Global Markets Ops Control Specialist-Global Operations

Bank of America

Bank of America

Charlotte, NC, USA · United States · Remote
Posted on Monday, June 24, 2024

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Summary

The Global Markets Shared Operations (GMSO) Global Accounting & Reconciliation team is responsible for providing Control & Reconciliation oversight across numerous Global Markets processes. The team has an exciting opportunity to help manage tactical and strategic projects while enhancing existing controls to reduce risk across Operations. The Global Accounting & Reconciliation manage reconciliation & reporting functions supporting post trade operational functions including Trade Support, Clearing, Settlements, Cash Management, and Asset Servicing. This role will entail responsibility for working across Operational teams to drive enhanced break management processes, implement improved break workflow, and use the power of data to drive business decisions.


• Establish key performance indicators across reconciliation controls and partner with Global Operations teams to meet their targets.
• Partners with Global Risk, Compliance, Audit, Finance, and Operational partners to enhance controls.
• Produce metrics on root cause analysis to guide Operations & Technology Management teams on where further investment is needed.
• Analyze and solve highly complex operational problems.
• Supports ad hoc projects for new processes or industry initiatives.
• Establish good working relationships across technology and operational partners.
• Ensure accurate daily reporting on controls.
• Develop and maintain procedures..
• Ensure compliance with target control standards.
• Provide internal and external training where required.

Job Description

This job is responsible for providing analytical support in a Global Markets Operations function for one or more operations product areas. Key responsibilities include analyzing and resolving highly complex operations problems and initiatives requiring exceptional handling and coordination of multiple operational and/or product specialists to resolve. Job expectations include managing projects and the introduction of new initiatives, systems, products, services, and processes and coordinating necessary expertise across multiple operations functions and products.

Required Skills:

• Recent experience in Global Markets-Trade Support, Clearing, Settlements, Cash Management, and/or Asset Servicing

• Manager of Process & Data: Demonstrates and expects process knowledge, data-driven decisions, simplicity and continuous improvement.
• Enterprise Advocate: Delivers clear and concise messages that motivate, convey the “why” and connect contributions to business results.
• Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks.
• Driver of Business Outcomes: Delivers results through effective team management, structure, and routines.
• Collaboration: Clear communicator, both written and verbal, with both internal departments and external clients / counterparties; Ability to liaise with all levels of the firm and people with different experiences and backgrounds.
• Learning Agility: Highly motivated strong self-starter who has the initiative and drive to come into an area and learn quickly and progress and a good experience of people management
• Multitasking: Ability to work under pressure and maintain high standards when dealing with tight deadlines, multiple priorities, and competing demands.
• Problem Solving: Ability to demonstrate problem solving skills, manage and resolve queries independently


  • Attention to Detail
  • Critical Thinking
  • Data Collection and Entry
  • Recording/Organizing Information
  • Research
  • Fraud Management
  • Interpret Relevant Laws, Rules, and Regulations
  • Problem Solving
  • Quality Assurance
  • Risk Management
  • Adaptability
  • Customer and Client Focus
  • Prioritization
  • Result Orientation
  • Written Communications


1st shift (United States of America)

Hours Per Week: