Job Description:

Job Title: Change Management Consultant

Corporate Title: Up to Vice President

Location: Chester

Company Overview:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Location Overview:

Find us in the city of Chester, a destination renowned for its culture, history, and beauty. Working at Bank of America Chester offers a far-reaching global career for a world-renowned organisation, whilst being ideally situated against the backdrop of the rolling North Wales hills and the banks of the serene River Dee.

Role Description:

We are looking for a Change Management Consultant to join our team of 8. We manage funded projects for new products and regulatory change, as well as operational excellence initiatives. We manage all projects by thoroughly scoping (including materiality assessments), and providing data and analysis, before managing the end-to-end implementation of the change including communication and operational readiness activities. We aim to simplify our processes and to continue to build efficiency into the business, benefiting both our clients & associates.

This role will be focused on the creation, coordination and execution of communications for project related changes in the EMEA region to all relevant stakeholders.

Responsibilities:

• You will coordinate and support all communications associated with project related change in region.
• You will support the regional delivery of Service Strategy (such as Digital Assist).
• You will fully support the Digital Transformation program; ongoing regional delivery of Onboard Assist & Authority Management.
• You will have full visibility / communication regarding the long-term road map for all Digital Transformation opportunities.
• You will single waterfall for the regional GTMO organization tracking all benefits associated with Client and Process Excellence opportunities. Focus on quantification and measuring client and process enhancements.
• You will provide governance of Operational Excellence routines and communications.
• You will create a single view and reporting mechanism for Client and Process Excellence for publication within GTMO and to partners.
• You will ensure coverage across the extended organization to have a holistic regional view of Operational Excellence.
• You will coordinate regional Operational Excellence opportunities; connecting into the global team to ensure a single view of change is visible at the GTMO Executive level.
• You will oversee ongoing maintenance of a robust pipeline and ongoing process to capture Operational Excellence opportunities; GTMO Idea generator, metric triggers, client verbatim & employee identified opportunities.
• You will coordinate across the regional GTMO Management team to ensure full participation across all Operational Excellence needs.

What we are looking for:

• You will have effective communication skills, both written and verbal.
• You will have effective organisational skills, managing your time efficiently.
• You will have an analytical mindset, challenging the status quo to provide continuous improvement.
• You will have a history of being results focused, whilst taking ownership and accountability of projects.

Skills that will help (optional):

• Prince 2 qualification would be advantageous.
• Project management: Treasury qualified (ACT or equivalent) would be advantageous.
• Experience of Bank of America products & delivery channels would be advantageous.

Benefits of working at Bank of America

UK

• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner
• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons
• 20 days of back-up childcare including virtual tutoring and 20 days of back-up adult care per annum
• The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc
• Use of a flex fund to use towards benefits
• Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services
• Ability to donate to charities of your choice directly through payroll and the bank will match your contribution
• Opportunity to access our Arts & Culture corporate membership programme and receive discounted entry to some of the UK and Ireland’s most iconic cultural institutions
• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area

Bank of America

Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

We are an equal opportunities employer, and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnic or national origins, age, sexual orientation, socio-economic background, responsibilities for dependants, physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.