Sr Business Control Specialist - GCAOO QC/QA Testing Specialist

Bank of America

Bank of America

Quality Assurance
Fort Worth, TX, USA · Plano, TX, USA · United States · Remote
Posted on Saturday, June 15, 2024

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Global Credit, Anti-Money Laundering (AML) and Onboarding Operations (GCAOO) delivers credit fulfillment, service and operations of credit offerings, operational accountability for leasing and trade finance solutions; AML monitoring and refresh of client information; Onboarding for global market clients. The GCAOO Quality Control/Quality Assurance (QC/QA) team provides operational support by monitoring the completion of critical customer due diligence requirements as directed by the Bank Secrecy Act (BSA) and/or the Financial Crimes Global Standard with coverage extending to horizontal lines of business.

The GCAOO QC/QA team is seeking to strengthen its risk management and infrastructure by focusing on key AML customer due diligence processes that have high risk and significant visibility. The incumbent for this position will be part of the newly created AML QC/QA team that is responsible for implementing the QC/QA strategy across multiple lines of business by deploying enhanced control monitoring and reporting to drive process improvements and oversight.

The QC/QA Sr. Testing Specialist is responsible for executing testing that measures the adherence to AML/Financial Crimes Global Standard requirements and is accountable for accurate and timely test execution.

  • This role interacts extensively with internal or external contacts to identify, research, analyze and communicate process defects for remediation.
  • Applies quality management disciplines to validate adherence to all applicable AML processes executed by horizontal lines of business.
  • Executes in accordance to the GCAOO QC/QA program requirements including sampling adherence, defect communications and defect reconsider decisions. Maintains a culture of compliance and supports the identification, escalation and timely mitigation of compliance risks.
  • Applies knowledge and expertise to influence business managers and peers to ensure enforcement of the QC/QA program.
  • Notifies key stakeholders of trends and concerns in order to ensure timely response to quality issues. May interface with auditors, business and support leaders.

Required Skills

  • 5+ years of risk management and/or LOB/ECF experience.

  • Conducts QC/QA reviews following established Review Plans (scripts) to enhance employee performance and measure process/control effectiveness.

  • Strong analytical and organizational skills with a focus on attention to detail and accuracy.

  • Strong oral/written communication skills and ability to effectively engage stakeholders and foster collaboration.

  • Ability to challenge and “ask the right questions” when performing QC/QA.

  • Ability to multi-task, plan and function in a self-directed environment.

Desired Skills:

  • Experience testing associates cases for Quality Assurance

  • Strong executive presence and communication skills

  • Proven ability to work in a team environment, organize work & prioritize tasks, handle multiple assignments simultaneously, successfully meet tight deadlines while ensuring data accuracy/integrity, and ability to work and execute with minimal supervision or remote management.

  • College degree (Associates or higher) or comparable work experience.


  • Controls Management

  • Issue Management

  • Monitoring, Surveillance, and Testing

  • Quality Assurance

  • Risk Management

  • Analytical Thinking

  • Attention to Detail

  • Critical Thinking

  • Problem Solving

  • Written Communications

  • Decision Making

  • Innovative Thinking

  • Prioritization

  • Recording/Organizing Information

  • Research


1st shift (United States of America)

Hours Per Week: