Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This is a client facing role.
This job is responsible for providing operational support for securities, loans, exchange traded derivatives and over the counter derivatives across multiple lines of business through the lifecycle of a trade.

Key responsibilities include handling trading and operational activities before deadlines, maintaining internal systems and providing operational support to internal partners.

Job expectations include maintaining a high degree of accuracy with customers and data to ensure compliance with regulations and policies.

This is a relatively new and expanding team that is building out to improve the operational support to our clients and business within the region.

You will be working with colleagues across various global locations, such as Hong Kong, Singapore, London or New York providing the opportunity to create solid relationships with these locations.

Responsibilities:

• Providing excellent client service to our priority clients to agree cash flows, providing all round client service to our global business
• Investigating and resolving pre and post cash settlement discrepancies and non-receipts. Undertaking cash reconciliations
• Reporting on and clearing cash breaks. Analyzing and resolving a wide variety of derivatives operations problems
• Liaising with London, Hong Kong, Singapore and New York Trade Support to resolve and call out risk and break issues
• Adding value though implementation of improvements to the system infrastructure and control environment by taking part in project and ad-hoc testing
• Performing root cause analysis, communicating updates and critical issue to senior management and making constant effort to improve client service and efficiency.

• Performs set-up and maintenance of core data across client, account, instrument, and agreement data, and oversees data quality within key data platforms
• Ensures transactions are completed in an accurate and timely manner
• Provides operational support for one or more activities within the lifecycle of a trade, including trade processing, trade settlement, accounting and reconciliation, lifecycle events, and collateral management
• Conducts daily monitoring of client trading activity across multiple markets, servicing clients' needs
• Completes accurate, timely clearing and settlement of trades with internal and external counterparties, including reconciliation management and governance of trade fails and breaks
• Performs tasks accurately during high volume periods in a team environment
• Identifies and flags potential risks in a timely manner

Required Skills:

• Excellent communication and negotiation skills ( phone, email etc)
• Ability to build relationships across all levels of seniority and with internal and external clients
• Excellent numeracy and analytical skills including data reconciliation and interpretation.
• Good level of competence in Excel and Outlook
• Excellent organizational skills with the ability to prioritize and multi-task in a high-energy environment and to learn and develop in a fast paced, high volume environment
• A keen problem solver and a thirst for process improvement combined with excellent attention to detail and accuracy

Additional Skills

• Collaboration
• Customer and Client Focus
• Oral Communications
• Prioritization
• Active Listening
• Adaptability
• Business Acumen
• Client Management
• Data Collection and Entry

Shift:

1st shift (United States of America)

Hours Per Week:

40