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Residential Life Coordinator

North Carolina Central University

North Carolina Central University

Posted on Thursday, June 20, 2024

Residential Life Coordinator

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Posting Details

Position Information
Working Title Residential Life Coordinator
Position Number 717214
Appointment Type
Tenure Track No
FTE 1 = 40 hours/week, 12 months
If time limited, duration date
Position Overview
Primary Function of Organizational Unit
Residential Life works to create an inclusive on-campus housing environment that promotes learning, citizenship, involvement, and leadership. The Residential Life program is built on a student learning philosophy that values inclusiveness, discovery, benchmarking, community, communication, and celebration.
Primary Purpose of Position
The Area Coordinator (AC) is a full-time, master’s level professional staff member. The AC assists in the development and administration of a residential program that houses approximately 3,000+ students. Compensation includes a competitive salary and state benefits package, as well as a furnished on-campus apartment, and access to professional development opportunities when available. The AC is primarily responsible for fostering student development and leadership in their assigned area.

The AC reports to the Associate Director and may represent the Department on various committees and task forces. The AC is expected to maintain a flexible schedule, including some evenings, weekends, and holidays. Contingent upon annual renewal of the position contract, the Area Coordinator for Training and Development is typically a 3-year, entry level position. The Area Coordinator for recruitment and selection provide departmental leadership for the recruitment and selection of Resident Advisor and Graduate Hall Coordinators.

GENERAL OVERVIEW:

Facility Management:
The Area Coordinator is responsible for ensuring the issues in their respective halls are reported and address by the proper team. Specific responsibilities include:
  • Manage the day-to-day operations of a residential community consisting of approximately 900-1000 students
  • Develop a safe, secure, comfortable environment conducive to academic excellence and student development and personal growth
  • Conduct frequent building walkthroughs and make recommendations on facility issues
  • Maintain open communication with hall support staff (Housekeeping, Facilities, etc.)
  • Assist in emergency situations as needed
Supervision:
The Area Coordinator is responsible for providing leadership, supervision, and development for the Resident Advisor, Desk Attendants, and Graduate Hall Coordinators in their respective area. Specific responsibilities include:
  • Directly supervise, train, and evaluate 2 Graduate Hall Coordinators, 1 Head Resident Advisors, 19-25 Resident Advisors, and Desk Attendants
  • Coordinate weekly staff meetings and biweekly 1:1 meetings with student staff members
  • Provide formal and informal feedback pertaining to performance
  • Provide RA staff and student leaders with professional development opportunities
  • Monitor and maintain in hall duty schedule
Community Development:
The Area Coordinator is responsible for creating and inclusive, positive, safe, and healthy living environment that promotes an academic, personal, and professional growth. Specific responsibilities include:
  • Oversee and monitor the implementation of Departmental programming model for respective buildings
  • Coordinate occupancy management, room change, roommate conflict, and roommate agreement reports as necessary
  • Develop academic and holistic programs that foster a positive community focused on personal understanding of self and appreciation for others
  • Provide guidance in the development of programming, bulletin boards, and other community development practices that have a positive impact within the community
  • Assess and evaluate programmatic outcomes
  • Attend building and area wide programs
  • Maintain a high level of visibility amongst staff and residents by developing and maintaining office hours that meet the needs of student and administrative needs
  • Provide programs and other proactive educational interventions to minimize behavioral issues
  • Develop positive social traditions for students living in assigned area
  • Provide educational programming and initiatives for students pertaining to the policies, procedures, and individual responsibilities of living in a community
  • Develop weekend programmatic initiatives that align with the University’s strategic plan and departmental goals
  • Clearly communicate and enforce departmental and university policies to staff and students

