Job Description:
Director, Observability Platform Engineering Technical Lead
The Role
We are seeking a highly experienced, hands-on Technical Lead and Build Owner to lead a dedicated team of software engineers responsible for delivering core platform capabilities within Fidelity’s Enterprise Observability Platform.
This is not an SRE role; instead, you will focus on building and evolving the observability platform that Site Reliability Engineering and development teams depend on.
In this role, you will define and drive the Observability Integrations roadmap, emphasizing scalable automation, security-by-design, and enterprise readiness across a complex hybrid–multi-cloud environment. You will lead the design, development, and support of enterprise-grade observability integrations with SaaS solutions such as Datadog, as well as open-source frameworks including OpenTelemetry (OTel) and Prometheus.
The Expertise and Skills You Bring
Technical Expertise
- Bachelor’s degree in a technology-related field (Computer Science, Engineering, etc.) or equivalent experience.
- Extensive hands-on engineering experience with Java, Go, and/or Python.
- Deep engineering experience with commercial and open-source observability platforms, including:
- Agent lifecycle management
- Agent release processes
- Platform governance
- FinOps best practices
- Experience designing, enabling, and managing observability capabilities across diverse technology stacks at enterprise scale.
- Strong understanding of observability patterns and practices, including:
- Distributed tracing
- Metrics and logs pipelines
- Synthetics
- Real User Monitoring (browser and mobile)
Leadership & Strategic Skills
- Demonstrated ability to coach, mentor, and lead engineering teams to build scalable, resilient platform solutions.
- Strategic, forward-thinking mindset with a strong ability to identify patterns, simplify architectures, and create long-term platform value.
- Ability to define platform roadmap that blends automation, usability, security, and cost efficiency.
Cloud, Security & Operational Knowledge
- Deep expertise in building and integrating security controls in public cloud environments.
- Strong understanding of modern IT service management practices and enterprise technology landscapes, including:
- Cloud delivery models: IaaS, PaaS, SaaS
- Automation frameworks
- Container platforms
- Auto-scaling and compute orchestration
- Networking, storage, and identity/access management
- Configuration, incident, problem, and asset management
- Logging, auditing, and compliance frameworks
Personal Attributes
- Passion for technology and for delivering platform solutions that solve real business problems using cloud‑native architectures.
- Ability to work across organizational boundaries and communicate effectively with technical and non-technical stakeholders.
- Experience with Agentic AI a plus
Certifications:
Category:
Information TechnologyMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles. Some roles may have unique onsite requirements. Please consult with your recruiter for the specific expectations for this position.
Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.
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Benefits that balance life and work
From our fully paid parent leave to our on-site health and wellness centers, our benefits support the belief that more balance you have, the better you can achieve your goals.
Company overview
Company overview
At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experience.
Reasonable accommodations
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation contact the HR Accommodation Team by sending an email to accommodations@fmr.com, or by calling 800-835-5099, prompt 2, option 3.
Equal opportunity employer
Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop, and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Hybrid work schedule
Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office.
Applicant screening
At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.