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Network Services Solution Delivery Coordinator

Bank of America

Bank of America

Atlanta, GA, USA · Richmond, VA, USA · Raleigh, NC, USA · United States · Remote
Posted on Thursday, June 27, 2024

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:
This job is responsible for planning and coordinating the execution of project/small program deliverables which requires the engagement of multiple teams. Key responsibilities include communicating work objectives, coordinating delivery, facilitating sync points across teams, providing end-to-end visibility into the health of the deliverables, and managing program risk and compliance to standards. Job expectations include ensuring delivery meets the client’s expectations in terms of the functionality, quality, timeline, and cost.

Position Summary:

This role is part of a global solutions and service delivery organization. The Solution Delivery Coordinator will interface directly with internal and external customers/suppliers/providers, Architecture, Product Engineering, Design/Implementation engineering, Release & Deployment Management, Change, Service and Product Management, finance / business management, Operations teams and occasionally interface with various levels of senior management. The candidate must be able to work on their own and successfully in team settings of various sizes and locations. Adherence and use of standards, product sets, templates, systems and artifacts are important to the success of the engineer, the department and the firm at large.

Responsibilities:

  • Leads and coordinates routines to support delivery (for example, kick-offs, status reviews, stakeholder meetings, change controls, and tollgates, etc.)

  • Manages coordination of delivery and dependencies across multiple teams

  • Facilitates communication and collaboration across organizations to support the deliverable completion and timeline

  • Provides status updates for the deliverables to stakeholders and leadership pertaining to delivery, risks, issues, and schedule

  • Works with sponsors and stakeholders to ensure that execution is aligned with deliverable requirements

  • Supports resource planning for delivery and execution

  • Ensures adherence with Enterprise Change Management standards

  • Ability to manage Network technical/engineering /implementation resource tasks and service delivery. This includes FTE/FTC/vendors and partners.

  • Must have the ability to identify, manage, and clearly communicate risk and opportunity to all levels of the organization.

  • The candidate must have excellent client interfacing skills, vendor/third-party resources, strong verbal and written communication skills and ability to work with all levels of management. Candidate should have experience operating with colleagues across different time zones with a flexible approach to working hours (ability to work varied hours and weekends a must) to successfully interact and communicate on a global level) if needed.

  • Accountable to manage the “end or end” technical or solution delivery of assigned tasks partnering with Network architecture and engineering, Release & Deployment Management implementation teams, program /project manager or directly with the requestor. Takes direct accountability for the assigned resources and all assigned work tasks.

  • Must have the ability to understand and translate business requirements into engineering and or implementation details. Develops, tracks, reports and manages delivery tasks.

  • Anticipates and proactively resolves issues and conflicts within and between delivery teams and all other stakeholders. Provides regular and pro-active status to management. Escalates as appropriate

Required Skills:

- Advocate on behalf of our team, ensures we communicate/report statuses, issues, positions effectively and in a clear way.

- Works with the various program/project managers to establish release/impact/risk trackers and calendars for the work they are accountable for. Work with other program/project managers and the engineering and delivery teams (i.e. field services) to understand internal /external and associated dependencies. Reacts to them proactively and effectively.

- Identifies and/or challenges schedules that could create collisions and conflicts; evaluates all recommended changes and ensures implementation schedules do not interfere with business operations/other changes.

- Works with engineering/implementation to ensure that all the necessary documentation has been successfully completed for each release and task.

- Works with engineering/implementation to raise Request for Change (CRQ) for engineering specific changes.

- Maintains 100% compliance to all firm-wide Change Management policies (pre, during and post change).

- Participates in incident and problem analysis for possible consequences of a change and its implementation.

- Strong written, verbal and presentation skills are a must.

Desired Skills:

- Must have strong analytical skills. Continuous process improvement mindset.

- Minimum of 7 to 10 years experience required in technical service delivery, program/project management supporting infrastructure with a working knowledge of networking, including DMZ.

- Physical layer is a plus. Experience with managing program/project financial estimates and ongoing financial forecasting of expenditures.

- Industry Certifications in PMP, CSM (Certified Scrum Master) are strongly preferred, technical certifications such as CCNA are a plus.

- Financial services (Insurance, Banking, Investment banking), is a plus.

- Ability to be nimble and flexible; prioritize workload, proactively react to issues, and consistently react to shifting deadlines.

- Project management experience is a plus, and will not be the only deciding factor to success in this role.

Shift:

1st shift (United States of America)

Hours Per Week:

40