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Director, Systems Analysis

Fidelity

Fidelity

Durham, NC, USA
Posted on Jan 28, 2026
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Job Description:

Position Description:

Leads the implementation of Generative Artificial Intelligence (Gen AI) solutions, ensuring they are integrated effectively and monitored for performance and compliance. Conducts and coordinates financial, product, market, technology, and operational research to support business planning. Develops and implements innovative business process reengineering solutions using Lean Six Sigma methodologies. Develops and executes comprehensive Gen AI adoption strategies, identifying specific use cases and leading implementation efforts. Leads Business Processes Engineering and converts them into Technological functional flows, performing process optimization to arrive at the final target state solution recommendation. Researches, optimizes, develops, and authors solution requirements, user stories, and specifications for moderate to complex software systems. Reverse engineers code to understand business logic and develop prototypes.

Primary Responsibilities:

  • Manages Business Partner expectations, technology team alignment, and targeted analysis work.

  • Leads and guides software development, design patterns, and architecture solutioning.

  • Develops and implements streamlined processes incorporating industry best practices and technology solutions (RPA and workflow automation).

  • Develops consumer behavior studies and business proposals, vendor, and industry analysis.

  • Develops and presents compelling business cases to secure buy-in from stakeholders.

  • Creates visualization and data representation models using modern visualization techniques.

  • Conducts analysis of existing brokerage operations, identifying inefficiencies, bottlenecks, and areas ripe for automation.

  • Researches and evaluates emerging technologies, including Cloud computing, data analytics, and automation tools, to identify solutions that enhance brokerage operations.

  • Collaborates with cross-functional teams to ensure seamless integration of software.

  • Works with teams to design, develop, and implement new systems and applications that support optimized processes and improved client experience.

  • Leads and mentors a team of analysts focused on process optimization and technology implementation, solution, and user experience design analysis.

  • Stays abreast of industry trends and best practices, continuously researching and evaluating emerging technologies and methodologies.

  • Ensures seamless integration of technologies, optimizing data flow, and minimizing disruptions.

  • Leads Software development discussions on technology design patterns across multi-tier full-stack architecture, guides implementation of security, access protocols, and related aspects.

  • Performs detailed data-analytics to support business value driven and ROI and Cost-Benefit calculations.

Education and Experience:

Bachelor’s degree (or foreign education equivalent) in Computer Science, Engineering, Information Technology, Information Systems, Mathematics, Physics or a closely related field and six (6) years of experience as a Director, Systems Analysis (or closely related occupation) performing Business, Systems, Data, Software and Operations Processing analysis in a Retail, Correspondent and Institutional Financial Brokerage environment.

Or, alternatively, Master’s degree (or foreign education equivalent) in Computer Science, Engineering, Information Technology, Information Systems, Mathematics, Physics, or a closely related field and four (4) years of experience as a Director, Systems Analysis (or closely related occupation) performing Business, Systems, Data, Software and Operations Processing analysis in a Retail, Correspondent and Institutional Financial Brokerage environment.

Skills and Knowledge:

Candidate must also possess:

  • Demonstrated Expertise (“DE”) implementing and strategizing Gen AI and advanced technologies adoption by building Artificial Intelligence (AI) based applications through integration with Natural Language Processing (NLP) and Machine Learning (ML) models for modernizing and accelerating legacy brokerage operations processing -- Complex Document Reviews, Account Setup and Maintenance, Checks Processing, Asset Movement, and Trade Flows.

  • DE creating detailed multi-level business process flows and technology data/control flow charts on Microsoft Visio, DrawIO, UMLet, Miro and BPMN Modeling, using Camunda; performing legacy (Cobol) systems analysis using Google Gemini, GitHub Copilot, Amazon Q, and IBM WatsonX; conducting technology solutions feasibility check (using Postman, SOAP UI, Insomnia) and data analytics and dashboarding (using DBeaver, Snowflake, Tableau, and PowerBI).

