Senior Watson Engineer

Bank of America

Bank of America

Plano, TX, USA · Richmond, VA, USA · Raleigh, NC, USA · United States · Remote
Posted on Wednesday, June 19, 2024

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:

Following established written procedures, guidelines and techniques, develops, enhances, tests, supports, maintains, and debugs software applications that support business units or support functions. Individual contributor role; fully competent to work under general direction on the most complex projects, often on multiple phases, and seeks guidance and direction from more senior associates or manager, as needed. Working knowledge of business or function for which application is designed. Often responsible for the completion of a phase of a project.


  • Design and implement a scalable and reliable enterprise architecture framework, resulting in improved system performance and reduced downtime
  • Lead a cross-functional team of developers, analysts, and other technical resources across teams
  • Collaborate with key stakeholders to assess current infrastructure and identify opportunities for optimization and reduction in IT infrastructure costs and improved system resilience
  • Assist with Audit deliverables for Network Toolset
  • Work with vendors to enhance their respective tools to meet new customer/security requirements
  • Develop integrations for the various Network Tools
  • Assist with developing a technology strategy that aligns with the organization's business objectives
  • Identify gaps in current systems and processes and recommend appropriate solutions
  • Develop and implement enterprise architecture standards and governance models
  • Evaluate and recommend new technologies and solutions
  • Collaborate with team members to create new architecture designs
  • Analyze existing systems and processes for improvement opportunities
  • Monitor industry trends and technologies to identify potential opportunities
  • Develop detailed documentation including process flows, use cases, and technical designs
  • Manage and coordinate multiple projects simultaneously
  • Ensure compliance with security and governance standards

Required Qualifications:

  • 10+ years of experience with IBM Netcool Operations Insight (NOI) and Watson AIOps platforms
  • Functional knowledge of the RedHat OpenShift platform
  • Experience in designing NOI and AIOps solutions for multi-regional architectures
  • Expertise in probe design to handle high volumes of events
  • Proficiency in performance tuning of NOI components
  • Detailed understanding of NOI and AIOps component workflows
  • Experience in designing and configuring network discovery in multi-regional architectures using IBM Network Manager
  • Experience in designing and developing various third-party integrations using IBM Netcool Impact (REST API, web services, various databases)
  • Expertise in designing and architecting SevOne Network performance management
  • Solid knowledge of system and networking concepts

Desired Qualifications:

  • Bachelor's degree in engineering, computer science, related field and or technical training
  • Leadership: Self-starter, self-directed and shows initiative
  • Focused on execution, delivery, and commitment to dates
  • Demonstrates ownership: Is accountable and can hold others accountable (professionally)
  • Strong written and verbal communications skills. Ability to communicate and influence upward as well as laterally
  • Accessibility and focus
  • Organized and detail oriented; must have a strong technical acumen
  • Ability to partner with others for the good of the initiative
  • Experience in various Fault Monitoring tooling vendors including but not limited to IBM, SevONE, MicroFocus, SPLUNK, as well as equipment manufacturers such as Cisco, Aruba, Cloudgenix, Fortinet
  • Financial services (Insurance, Banking, Investment banking)
  • Has participated in design and/or implementation of major IT projects


  • Analytical Thinking
  • Architecture
  • Result Orientation
  • Solution Design
  • Technical Strategy Development
  • Collaboration
  • Risk Management
  • Automation
  • Influence
  • Solution Delivery Process
  • Test Engineering


1st shift (United States of America)

Hours Per Week: