Global Technology, Application Production Services and Engineering, Technology Apprentice

Bromley, United Kingdom

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

The team:

The Global Technology teams design, develop and support applications needed to maintain the Banks full range of products and services in over 30+ countries. The team liaise with both technical and business colleagues across the bank to deliver high quality, scalable and performant systems that align with the Banks strategic goals.

Programme Overview

Our apprentice programme starts in September 2026, you will join one of our Global Technology teams in a full-time role whilst studying for a three-year Digital & Technology Solutions Professional Degree (Technology Consultant pathway).

You’ll spend most of your time working alongside experienced colleagues, learning relevant and valuable skills, contributing to exciting projects whilst being exposed to cutting-edge technology and see first-hand how first-class organisations operate systems. For the remainder of your time, you’ll follow an established apprenticeship programme, graduating after three years with a Degree in Digital and Technology Solutions.

Apprentices work in all parts of the Technology organisation in roles ranging from business analysis, data science, software engineering, infrastructure engineering, system security, and technology operations. Apprentices evolve during the programme based on their career aspirations, and depending on how quickly their technical and soft skills develop. We encourage apprentices to take advantage of employee networks, and all other resources made available to them to accelerate their career.

Training and Development

Your training and development is our top priority with extensive formal training offered at the start of the programme in addition to on the job support, educational speaker events and mentorship throughout.

Responsibilities:

You will be part of a wider application support team, supporting Bank of America’s core wholesale banking and vendor applications. You will learn and become responsible for various aspects including, but not limited to the following:

Working towards the following responsibilities:

• Support and mature the governance framework across ITSM processes such as Incident, Problem, Change, Capacity etc.
• Coordinate and maintain risk and sustainability routines, ensuring all reviews, actions, and reports are completed on time.
• Monitor and report on process performance and compliance across application portfolios.
• Conduct periodic process reviews, identify areas of non-compliance, and drive corrective actions with respective teams.
• Support governance meetings by preparing dashboards, status updates, and performance metrics.
• Work closely with application and platform support teams to ensure risks, issues, and capacity concerns are addressed proactively.
• Maintain governance documentation (e.g., process templates, trackers, confluence pages, evidence repositories).
• Contribute to automation and reporting initiatives aimed at improving efficiency and data accuracy.
• Ensure governance alignment with organizational risk, control, and compliance frameworks.

Eligibility

• Hold or predicted to achieve at least 3 A levels/BTEC or equivalent with a minimum of 104 UCAS points (BCC Grades)
• At least a grade C or 5 in Maths and English Language GCSE (4 will not be accepted) or equivalent
• Been a resident of the UK for the past 3 years
• The right to work and remain in the UK indefinitely
• Not in full-time education when starting the apprenticeship
• Not completed a qualification or apprenticeship at the same level or higher which provided you with substantially the same skills or training as you would gain through this apprenticeship with Bank of America

What we are looking for

Essential:

• An enthusiastic learner with the intellectually curiosity to explore new ways to solve problems and meet requirements
• Work as part of a team and on your own effectively
• Communicate clearly with diverse groups of colleagues

Desired:

A keen interest and understanding in the below would be beneficial:

• Financial services
• System design and architecture
• Database systems and business intelligence tools
• Service management within Technology

Our recruitment process

Apprentice recruiting takes place on a rolling basis once our applications are open. Assessments often begin before the deadline, so it’s best to submit your application early as this will give you the best chance of being considered for the role.

We care deeply about shaping the world of work to be an equal and inclusive one – and that starts with our recruitment process. We know just how important and valuable it is to have a wide range of skills, backgrounds and experiences shaping our work and ideas. We welcome applicants from all backgrounds, and we’re proud to focus on attracting, retaining and developing diverse talent within Bank of America. Together, we aim to mirror the customers, clients and communities we serve.

What if I need workplace adjustments?

We’re committed to ensuring our online application process provides an equal employment opportunity to all job seekers. If you need a workplace adjustment to search for a job opening, need help completing your application or video interview, please email juniortalentemea@bofa.com and let us know. We will be more than happy to discuss the support you need, and we will respond to your email within three business days.

We offer a competitive Salary and Benefits package

We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity or gender reassignment, marital or civil partner status, race, religion or belief, colour, nationality, ethnic or national origins, age, sexual orientation, being pregnant or on maternity leave, socio-economic background, responsibilities for dependents, physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.