  • DE deriving a target state business process flow -- analyzing operations processing inefficiencies (paper-printing, manual data-entry, maker-checker reviews, and breaks reconciliation) and designing technology solution by testing AI and Large Language Models -- using Python scripts and Application Program Interfaces (APIs); and prototyping by creating end-to-end user-experience prototype designs using Figma and InVision.

  • DE creating and building front-end applications in Angular Typescript, NodeJS and HTML/CSS using Visual Studio Code; developing middle-tier software components in Python and Java, using IntelliJ and Eclipse; testing NLP and AI libraries using Python scripts in Jupyter Notebook and Conda Environment; SQL querying for data-analytics using DBeaver, PGAdmin, SQL Developer, and Snowflake; performing software deployment using IBM uDeploy, Jenkins for EKS pipelines, AWS Datadog for log management, and AWS Resource Load Balancer and Certificate Management using Venafi.

#PE1M2

#LI-DNI

Certifications:

Category:

Information Technology

Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Company overview

At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process.

AI Guidelines

Learn about our guidelines for use of AI when applying for a Fidelity job

If you would like to request an accommodation, please contact us at:

accommodations@fmr.com

Apply

Join us

At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award, we have been recognized by our employees as a Best Place to Work in 2026. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined.

Fidelity's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).

We invite you to Find Your Fidelity at fidelitycareers.com.

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com, or by calling 800-835-5099, prompt 2, option 3.

At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.

Benefits
Learning & development
Culture

Benefits that adapt to everything life sends your way

401(k) with company match

Medical, dental, vision and prescription drug coverage

16-week maternity leave & 12-week parental leave

Student loan assistance

Fidelity is invested in you

Committed to Professional Development

At Fidelity, we are constantly adapting to the changing needs of our customers, new technologies, and better ways of working. And we empower our employees to do the same, with an emphasis on developing skills and connections that will help propel you forward in your career while being able to make an impact for Fidelity’s customers around the world.

We offer a wide range of options for professional development including online, in-person, and mentor driven solutions. Special interest and networking groups are also part of our culture of empowerment, personal and professional enrichment, diversity and inclusion, and knowledge sharing.

Continuing Education & Training

  • Assess, build, and align your development plan through resources like our skill-building classroom and online courses.
  • Video-based training for technology, leadership, management & more.
  • Ongoing skills development and coaching opportunities.
  • Paid training with a facilitator who is dedicated to your onboarding and will track and evaluate your progress, giving you strategies to improve.
  • A range of talent development programs to support career mobility.

Mentoring

  • Utilize the skills of experienced leaders to enrich your career.
  • Dedicated mentors to help you grow into new areas of Fidelity’s business as you develop new skills.
  • An open atmosphere of knowledge sharing and collaboration.
  • Opportunities to pay it forward, sharing the knowledge you develop and as you help others define how they want their career to take shape.

Our Commitment

Discover opportunities to build a fulfilling career within a supportive culture that celebrates individuality. We empower our associates to pursue career paths that align with their unique goals and personalities.

Giving back to our communities

Throughout Fidelity, you’ll find a genuine commitment to social responsibility – where we strive to make an impact for customers, while also making an impact on the world.

Fidelity Cares

  • Provides associates with opportunities to actively volunteer and share their talents.
  • Hosts numerous company-wide volunteer events (in-person and virtual).
  • Partners with nonprofit organizations to support our local communities.
  • More than 12,500 associates donate time annually – from interns to SVPs.
  • Impact includes refurbishing schools, donating books and supplies, and teaching financial literacy.

Fidelity Charitable®

  • Created to make it easy for people to support charitable organizations they care about.
  • Helped deliver $14.9billion in donor-recommended grants to charity in 2024.
  • Supported more than 433,000 unique charities around the world.
  • Since its inception, more than $100 billion has been given to public charities.

Technology careers at Fidelity

Imagine and create the next generation of financial products and tools.

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