Senior Analyst System Administration and Support

Bank of America

Bank of America

IT, Customer Service
Gurugram, Haryana, India · Hyderabad, Telangana, India · United States · Remote
Posted on Wednesday, June 19, 2024

Job Description:

About us*

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview*

The Global Information Security (GIS) is responsible for protecting Bank information systems, confidential and proprietary data, and customer information. The team develops the Bank’s Information Security strategy and policy, manages the Information Security program and identifies and addresses vulnerabilities, Develops, deploys and manages a risk-based controls portfolio, Manages and operates global security operations center that monitor, detects and responds to cybersecurity incidents.

GIS Cyber Security Defense (CSD) Access Control Team goal is to ensure that the control processes and effectiveness are within the identified risk tolerance. Manage the performance and effectiveness of the working control through the establishment of metrics with thresholds. Validate the reasonability of Laws, Rules and Regulations mapping alignment to the controls, as aligned by the GIS Policy team.

Job Description*

(Provide a high level overview of the role and scope of responsibilities)

This will enable partners through the creation of preventative and detective controls drive adherence to the Bank’s Policy and Standards. You will design and build innovative reporting and analytic self-serve capabilities that provide actionable insights and analytic capabilities to support Process and Controls. This includes hands-on full implantation of data automation processes that deliver insightful dashboards providing advanced visualizations of threats


  • Analyze disparate database sources, including relational structures.
  • Design and build relational data models to support development of actionable reports, dashboards, and scorecards.
  • Design, develop and maintain innovative reports, dashboards, and scorecards using but not limited to Tableau reporting.
  • Work collaboratively in a cross-functional team, learn from each other, and inspire each other to be the best we can be
  • Process building/ Re-Engineering skills - Maintains organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies, process improvements & automations
  • Risk Management - Review and Monitor the process for risk evaluation and reduction along with audit readiness
  • Monitor compliance with financial services policies, regulations, and customer requirements through risk assessments and audits


Education* BE/BTECH/MCA/MSC (IT) equivalent (Any Technical Degree)

Certifications If Any Data Science, CISA/CISM

Experience Range* 5+ Years

Foundational skills*

  • Strong understanding of Identity Access Management architecture, technology, and standards
  • Strong quantitative, Analytical, data intuition and problem-solving skills
  • Proficient in data discovery using SQL query language to analyze data relationships and data mapping from source data required to code for business logic.
  • Proficient with Splunk & Python programming
  • Expertise in Data Analytics using Python.
  • Proficient in data visualizations in NEO 4J
  • Expertise in Performance Tuning of Queries and code design optimization
  • Excellent verbal and written communication, interpersonal, organizational, documentation, and presentation skills
  • Excellent problem solving, troubleshooting, and debugging skills.

Desired skills

  • Experience with data visualization, storytelling with data, and design of reporting views that drive actionable decisions
  • Experience with designing/developing Tableau Data Self-Service Solutions
  • Good Presentation skills
  • Able to prioritize and execute tasks in a fast-paced environment

Work Timings* 11:30 AM - 8:30 PM IST

Job Location*

Hyderabad / Mumbai