Kramden provides 90 days of free technical support on all devices sold through TAP or TEP programs, awarded at the completion of a computer basics class (in Durham or through our Community Technology programs), and at Surplus Sales. K-12 students will receive technical support through their graduation year from high school.

After the end of the 90-day free technical support period, Kramden will charge $40 to examine and a Kramden computer that is brought to us, and charge for needed parts.

Call our 919-293-1133 and ask for technical support. Often, you will have to leave a voicemail for a technician busy with another device or in our warehouse. It is best to leave your name, the K# that appears on a sticker at the bottom or back of the device, and what you perceive is the problem. If you stop by Kramden’s office with the device, our technician will create a tech support ticket and request to keep your device for a day or more.

No, Kramden technical support staff only work on Kramden devices.

No, Kramden technical support staff only work on Kramden devices.