What You’ll Do

Platform Ownership & Operations

• Serve as a primary platform owner for Salesforce, accountable for production stability, reliability, and performance.

• Lead advanced Salesforce administration activities including configuration, security model design, automation, data management, and environment strategy.

• Proactively identify and remediate risks related to technical debt, scalability, performance, and security.

• Partner with support, monitoring, and incident teams to meet SLAs and drive root‑cause resolution for production issues.

Governance & Enterprise Standards

• Actively participate in and support Salesforce Design Authority / governance forums, ensuring solutions align to enterprise architecture and platform standards.

• Review and influence solution designs, enforcing best practices around configuration vs. customization, data integrity, and long‑term maintainability.

• Define and evolve administrative standards, guardrails, and operating procedures across the Salesforce ecosystem.

Release & Change Leadership

• Play a key role in release management, environment readiness, and deployment coordination in partnership with Release Managers and DevOps teams.

• Ensure admin‑owned changes are well‑designed, tested, documented, and production‑ready.

• Support and mature DevOps, CI/CD, and backup/recovery processes as they relate to admin‑managed components.

Technical Leadership & Mentorship

• Serve as a technical leader and mentor for Salesforce Administrators and developers, raising overall platform maturity.

• Lead knowledge‑sharing sessions, working groups, and admin community forums.

• Provide hands‑on coaching to build admin capability across delivery teams and reduce single‑points‑of‑failure.

Strategic & Cross‑Functional Partnership

• Collaborate closely with Product Owners, Solution Architects, Developers, Data teams, and Business stakeholders to translate business needs into scalable platform solutions.

• Support platform initiatives such as license optimization, app rationalization, new Salesforce feature adoption, and roadmap planning.

• Evaluate new Salesforce capabilities and AppExchange solutions, providing recommendations grounded in enterprise impact and ROI.

What You Bring

• Extensive hands on experience as a Salesforce Administrator in large, complex, multi team environments.

• Deep expertise in Salesforce security, roles, profiles, permission sets, flows, data management, and environment strategy.

• Proven ability to lead through influence without direct authority.

• Strong understanding of Salesforce governance, release management, and platform best practices.

• Demonstrated experience supporting production systems with high availability and business criticality.

• Bachelor's degree or advanced degree

• 7+ years of experience in related field.

• In lieu of degree, 9+ years of experience in related field.

Bonus Points

• Salesforce Administrator and/or Advanced Administrator certifications (additional Salesforce certifications strongly preferred).

• Experience operating within a Salesforce Center of Excellence or enterprise governance model.

• Familiarity with DevOps tools (e.g., Copado or similar), release automation, and backup/recovery strategies.

• Experience partnering with vendors and evaluating third‑party Salesforce solutions.

• Background in mentoring or leading communities of practice.

What You’ll Get

• The opportunity to work at the cutting edge of health care delivery with a team that’s deeply invested in the community

• Work-life balance, flexibility, and the autonomy to do great work

• Medical, dental, and vision coverage along with numerous health and wellness programs

• Parental leave and support plus adoption and surrogacy assistance

• Career development programs and tuition reimbursement for continued education

• 401k match including an annual company contribution

• Learn more

#LI-Hybrid