Job Description:

Job Title: Regional Head of Agency & Lending Operations

Corporate Title: Senior Vice President

Location: Bromley

Company Overview:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Location Overview:

Join our bustling Bromley office, situated in one of London’s greenest boroughs. Here you’ll find plentiful and easy commuting routes, with central London just 15 minutes away by train.

Role Description:

You will join the Global Credit & Loan Servicing Operations organisation as EMEA Head of Agency Management and Banking Loan Operations. They will report directly to the EMEA Global Credit Operations Executive. They have direct ownership of the end-to-end post underwriting functions, including Fulfilment/Document review, agency management and post-closing servicing.

Agency Management & Lending Fulfilment provides end-to-end implementation handling and documentation review to our corporate clients for deals where we are a lender either directly, as part of a syndicate or as the Agent. Lending Servicing & Operations provides post-closing servicing and processing support from answering complex clients/lenders queries to processing time critical activities. These activities include support for Asset Based Lending to syndicated and large corporates.

The team is split across our Bromley and India sites. The successful candidate will be directly responsible for the team in Bromley, indirectly responsible for the team in India and functional owner of the Agency Management/ Lending functions and processes across the region. This senior role will also have a seat on external and internal workstreams such as the Loan Market Association and any change and digital transformation efforts in the region.

This job is responsible for one or more major operations segments for a site, region, or product line within the bank's internal operations. Key responsibilities include identifying and resolving problems related to product lines, ensuring compliance with policies, and identifying opportunities to improve process performance and operating efficiency. Job expectations include supervising day-to-day activities of employees such as executing transactions.

• You will be asked to apply your knowledge of the end-to-end processes and ensures adherence to bank and regulatory policy and procedures when making agreements that impact various operations and product lines

• You will be developing procedures to enhance unit and/or product-related activities and oversees budget, reporting, and forecasting for designated areas

• You will be able to evaluate efficiencies and identifies areas of improvement and growth to the overall process, identifying data, metrics, and key performance indicators to measure process effectiveness

• Aligns bank priorities and strategies to employee metrics and goals, evaluates employee progress, and strives to recognize, encourage, and improve team performance to support an inclusive work environment

Responsibilities:

The successful individual is required to have a solid background in people’s management process ownership, risk control framework/SPI and a focus on OPEX/ simplification. Ideally an understanding of the syndicated loan space and/or loan IQ would be appreciated but not mandatory.

Responsibilities will include but not limited to:

• You will have experience in leading teams through changes
• You will have experience managing oversight of the team both onshore and offshore
• You will act as escalation for any complex problem resolution
• You will drive process improvement; continuously assess process through Ops Excellence mindset
• You will own all post underwriting activities including agency management, credit agreement and facility booking; client services & processing activities
• You will sustain risk free environment with a focus on the daily activity, key control, and metrics management
• You will build solid/influential trusted advisors’ relationships with key leader and business partners
• You will ensure team visibility across the enterprise and industry
• You will be responsible for proper communication and compliance with regulatory requirements

What we are looking for:

• You will have people and Process management experience
• You will have experience in Loan Market Association credit agreement review and deal negotiation and knowledge of loan IQ ideally
• You will have process design and Op Ex background
• You will have experience in building relationships with Business Partners across LOBs.
• You will be deadline focused and have experience in working in a fast-moving environment
• You will have an understanding and appreciation of risk appetite methodology and the bank risk culture

Skills that will help:

• Risk and data focus
• Customer focus
• Ability to accurately handle administrative tasks and key project
• Good communication and time management skills
• Microsoft Office knowledge

Benefits of working at Bank of America:

UK

• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner

• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons

• 20 days of back-up childcare including access to school holiday clubs and 20 days of back-up adult care per annum

• The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc.

• Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services.

• Access to an Employee Assistance Program for confidential support and help for everyday matters

• Ability to donate to charities of your choice directly through payroll and the bank will match your contribution

• Opportunity to access our Arts & Culture corporate membership program and receive discounted entry to some of the UK’s most iconic cultural institutions and exhibitions.

• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local community.

Bank of America:

Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religion or belief, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio-economic background, responsibility for dependants or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.