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Squad Leader - Digital Solutions

Fidelity

Fidelity

Boston, MA, USA · Covington, KY, USA · Durham, NC, USA · Westlake, TX, USA
Posted on Jun 7, 2025
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Job Description:

Digital Solutions Squad Lead

You will work in partnership with Digital Solutions Technology team to develop products and custom client solutions with Fidelity Workplace Consulting (FWC) business/practice leaders. You will blend product expertise with a passion for delivering results in an agile format while managing to client deadlines. You will partner with other leaders to influence the broader strategic decisions and roadmaps, define the requirements, and coordinate with the business and squad to deliver specific results. You will ensure your products or services are available, stable, performant, and supported when required and that related cost and maintenance is handled appropriately. You'll ensure alignment on the what and when of the work performed by the squad by supporting ongoing planning and prioritization, to enable the squad to work effectively with the business. You will also be committed to maintaining and developing your own expertise and knowledge to ensure you bring the latest thinking to your role including understanding the voice of the client and the business.

By role modeling and promoting Fidelity leadership principles, you will promote and sustain an innovative agile culture and connect the business to the team to efficiently complete multi-client growth initiatives.

  • Think strategically about client & user needs, product design and architecture.

  • Lead delivery of digital tools through supporting the business in identifying business problems and opportunities for digital solutions, rapid experimentation and business case development.

  • Identifying and implementing standardization wherever possible to streamline repeatable processes and reduce risk

  • Collaborating with Chapter Leads, and other Squad Leads to identify, maintain and prioritize technical tasks including Technology Lifecycle Management (TLM) and drive continuous improvement items.

  • Support small client and product development work based on available capacity to provide an opportunity for our team to continue growing their technical skills and industry knowledge.

  • Communicate effectively with clients, partners, subject matter authorities, leadership and development team on priorities and delivery status

  • Help manage the priorities and provide technical expertise for the Data team. Responsible for acting as a single point of accountability for the Data Engineering practices and ensure appropriate governance is in place.

  • Proactively partner with Chapter Lead, Product Area, Center of Excellence, and Squad Leaders to influence strategic backlog and prioritization decisions for Data team.

  • Scope projects for timelines and costs for client and product work for your squad. Learn to manage to those budgets and communicate those budgets on a monthly basis.

You enjoy working in a dynamic, sophisticated and fast-paced development environment with a focus on driving innovation through innovative approaches and process improvements that efficiently and effectively support our customers.

The Squad Leader (SL) works on documenting and translating complex business requirements through the use of Agile features/epics and stories. The SL works as a subject matter authority for the scrum teams and drives the effort for epic level validation to ensure the highest level of integrity, accuracy, and overall quality are included in the end product.

As we grow and develop this team, the SL will help institute standard processes, define the product roadmaps and work closely with the Squad, business SMEs, marketing and sales, and clients.

The Expertise We're Looking For

  • Bachelor’s degree or equivalent business experience

  • 7+ years of related experience (project management, business analysis, consulting, product development)

  • Proven experience with Scrum & how Agile development teams complete Agile projects

  • 5+ years of related product management experience, systems development, product development, and/or project/product management

  • Agile experience required

The Skills You Bring

  • Passion for product development and agile product management

  • Ability to guide the team on Agile/Scrum processes and values

  • Ability to process and lead multiple priorities and initiatives

  • Robust analytical skills; Ability to exercise good judgment and solve problems

  • Excellent communication (written and oral), customer service and interpersonal skills

  • Ability to successfully collaborate with varied levels across FWC and other business units/partner teams to communicate and collaborate on business solutions

  • Expertise in defining Product Visions and business cases, building Product Roadmaps, refining product backlogs, defining Minimum Marketable Features (MMFs) and Minimum Viable Products (MVPs)

  • Balancing Feature development, fixes, and maintenance against planned released dates

  • Proficiency in product positioning, pricing and growth strategies

  • Consistent record building trust-based positive relationships – within teams and across partner groups

  • Elicit requirements using interviews, document analysis, requirements workshops, surveys, business process descriptions, user stories, scenarios, business analysis, task and workflow analysis

  • Strong attention to detail and a meticulous focus on delivering quality output

  • Participate in the user acceptance process to validate the solution (feature level validation)

  • Ability to work in a fast-paced, dynamic, and frequently ambiguous environment

  • Ability to understand the big picture and relationships of each capability to the others across the program

