Job Description:
Note: Fidelity will not provide immigration sponsorship for this position
THE ROLE
Fidelity Investments is seeking a Director to join the Cyber Assurance and Support organization within Fidelity’s Workplace Customer Protection Center of Excellence. This role offers a unique opportunity to shape how Fidelity demonstrates trust, security, and responsible innovation including artificial intelligence to clients, and prospects across the Workplace business.
As a Director, you will be accountable for supporting complex client requests, assessment and audit engagements focused on Fidelity information technology, cybersecurity, and AI controls. Additionally, you will serve as a visible client facing leader and trusted internal advisor, helping Fidelity articulate its cybersecurity and AI posture to external clients while ensuring consistency, quality, and scalability of assurance activities. The Director also will serve as the AI subject lead for the Client Assurance function.
As a Director, you will:
Lead client-driven cybersecurity, technology, and AI assurance activities, overseeing complex audits, assessments, and due diligence requests on Fidelity processes and controls. Routinely coordinate with Fidelity clients on cyber/AI matters, to include Fortune 500 companies, large universities, healthcare institutions, leading technology companies, and other organizations.
Act as a senior point of contact for clients and prospects, clearly communicating Fidelity’s cybersecurity posture, customer protection controls, and approach to responsible AI use.
Oversee and guide responses to client security and AI inquiries, translating technical controls, governance, and risk management practices into clear, business-focused outcomes.
Strengthen client confidence and drive continuous improvement by leveraging independent audits and certifications (e.g., ISO 27001/27017/27701, SOC 2), and by identifying trends, gaps, and prioritized enhancements across cybersecurity and AI assurance activities.
THE EXPERTISE AND SKILLS YOU BRING
Bachelor’s degree in Computer Science, Cybersecurity, Information Systems, or a related technology field; or equivalent experience.
10+ years of experience in cybersecurity, technology risk management, or information security, with demonstrated experience with external cybersecurity audits & assessments.
Proven presentation, communication, and relationship management skills.
Demonstrated knowledge of Responsible AI, AI governance and AI security best practices.
Demonstrated ability to define, track, and report assurance and governance metrics, leveraging data visualization and reporting tools (e.g., Power BI or similar platforms) to
identify trends and risks, and provide clear, data-driven insights.
Ability to manage multiple high-priority engagements while maintaining quality, consistency, and stakeholder trust.
Relevant certifications are strongly preferred, such as CISSP, CISA, or similar.
THE TEAM
You will be a member of the Workplace Customer Protection Center of Excellence (CoE). The mission of the Customer Protection CoE is to protect the Workplace community of plan sponsors and participants using our retirement and benefits platforms.
As a member of the Customer Protection Center of Excellence, you would be joining a culture that is defined by how our team members work. We:
Are trusted, collaborative partners who are engaged and transparent
Are security subject matter experts and continuous learners that are passionate about protecting our customers
Take personal accountability for quality & timely delivery of our services
Demonstrate inclusion and empathy where everyone feels safe to be their authentic selves
Foster associates’ well-being by supporting work-life balance and guilt-free time off
COMPANY OVERVIEW
At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer.
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process. Please email us at accommodations@fmr.com or call 800-835-5099, prompt 2, option 2 if you would like to request an accommodation
Certifications:
Category:
Information TechnologyPlease be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.
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Benefits that balance life and work
From our fully paid parent leave to our on-site health and wellness centers, our benefits support the belief that more balance you have, the better you can achieve your goals.
Company overview
Company overview
At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experience.
Reasonable accommodations
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation contact the HR Accommodation Team by sending an email to accommodations@fmr.com, or by calling 800-835-5099, prompt 2, option 3.
Equal opportunity employer
Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop, and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Applicant screening
At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.