevant Laws, Rules, and Regulations
  • Regulatory Compliance
  • Risk Management
  • Written Communications
  • Active Listening
  • Critical Thinking
  • Influence
  • Issue Management
  • Policies, Procedures, and Guidelines
  • Decision Making
  • Negotiation
  • Process Management
  • Relationship Building