  • JIRA (or similar ALM tool) experience required

  • Intellectually curious and model a culture of learning and mentorship

The Value You Deliver

  • Work with partners and scrum teams to ensure business requirements are clarified

  • Ensure that the final design and delivered enhancements meet the business requirements

  • Develop and implement documentation including test plans and end user procedures

  • Participate in program meetings, FWC planning sessions, feature definition sessions and scrum and triage meetings as needed

  • Ability to create process flows and wireframes in order to clearly communicate a set of requirements

  • Measuring performance through established critical metrics and deliver agreed upon business, technology, and people results

  • Making informed trade-off decisions to strike the right balance between quality, cost and timelines

  • Establish standard processes in developing and maintaining a product within FWC.

  • Drive growth of FWC by efficiently delivering products that meet our client’s needs.

Certifications:

Category:

Product Management

Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.

Company overview

At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process.

If you would like to request an accommodation, please contact us at:

accommodations@fmr.com

Apply

Join us

At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined.

Fidelity's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).

We invite you to Find Your Fidelity at fidelitycareers.com.

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com, or by calling 800-835-5099, prompt 2, option 3.

At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.

Benefits
Learning & development
Culture

Benefits that adapt to everything life sends your way

401(k) with company match

Medical, dental, vision and prescription drug coverage

16-week maternity leave & 12-week parental leave

Student loan assistance

Fidelity is invested in you

Committed to Professional Development

At Fidelity, we are constantly adapting to the changing needs of our customers, new technologies, and better ways of working. And we empower our employees to do the same, with an emphasis on developing skills and connections that will help propel you forward in your career while being able to make an impact for Fidelity’s customers around the world.

We offer a wide range of options for professional development including online, in-person, and mentor driven solutions. Special interest and networking groups are also part of our culture of empowerment, personal and professional enrichment, diversity and inclusion, and knowledge sharing.

Continuing Education & Training

  • Assess, build, and align your development plan through resources like our skill-building classroom and online courses.
  • Video-based training for technology, leadership, management & more.
  • Ongoing skills development and coaching opportunities.
  • Paid training with a facilitator who is dedicated to your onboarding and will track and evaluate your progress, giving you strategies to improve.
  • A range of talent development programs to support career mobility.

Mentoring

  • Utilize the skills of experienced leaders to enrich your career.
  • Dedicated mentors to help you grow into new areas of Fidelity’s business as you develop new skills.
  • An open atmosphere of knowledge sharing and collaboration.
  • Opportunities to pay it forward, sharing the knowledge you develop and as you help others define how they want their career to take shape.

Our Commitment to Diversity and Inclusion

"Fidelity believes in, and is committed to, fair and equitable treatment for every associate and customer, and to creating a safe and respectful environment, in which everyone is treated with kindness, compassion and respect." Abby Johnson | Chairman and CEO Fidelity Investments

At Fidelity, we are committed to building an enduring culture of inclusion and belonging that will attract, develop and retain a diverse workforce.

Fidelity’s ten affinity groups are self-organized groups of employees with common interests in areas such as race, ethnicity, gender or sexual orientation, or who share similar interests based on similar sets of experiences.

These Employee Resource Groups and Special Interest Groups are models of inclusion for Fidelity. They’re also a powerful form of engagement and development and can provide a pathway to visible leadership roles. Our affinity groups make a large contribution on the business, helping to ensure our products and services are delivered in a welcoming and equitable environment.

  • Over 22K employees participate in an affinity group.
  • Over 1,400 affinity group members volunteered for Fidelity Cares in 2020.
  • 74% increase in affinity group memberships over the last three years.

Giving Back to Our Communities

Throughout Fidelity, you’ll find a genuine commitment to social responsibility – where we strive to make an impact for customers, while also making an impact on the world.

Fidelity Cares

  • Provides associates with opportunities to actively volunteer and share their talents.
  • Hosts numerous company-wide volunteer events (in-person and virtual).
  • Partners with nonprofit organizations to support our local communities.
  • More than 12,000 associates donate time annually – from interns to SVPs.
  • Impact includes refurbishing schools, donating books and supplies, and teaching financial literacy.

Fidelity Charitable®

  • Created to make it easy for people to support charitable organizations they care about.
  • Helped deliver $7.3 billion in donor-recommended grants to charity in 2019.
  • Supported more than 300,000 unique charities around the world.
  • Since its inception, more than $42 billion has been given to public charities.

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