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Principal Business Process Advisor

Blue Cross Blue Shield of North Carolina

Blue Cross Blue Shield of North Carolina

Remote
Posted 6+ months ago

Job Description

Partner with segment leaders and other key stakeholders to serve as a thought leader and facilitator for segment-specific operating model (process and systems) improvements and strategies. This role will also ensure the operating model roadmap and strategy aligns with the segments-specific vision and goals of operational effectiveness and provide informal team leadership, recommendations and reporting on sub-team workload and prioritization.

Business and Strategic Planning

  • Champion Value Stream mindset and implementation to support achievement of organizational goals and solve complex business problems.

  • Leverage strong understanding of the corporate strategy and business landscape to identify Enterprise and Value Stream level opportunities for the continuous improvement portfolio.

  • Develop and maintain strategic working relationships with business leaders.

  • Partner with Leaders to create the departmental improvement plan, based on segment priorities and goals.

  • Facilitate change management work to support business and process improvements and overall departmental/divisional effectiveness.

Project/Initiative Management

  • Independently identify and manage initiatives of significant scope and complexity.

  • Lead and coordinate work for projects or initiatives for the division as assigned. Possible duties could include:

  • Evaluation of potential opportunities and recommendations to reduce costs/improve efficiencies

  • Review and evaluation of best or next practice opportunities for potential adoption

  • Develop recommendations based on important industry literature and ensure leadership is briefed on current and emerging issues of importance to the organization.

  • Serve as lead on engagements with external entities (i.e. consultants) and coordinate data gathering, and research efforts based on the direction of leadership.

  • Manage tracking of initiatives/projects for the division and independently create presentations of initiative/project progress for varied audiences, which may include ELT and Senior Leadership.

Data Analysis/Reporting

  • Provide insights to leadership based on data analysis, research, external/internal experience, and benchmarking to facilitate decision making and actively manage operations.

  • Lead the consolidation and standardization of data analysis and reporting for relevant business operations.

  • Provide analysis and insights for proposed strategic initiatives by leveraging unique perspective on the end-to-end operations of the segment and/or division.

  • Track and evaluate goal progress, including data collection and analysis of key performance metrics (KPIs).

Hiring Requirements

  • Bachelor's degree or advanced degree (where required).

  • 8+ years of experience in related field.

  • In lieu of degree,10+ years of experience in related field.

What We Like

  • Lean Six Sigma Black Belt (Lean Six Sigma Master Black Belt preferred)

  • Consultant experience

  • Ability to collaborate and work seamlessly across teams

  • Software knowledge: Visio, Excel, Power BI, Tableau, PowerPoint

  • Ability to translate the data into usable insights for various audiences.

Salary Range

$91,100.00 - $164,000.00

Salary Grade

P4E