Administrative:
The Area Coordinator is responsible for ensuring proper implementation of documented in their assigned area. Specific responsibilities include:
  • Distribute information to students and staff members in a timely manner
  • Conduct monthly Health & Safety inspections
  • Develop and maintain reports and records as requested and required
  • Assist in the implementation of fire drills
  • Conduct assessments in accordance with ACUHO-I and university standards.
  • Chair departmental committee(s)
  • Attend all department and divisional meetings
  • Maintain a minimum of 20 office hours per week
  • Oversee and manage building budgets in assigned area
  • Other duties as assigned.
Student Crisis & Incident Management:
The Area Coordinator is responsible the management and referral of minor and critical incidents that occur in their respective areas. Specific responsibilities include:
  • Provide leadership during crises in the residence hall and in the greater campus community
  • Provide referrals for students and staff to appropriate offices and campus departments
  • Respond to emergency situations in accordance with university policies and protocols
  • Coordinate and consult with supervisor regarding high level conduct cases or ongoing situations of concern
  • Ensure staff members are appropriately confronting and documenting behavioral issues and concerns
  • Review all incident and police reports and keep an open line of communication pertaining to incidents in your area with your assigned direct supervisor
  • Participate in a rotating weekly on-call system providing emergency assistance to staff and residents
  • Utilize institutional and departmental resources regarding crisis and emergencies
  • Assist campus partners such as University Police, Fire Department, Student Health and Wellness Center, etc. in situations of emergency
  • Provide consistent follow up to students and staff that are involved in crisis situations.
Student Staff Recruitment and Selection:
The Area Coordinator is responsible for the development and implementation of the on-going departmental process used to recruit and select student staff members, including Resident Advisors, Desk Attendants, and Graduate Hall Coordinators. Specific responsibilities include:
  • Work with a committee to develop and implement a comprehensive and dynamic student staff selection processes
  • Develop and assess departmental recruit and selection plan for Resident Advisor, Desk Assistants and Graduate Assistants
  • Work in collaboration with the Area Coordinator for Assessment to develop and comprehensive assessment for students that participate in recruitment and selection.
  • Maintain proper candidate and employment files for staff review.
  • Manage the Resident Advisor room assignments and all associated employment records/files.
  • Ensuring compliance with all Federal, State and University policies regarding student employment for all Resident Advisors, Desk Attendants, and Graduate Hall Coordinators.
  • Advise cohort of Resident Advisors to the staff Resident Assistant Conference.
Compensation:
  • The Area Coordinator is a live-on position
  • The Area Coordinator receives departmental support for professional involvement and travel
  • The Area Coordinator position if a full-time administrative EHRA Position.
  • The Area Coordinator position has a maximum term of 5 years, but may be extended based on performance
Required Knowledge, Skills, and Abilities
Abilities: Ability to pay close attention to detail; Ability to meet deadlines; Ability to prioritize tasks and projects; Ability to remain calm during difficult situations; Ability to maintain confidentiality; Ability to maintain good professionalism and ethical behavior; Ability to work both independently and as part of a team; Ability to take direction; Ability to navigate the campus and access various residential facilities

Skills: Exceptional written and verbal communication skills; Strong interpersonal and organizational skills; Strong public speaking skills; Demonstration of strong customer service skills

Technology Skills: Proficiency with Microsoft Word, Microsoft Excel, Qualtrics, PowerPoint, Google E-Mail and Google Docs, THD and Banner. Sound knowledge in student development theory and best practices in student affairs and higher education. Perform duties of the position with or without accommodation
Minimum Education/Experience
Minimum Qualifications:
  • Bachelor’s degree or equivalent plus 4-5 years’ related experience.
Preferred Qualifications:
  • Master’s Degree in Higher Education Administration, Student Affairs, Counseling, or a related field.
  • Minimum of 1-year post-master’s live-in residence life experience
  • Experience supervising student staff
  • Experience with recruitment and selection of student staff members
  • Experience serving on an on-call duty rotation
  • Experience with crisis and emergency management
  • Strong proficiency in Microsoft Office and RMS-Mercury
  • Strong verbal and written communication skills
  • Strong problem solving, management, and supervisory skills
Licenses or Certification required by Statute or Regulation
N/A
Equal Opportunity Employer
North Carolina Central University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran.
Primary Responsibilities and Duties
Function Administrative
Describe the specific tasks and responsibilities related to the function.
Facility Management:


The Area Coordinator is responsible for ensuring the issues in their respective halls are reported and address by the proper team. Specific responsibilities include:

