Administrative Support Associate

North Carolina Central University

North Carolina Central University

Administration, Customer Service
Posted on Sunday, September 10, 2023

Administrative Support Associate

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.  To apply for the position, please click the Apply for this Job link/button.

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Posting Details

Position Information
Position/Classification Title Administrative Support Associate
Working Title Administrative Support Associate
Competency Level Journey
Position Number 100019
Salary Grade Equivalent N/A
FLSA Non-Exempt
Appointment Type Permanent - Full Time
FTE 1 = 40 hours/week, 12 months
If time limited, duration date
Career Banding Range (Employment Only) $31200 - $50656
Department Hiring Range $31200 - $38,295
EEO-1 Category Administrative Support Workers
SOC Code 43-9199 - Office and Administrative Support Workers, All Other
Position Overview
Primary Function of Organizational Unit
The primary purpose of the Department of Psychology is to provide undergraduate and graduate students rigorous training in the understanding of human behavior using scientific methods, and to provide students with the competencies, knowledge and skills sufficient to: (1) qualify for graduate/doctoral studies in psychology and the behavioral sciences; and (2) qualify for a range of human service positions that require the application of psychological or behavioral science methods and skills.
Primary Purpose of Position
The primary purpose of this position is to ensure the office is managed efficiently to provide quality service to students, faculty, staff, and the public. This position prepares memos, letters, and other documents using word processing and spreadsheet applications; answers phone calls, takes messages and directs calls to appropriate parties; maintains and updates personnel and other files; arranges meetings and manages schedule of chairperson; provides administrative support to student groups and other tasks as determined by the department chairperson. This position also maintains and manages budgets and other records, interprets policies, procedures, rules and regulations to ensure compliance with established guidelines for the department and university.
Required Knowledge, Skills, and Abilities
The successful candidate must possess: Knowledge of Banner Finance Systems or equivalency system; knowledge of office management techniques, database management, knowledge of purchasing and travel; knowledge of travel reimbursements; budget; knowledge of preparing correspondence; knowledge of office and record management; analytical and organizational skills with the ability to prioritize work and multitask within a busy office; ability to work independently and to take initiative and follow through until completion or resolution of assignments; ability to work well under pressure, to adhere to deadlines, and to be flexible; ability to exercise judgment and discretion in problem solving; excellent written, interpersonal, customer service and oral communication skills; excellent computer skills, i.e., proficient in Microsoft Office (Word and Excel) Applications.
Minimum Education/Experience
High School Diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.
Licenses or Certification required by Statute or Regulation
Equal Opportunity Employer
North Carolina Central University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran.
Work Hours Monday - Friday 8-5
Position required to work during periods of adverse weather or other emergencies No
Campus Security Authority Designated Position Yes
Key Responsibilities and Related Competencies
Required Competency Verbal Communication
Responds to questions/issues that deviate from standard operating procedures by determining and consulting appropriate resources such as policies, manuals or other staff. Responds to requests for program and procedural information. Contacts service recipients, vendors, or clients to provide or obtain information. Schedules and coordinates appointments, meetings and events.
Required Competency Written Communication
Composes written communication with guidance using standard formats. Composes correspondence involving program or operational procedures independently from general instructions or brief summaries.
Required Competency Work Coordination
Plans and facilitates the support activities of an office or work unit; coordinates with others to complete tasks. May serve as an office coordinator for a work unit.
Required Competency Problem Solving
Assesses and may resolve unprecedented problems that require research and review of policy and procedures. Applies judgment for problem resolutions based on delegated authority from supervisor.
Required Competency Program Knowledge
Understands programs and services to apply this knowledge in problem-solving and responding to most questions and inquiries. Uses program knowledge to interface with other offices and organizations.
Required Competency Office Technology
Selects, understands and
fully applies features of a variety of software
programs, machines or office equipment that will produce the desired results.
Required Competency Budgeting
Monitors and reconciles departmental or program budget and tracks travel and office expenditures.
Required Competency Information/Records Administration
Records, compiles and summarizes data using established format. Compiles and organizes information from different sources to develop reports and data.
Posting Detail Information
Posting Number SPA01200P
Open Date 04/10/2023
Close Date 09/24/2023
Special Instructions to Applicants

Applicant Documents

Required Documents
Optional Documents
  1. Resume/CV
  2. Cover Letter
  3. DD-214 (for Veterans Only)
  4. List of References

Supplemental Questions

Required fields are indicated with an asterisk (*).