Senior Client Service Advisor
Blue Cross Blue Shield of North Carolina
Job Description
Synthesize go-to-market strategy and apply client-specific lens, advising sales teams on relevant trends, research, and product readiness. Provides recommendations to clients utilizing available metrics, client feedback, and knowledge of best practices. Recommend strategy-supporting products, programs and services. Create lasting client value by owning and executing key delivery activities, ensuring client-specific sold offerings operate in frictionless fashion. Support key sales activities through tailoring of messaging, content, and offering configuration. Collaborate with the sales team to provide a high level of value and customer satisfactions.What You'll Do
- Assist with sales/renewal strategy and compiling relevant product/offer information
- Execute activities remotely as well as face to face with the client to ensure seamless post-sale delivery of sold products and offerings, including ad hoc communication, product issue/capability research and resolution, ad hoc client reporting, collateral production, etc. Partners with clients to execute products and programs that support the goals of the client, add value to Blue Cross NC and generate high customer satisfactions.
- Perform proactive client outreach and support to identify product and offering issues/opportunities, maintain client satisfaction, and set communication channel expectations. Must have a strong understanding of strategy of offering as well as ability to work proactively to facilitate product and program implementations both internally with the organization and externally with clients, and producers/consultants by establishing and communicating business appropriate operational expectations.
- Maintain strong product and offering knowledge, including product roadmap and testing timeline
- Using research and client feedback, provide prospect or client specific offering feedback to sales team.
- Support tailoring of sales content (i.e. presentations) to client-specific needs
- As required, deliver on Wellness offering obligations, including on-site activities
- Attend client meetings and events and leverage knowledge of products, programs, services and value story of the enterprise in support of segment specific business goals and objectives.
What You Bring
Bachelor's degree or advanced degree (where required)
5+ years of experience in related field
In lieu of degree, 7+ years of experience in related field
Must be able to obtain a North Carolina Health and Life Insurance license within the 60 days of employment in this position.
Must possess and maintain a valid driver’s license.
*THIS POSITION IS OPEN TO NORTH CAROLINA RESIDENTS ONLY*
Bonus Points
Excellent Communication, Presentation & Stakeholder Engagement Skills
Proven client-facing experience
What You’ll Get
The opportunity to work at the cutting edge of health care delivery with a team that’s deeply invested in the community
Work-life balance, flexibility, and the autonomy to do great work
Medical, dental, and vision coverage along with numerous health and wellness programs
Parental leave and support plus adoption and surrogacy assistance
Career development programs and tuition reimbursement for continued education 401k match including an annual company contribution
Salary Range
At Blue Cross NC, we take great pride in a fair and equitable compensation package that reflects market-price and our starting salaries are typically planned near the middle of the range listed. Compensation decisions are driven by factors including experience and training, specialized skill sets, licensure and certifications and other business and organizational needs. Our base salary is part of a robust Total Rewards package that includes an Annual Incentive Bonus*, 401(k) with employer match, Paid Time Off (PTO), and competitive health benefits and wellness programs.
*Based on annual corporate goal achievement and individual performance.
Skills
_____________________________________________________________________
JOB ALERT FRAUD: We have become aware of scams from individuals, organizations, and internet sites claiming to represent Blue Cross and Blue Shield of North Carolina in recruitment activities in return for disclosing financial information. Our hiring process does not include text-based conversations or interviews and never requires payment or fees from job applicants. All our career opportunities are published on https://bcbsnc.wd5.myworkdayjobs.com/en-US/BCBSNC. If you have already provided your personal information that you suspect is fraudulent activity, please report it to your local authorities. Any fraudulent activity should be reported to: HR.Staffing@BCBSNC.com.