Overview:

CBC is seeking an IT Systems Specialist with experience in Windows OS (endpoint & server), Active Directory management, O365, application troubleshooting, and documentation. This role requires a strong understanding of IT administration principles, tools, and best practices, along with the ability to standardize and organize IT team documentation. This role will act as a link between the IT and production engineers and will be responsible for reviewing, triaging, and assigning tickets. The ideal candidate is a proactive, hands-on professional with strong communication, problem-solving, and critical-thinking skills. This is a junior level position.

Key Responsibilities and Essential Functions:

Systems Administration:

• Performs regular support and maintenance of primarily Windows computers and servers. This includes installing, troubleshooting, repairing, patching, monitoring, and implementing security measures to protect systems and data.
• Performs networking tasks including infrastructure installation, troubleshooting assistance, cabling, and end-to-end testing.
• Assists business unit production engineers to install, maintain, and troubleshoot production specific software applications.
• Collaborates with the broader IT team to support changes affecting company and business systems.
• Regularly reviews repetitive tasks for opportunities to automate.
• Uses PowerShell to gather information or automate common functions.

Active Directory Administration:

• Completes tickets for onboarding and offboarding user accounts on schedule.
• Creates, deletes, and modifies security and distribution group memberships and permissions.
• Assists the IT team with group policy management.

Ticket Management:

• Applies proficiency in IT ticketing systems to manage, prioritize, and resolve tickets within the queue in a timely manner.
• Manages ticket escalations between IT Service Desk, IT Engineers, and Production Engineers.

Knowledge Management:

• Creates and maintains detailed documentation of methodologies, processes, and specifications for the IT team and users.
• Provides guidance and procedures to users and production engineers on IT-related topics.

Required Qualifications:

• Fluency in spoken and written English with demonstrable ability to write clear and concise documentation without the assistance of AI.
• At least 2 years of experience managing Windows endpoints (OS, applications, troubleshooting, DNS, DHCP) and managing Active Directory and/or Entra ID (e.g., accounts, security groups, group policies, distribution groups).
• At least 2 years of infrastructure experience managing server hardware, power/network cabling, IP addressing, troubleshooting, and racking.
• At least 1 year of experience working in an IT ticketing system (e.g., ServiceDesk Plus, ServiceNow, Remedy).
• At least 1 year of experience creating and updating IT documentation.
• Competency in secure endpoint best practices, including hardening, patch management, and EDR tooling.
• Attention to detail with the ability to follow through on tasks and deliver results.

Preferred Qualifications:

• Bachelor’s degree in a relevant field or advanced technical certifications.
• Previous experience working with radio, satellite, or other RF systems.
• Excellent understanding of additional IT concepts: Advanced networking (BGP, OSPF, SD-WAN), email, SSL certificates, cloud computing, and security technologies.
• Understanding of document and data retention policies and processes.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Capability to present information to audiences of varying sizes.
• Close vision and ability to differentiate colors for documents, tickets, charts, etc.
• Able to occasionally lift up to 30 pounds, move IT equipment, and install hardware.
• Ability to physically navigate data closets or raised floor data center.

Work Conditions: The work conditions and characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• This is an onsite, in-person position; remote working is not an option.

• Position requires participation in a 24x7 on-call scheduled rotation including occasional weekends and holidays.

Occasional travel to other CBC sites as necessary.

Benefits:

Pre-Employment Information:

EEO Statement:

Capitol Broadcasting Company is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

CBC Statement:

Capitol Broadcasting Company, Inc. is a diversified communications leader which owns and/or operates WRAL-TV, WRAZ-TV, WRAL News+ (WNGT-CD), WRAL-FM, WRAL-HD2, WCMC-FM, WCMC-HD1, WDNC-AM, WCMC-HD2, WCMC-HD3, WCMC-HD4, Microspace Communications, and Capitol B Creative in Raleigh, NC; WILM-TV, WILT-LD and Sunrise Broadcasting in Wilmington, NC; The Durham Bulls Baseball Club, Bull City Hospitality, and the Coastal Plain League in Durham, NC; The Holly Springs Salamanders in Holly Springs, NC; the Zebulon Devil Dogz in Zebulon, NC; the American Underground startup hub and workspace in Durham, NC; and real estate interests including the American Tobacco Historic District in Durham, NC, and Rocky Mount Mills in Rocky Mount, NC.