North Carolina Central University (NCCU) Information Technology Services (ITS), in collaboration with the campus community, provides technological solutions and services for students, faculty, staff, and constituents in support of the NCCU mission and strategic plan. ITS provides planning and services for campus technology, including infrastructure, security, campus ERP systems, communications systems, website, training, consulting, and IT project management. The department maintains and supports applications and ancillaries that support instructional and research activities of faculty as well as student records, registration, housing, financial aid, admissions, purchasing, accounts payable and receivable, and human resources. ITS also maintains and supports business analysis and intelligence systems and participates in the collection and reporting of data to internal and external entities. In addition, ITS delivers strategic direction and academic support of classroom technology and video/collaboration tools by developing and implementing standards for the classroom of today and the future. Support for campus events through audio visual and video streaming technologies and on-line and distance education students through the development and delivery of effective, reliable, and intuitive student administrative software applications is also provided.

The IT Analyst/Programmer position provides beginning to intermediate technological system analysis and maintenance to existing and newly designed ERP (Banner) applications, interfaces, and ancillaries. Writes beginning to intermediate database queries. Provides tier 1 and tier 2 support and performs problem analysis and resolution to ensure continued availability of administrative systems by various university constituents. Participates in the application design, development, enhancement, and support for the implementation of new and/or modifications to existing ERP systems, interfaces, and ancillaries. Work with management/senior technical staff to ensure appropriate testing and data validation are performed before implementation in production. Collaborates and consults with other senior technical support staff as well as university constituents, other technical consultants, and vendors as needed, exhibiting courteous and professional behavior.

Demonstrates an understanding of tasks that are required in the job and takes ownership to complete those tasks. Takes the initiative to plan and organize daily activities and tasks. Works independently on tasks, develops own work schedule and monitors progress against defined parameters in collaboration with management. Understanding the theory behind applications systems analysis and programming and requires some guidance to develop applications. Uses general understanding of technical theory to coordinate and consult with technical staff. Demonstrates the ability to effectively use available tools in problem-solving and systems analysis. Resolves routing problems. Applies technical understanding for the resolution of problems of simple to medium complexity on assigned software/systems.

Associate’s Degree in Computer Programming; or Bachelor’s Degree with nine credit hours in programming; or equivalent combination of training and experience.
All degrees must be received from appropriately accredited institutions.

N/A

North Carolina Central University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran.

Participate in the implementation, support, and maintenance of currently assigned systems. Assists with installations, configurations, and administration of assigned systems; applies upgrades and releases to ensure systems remain up-to-date. Collaboration with management, clients, peers, and vendors to ensure systems function as expected and at the highest availability.

Provide beginning to intermediate technological support for the campus ERP system and ancillaries. Provide tier 1 and tier 2 support of problem analysis and resolution, working with help desk staff, peers, third-party vendors, and others as needed to ensure that problems are resolved quickly and documented. Implements security requests.

Assist with the planning for the installation of new systems and application of system upgrades to ensure minimal impact on clients and system availability. Provide clients with information about the installations and upgrades, receiving client input to ensure systems function as designed. Prioritizes work based on client need, other projects, tasks, and resource availability. Keeps management abreast of activities and issues, recommending solutions and technologies that will improve processes and efficiency, automating where possible to prevent manual intervention and meet strategic goals of the department.

Other duties as assigned.