Job Description

A Business Operations Associate provides comprehensive business operations, reporting, planning, and vendor-relationship support across the segment/division. Responsibilities include strategic planning coordination, project support, premium and commission reporting, audits, data analysis, Salesforce (SFDC) management, marketing support, and cross-functional partnership engagement. The position works closely with leadership, internal stakeholders, external carriers, brokers, and vendors to ensure accurate operations, high-quality reporting, and effective business execution.

*OPEN TO NC RESIDENTS ONLY*

What You'll Do

Strategic & Business Planning

• Support development of strategic goals and annual operating plans.

• Coordinate and facilitate departmental summits, all-hands meetings, leadership sessions, and staff meetings.

• Assist with workforce planning, staffing models, and monitoring hires aligned to budget and strategic-plan competencies.

• Support creation, communication, and adoption of departmental SOPs.

• Contribute to change-management efforts tied to business and process improvements.

Project Coordination & Special Initiatives

• Manage special projects assigned by leadership, including cost-reduction analyses or efficiency assessments.

• Review industry trends and brief leadership on emerging issues.

• Support evaluation of best- and next-practice opportunities for potential adoption.

• Serve as point of contact for consultants and external entities on data, research, or project needs.

• Track initiative progress and develop executive-ready presentations for ILT and senior leaders.

• Support BQ code releases and related project deliverables.

• Handle ad-hoc research, data lookups, spreadsheet analysis, and operational tasks defined by leaders.

Data Analysis, Reporting, & Systems Support

• Consolidate and standardize analytical reporting across the business.

• Conduct departmental budget monitoring, forecast tracking, and administrative cost-reduction analysis.

• Track KPI progress and operational performance metrics.

• Pull and prepare reports from Salesforce (SFDC) as requested.

• Perform SFDC cleanup, error correction, and daily data-quality work.

• Build dashboards and reporting tools to support Sales and leadership.

• Conduct Sales / Inspirato backend reporting and analytics.

• Support incentive-run review activities as needed.

Operational Reporting, Premium Processing & Audit Management

Premium & Commission Reporting

• Complete Monthly Premium Reporting, including premium loading and reconciliation.

• Perform Monthly Commissions Audits for Mosaic partners.

• Conduct New Business (NB) audits to ensure Mosaic is properly tied to accounts.

Audit/Escalation Work

• Identify and resolve discrepancies such as missing groups or premiums; work directly with carriers for resolution.

• Review and process error reports (e.g., Tax ID issues, premium exceptions, monthly premium variances).

Vendor, Carrier, and Partner Relationship Management

• Serve as first-level service support for Mosaic partners, ACS, Dental, and Vision.

• Lead vendor calls regarding outstanding cases, updates, and issue resolution.

• Manage the Mosaic Box, ensuring timely routing, follow-up, and closure of inquiries.

• Provide vendor support by investigating issues and driving strong partner relationships.

• Support continuous assessment of carrier, competitor, and market-related initiatives.

Cross-Functional Collaboration & Leadership Support

• Join leadership in internal and external partner meetings; document discussion points and drive follow-up.

• Contribute to Annual Report inputs, CEO/Board reports, and other executive communications.

• Support leadership’s public speaking engagements and industry board/committee participation.

Cross-Training & Additional Responsibilities

• Cross-trained across premium reporting, commissions audits, and NB audits.

• Perform additional duties or operational support tasks as assigned by leadership.

What You Need

• Bachelor's degree or advanced degree (where required)

• 0-2 years of experience in related field.

• In lieu of degree, 3+ years of experience in related field.

*THIS POSITION IS OPEN TO NC RESIDENTS ONLY*

Bonus Points

• Background in Marketing and Healthcare

• Project Management experience

• Advanced experience using Microsoft Office Tools (Excel, PowerPoint, Word)

• Ability to obtain NC Health License within 90 days of employment.

Salary Range

At Blue Cross NC, we take great pride in a fair and equitable compensation package that reflects market-price and our starting salaries are typically planned near the middle of the range listed. Compensation decisions are driven by factors including experience and training, specialized skill sets, licensure and certifications and other business and organizational needs. Our base salary is part of a robust Total Rewards package that includes an Annual Incentive Bonus*, 401(k) with employer match, Paid Time Off (PTO), and competitive health benefits and wellness programs.

*Based on annual corporate goal achievement and individual performance.

$60,907.00 - $97,452.00

Skills

Budgeting, Business Operations, Business Process Improvements, Operational Plans, Operations Management, People Management, Performance Analysis, Planning Operations, Process Improvements, Staffing Operations

_____________________________________________________________________

JOB ALERT FRAUD: We have become aware of scams from individuals, organizations, and internet sites claiming to represent Blue Cross and Blue Shield of North Carolina in recruitment activities in return for disclosing financial information. Our hiring process does not include text-based conversations or interviews and never requires payment or fees from job applicants. All our career opportunities are published on https://bcbsnc.wd5.myworkdayjobs.com/en-US/BCBSNC. If you have already provided your personal information that you suspect is fraudulent activity, please report it to your local authorities. Any fraudulent activity should be reported to: HR.Staffing@BCBSNC.com.