Centralized Merchant Consultant - CRPT/Retention

Bank of America

Bank of America

Spokane, WA, USA · Richmond, VA, USA · United States · Remote
Posted on Wednesday, June 19, 2024

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:
This job is responsible for providing payment processing solutions to small business clients in a phone-based environment primarily through referrals from an assigned group of small business specialists, financial centers, and other internal partners. Key responsibilities include consulting with small business clients to understand their priorities and providing solutions to meet their business needs. Job expectations include having an awareness of merchant payment processing solutions, pricing, software, gateways, and security.


  • Leverages consultative sales processes to provide merchant payment solutions for small business clients via channels such as Advanced Client Solutions, Financial Centers, Digital, and direct inbound calls
  • Drives toward sales and revenue goals while balancing operational excellence, risk management, and client experience expectations
  • Adheres to schedule managed by the workforce management team to ensure adequate phone coverage in contact center environment
  • Collaborates with internal partners and clients to determine payment processing needs and acts as a champion for clients by connecting expertise across the company to help achieve their goals
  • Identifies opportunities proactively and develops a pipeline for sales opportunities through inbound and self-scheduled outbound calling activities
  • Determines prospect external sources such as association relationships, centers of influence, and vendor relationships among others and may be required to attend trade shows as assigned
  • Adapts to an ever changing payment processing environment, maintains accurate records, and adheres to Service Level Agreements
  • Analyze Rates and Fees to negotiate a positive solution for both the bank as well as the client
  • Be an advocate to resolve client concerns
  • Be a trusted advisor to deepen client relationships


  • Client Experience Branding
  • Client Solutions Advisory
  • Customer and Client Focus
  • Payment Processing
  • Pipeline Management
  • Consulting
  • Credit Documentation Requirements
  • Oral Communications
  • Referral Management
  • Written Communications
  • Financial Analysis
  • Interpret Relevant Laws, Rules, and Regulations
  • Issue Management
  • Prospecting

Required Qualifications:

  • Customer focus
  • Relationship building
  • Oral and written communication
  • Time management
  • Consultative sales
  • Pipeline management
  • Problem solving
  • Teamwork
  • Presentation skills
  • Telephone sales
  • Referral sales
  • 2 to 4+ years of sales experience
  • Technical expertise
  • Highly motivated to succeed in a performance driven environment​

Desired Qualifications:

  • Business Acumen: Industry knowledge in healthcare, retail, restaurant, business to business and ISV
  • Merchant products and solutions
  • High school diploma
  • Multi-lingual ability is a plus
  • Learning agility
  • CRM (Client Relationship Management System)


1st shift (United States of America)

Hours Per Week: