Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:

Engineer is required to work as part of the Audio-Visual Engineering team (Meeting Spaces Engineering) with focus on the design, deployment and testing of Audio Video solutions for meeting rooms and collaboration spaces.

• To work in a regional meeting space operations and project team that manages the low-level technical delivery of all audio video infrastructure projects and provides governance to the organization strategic partners
• To provide comprehensive product knowledge on various audio and video technology
• Ability to provide onsite support of audio video products, testing of features and functionalities during user migrations
• Ability to handle and coordinate deployments during user / floor / site migrations
• Provide L3 support for business impacting issues
• Work with internal and external project managers to report issues and deliver solutions
• Engage with the business and external vendors to deliver solutions
• Ensures user satisfaction by providing preventative maintenance, troubleshooting, and quickly
• Participates in the design, development, and implementation of complex system engineering activities involving cross-functional technical support, systems programming, and data center capabilities
• This will include components of the assessment and optimization of system design and review of user requirements
• Able to provide and communicate technology solutions across differing audiences including technical, managerial, business executives, and/or vendors
• Leads the resolution process for problems where analysis of situations or data requires an in-depth evaluation of various factors
• Contributes to the determination of technical and operational feasibility of solutions

Responsibilities:

• Assist in the certification/testing of AV solutions and individual components for use in the production environment
• Ensure seamless integration of solutions into the environment according to the accepted product lifecycle, including contribution to tollgate processes for introducing new services and products
• Physically setup elements of systems for use-case scenarios to test, check and prove the concept
• Author procedures, reference guides and other documentation for handoff to other teams
• Develop, follow and document setup and testing procedures and their results / train others as appropriate
• Management of tasks related to Application deliverables for team supported platforms
• Provide integration testing with Video, Engineering and Network security teams where applicable
• Maintain release notes, version control and tracking of designs, source code and documentation
• Help to drive standards across the environment per project or as part of large-scale transformations
• Use Agile method to manage workload on team related projects in JIRA
• Provide engineering support for AV integrators and Technology Project Managers for related field activity
• Setup and break/down technology as needed
• Learn and follow corporate processes and tools
• Develop knowledgebase from both experience and research

Skills:

• We are currently hiring meeting space engineer managing the audio and video platforms. This role primarily focuses on meeting spaces deployments for APAC region
• Experience working in some manner within at least one of the following portfolios.
  • Deploying Audio Video solutions for meeting rooms and collaboration spaces
  • Strong knowledge of Cisco Video systems, Crestron, AMX
  • Audio Video Migrations and Life Cycle Management.

Desired Skills:

• Information Technology degree and/or technology certifications preferred or substantial equivalent experience, typically, 15+ years of IT experience.
• 15+ years in the Audio Visual, Broadcast, IT industry or related field, with min 10 years in engineering role
• One or more industry related certifications such as AVIXA CTS, Crestron CTS, Q-Sys, Cisco CCNA.
• Proven leadership skills in a high pace, highly technical solutions environment
• Knowledge and Hands experience on designing and configuring audio video systems.
• Moderate experience in the financial services field.
• Technical theory & configuration knowledge of current Audio-Visual technologies – Cisco, Crestron, AMX, Brightsign.
• Must be able to interact in a professional manner with End Users; must possess excellent PC, communication, and organizational skills.
• Candidates must be able to work both independently and in a team environment and be able to interact effectively with other team members, management, and clients.
• Candidates must have strong interpersonal, verbal, and written communications skills.