Job Description:

Job Title: Senior Business Control Manager

Corporate Title: Up to Vice President

Location: Bromley

Company Overview:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Location Overview:

Join our bustling Bromley office, situated in one of London’s greenest boroughs. Here you’ll find plentiful and easy commuting routes, with central London just 15 minutes away by train.

Role Description:

The Global Payment Operations (GPO) organization delivers global wire transfers and ACH payments for internal and external bank clients and supports end-to-end payment execution and investigations for transactions initiated through various channels. The team also provides sanctions screening on transactions for multiple products, in accordance with policies established by the Global Economic Sanctions Compliance team.

The Senior Business Control Specialist (SBCS) is an important part of the internal control environment for the Global Payments Operations Front Line Unit (FLU) and is a key player in supporting the Bank’s Risk Framework. This role is responsible for audit and exam management including direct and indirect audit exam interaction, regulatory responses, issues management. This also includes the support for risk self-identification and oversight of the issues management lifecycle, Single Process Inventory management, and risk inquiries across the FLU. In addition, the SBCS will be responsible for communicating and overseeing adherence to governance activities, maintaining communication with senior leaders.

This job is responsible for driving and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include providing analytical and administrative support for LOB or ECF specific processes and tools to drive adherence to enterprise-wide standards. Job expectations include monitoring and testing controls and implementing quality assurance and quality control processes within the LOB or ECF by evaluating data to help identify, track, and report issues and control improvements for remediation.

Responsibilities:

• You will oversee the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards.
• You will support the monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation.
• You will implement optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts.
• You will conduct and coordinates quality inspection reviews to enhance employee performance and control effectiveness.
• You will perform QA activities including executing on controls, managing cases, and reporting results.
• You will execute initiatives by identifying areas of potential testing automation, procedural updates, thematic trends, test script updates, and coaching opportunities to enhance QA program success.
• You will support the overall management of, and research required for regulatory exams, internal audits, and other monitoring and inspection reviews and evaluates data and information relevant to inspection metrics to support governance activities for dashboard reporting.

What we are looking for:

• You will have experience in the Audit, Compliance, or Risk function of a large financial services company, multi-national company, public accounting firm, or with a regulatory agency with demonstrated progression in complexity of assignments.
• You will have proven experience of managing multiple projects at once, prioritising workloads.
• You will have excellent written and verbal communications, including the ability to communicate complex ideas in a clear and concise manner.
• You will have exceptional analytical and critical thinking abilities; Able to develop and convey a point of view.
• You will have the ability to manage risk and assess trade-offs when making business recommendations explicitly and visibly.

Skills that will help:

• Knowledge of Bank of America business processes and front-end application systems will be advantageous.
• Knowledge of Single Process Inventory and Issue Management will be advantageous.
• Proficient in Collaborations site will be advantageous.
• Global Operations and Global Payments experience will be advantageous.

Benefits of working at Bank of America

UK

• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner
• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons
• 20 days of back-up childcare including virtual tutoring and 20 days of back-up adult care per annum
• The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc
• Use of a flex fund to use towards benefits
• Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services
• Ability to donate to charities of your choice directly through payroll and the bank will match your contribution
• Opportunity to access our Arts & Culture corporate membership programme and receive discounted entry to some of the UK and Ireland’s most iconic cultural institutions
• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area

Bank of America

Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

We are an equal opportunities employer, and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnic or national origins, age, sexual orientation, socio-economic background, responsibilities for dependants, physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.