  • Manage the day-to-day operations of a residential community consisting of approximately 900-1000 students
  • Develop a safe, secure, comfortable environment conducive to academic excellence and student development and personal growth
  • Conduct frequent building walkthroughs and make recommendations on facility issues
  • Maintain open communication with hall support staff (Housekeeping, Facilities, etc.)
  • Assist in emergency situations as needed
Function Administrative
Describe the specific tasks and responsibilities related to the function.
Supervision:
The Area Coordinator is responsible for providing leadership, supervision, and development for the Resident Advisor, Desk Attendants, and Graduate Hall Coordinators in their respective area. Specific responsibilities include:

  • Directly supervise, train, and evaluate 2 Graduate Hall Coordinators, 1 Head Resident Advisors, 19-25 Resident Advisors, and Desk Attendants
  • Coordinate weekly staff meetings and biweekly 1:1 meetings with student staff members
  • Provide formal and informal feedback pertaining to performance
  • Provide RA staff and student leaders with professional development opportunities
  • Monitor and maintain in hall duty schedule
Function Administrative
Describe the specific tasks and responsibilities related to the function.
Community Development:
The Area Coordinator is responsible for creating and inclusive, positive, safe, and healthy living environment that promotes an academic, personal, and professional growth. Specific responsibilities include:
  • Oversee and monitor the implementation of Departmental programming model for respective buildings
  • Coordinate occupancy management, room change, roommate conflict, and roommate agreement reports as necessary
  • Develop academic and holistic programs that foster a positive community focused on personal understanding of self and appreciation for others
  • Provide guidance in the development of programming, bulletin boards, and other community development practices that have a positive impact within the community
  • Assess and evaluate programmatic outcomes
  • Attend building and area wide programs
  • Maintain a high level of visibility amongst staff and residents by developing and maintaining office hours that meet the needs of student and administrative needs
  • Provide programs and other proactive educational interventions to minimize behavioral issues
  • Develop positive social traditions for students living in assigned area
  • Provide educational programming and initiatives for students pertaining to the policies, procedures, and individual responsibilities of living in a community
  • Develop weekend programmatic initiatives that align with the University’s strategic plan and departmental goals
  • Clearly communicate and enforce departmental and university policies to staff and students
Function Administrative
Describe the specific tasks and responsibilities related to the function.
The Area Coordinator is responsible for ensuring proper implementation of documented in their assigned area. Specific responsibilities include:

  • Distribute information to students and staff members in a timely manner
  • Conduct monthly Health & Safety inspections
  • Develop and maintain reports and records as requested and required
  • Assist in the implementation of fire drills
  • Conduct assessments in accordance with ACUHO-I and university standards.
  • Chair departmental committee(s)
  • Attend all department and divisional meetings
  • Maintain a minimum of 20 office hours per week
  • Oversee and manage building budgets in assigned area
  • Other duties as assigned.
Function Administrative
Describe the specific tasks and responsibilities related to the function.
Student Crisis & Incident Management

The Area Coordinator is responsible the management and referral of minor and critical incidents that occur in their respective areas. Specific responsibilities include:
  • Provide leadership during crises in the residence hall and in the greater campus community
  • Provide referrals for students and staff to appropriate offices and campus departments
  • Respond to emergency situations in accordance with university policies and protocols
  • Coordinate and consult with supervisor regarding high level conduct cases or ongoing situations of concern
  • Ensure staff members are appropriately confronting and documenting behavioral issues and concerns
  • Review all incident and police reports and keep an open line of communication pertaining to incidents in your area with your assigned direct supervisor
  • Participate in a rotating weekly on-call system providing emergency assistance to staff and residents
  • Utilize institutional and departmental resources regarding crisis and emergencies
  • Assist campus partners such as University Police, Fire Department, Student Health and Wellness Center, etc. in situations of emergency
  • Provide consistent follow up to students and staff that are involved in crisis situations.
Function Administrative
Describe the specific tasks and responsibilities related to the function.
Student Staff Recruitment and Selection


The Area Coordinator is responsible for the development and implementation of the on-going departmental process used to recruit and select student staff members, including Resident Advisors, Desk Attendants, and Graduate Hall Coordinators. Specific responsibilities include:

  • Work with a committee to develop and implement a comprehensive and dynamic student staff selection processes
  • Develop and assess departmental recruit and selection plan for Resident Advisor, Desk Assistants and Graduate Assistants
  • Work in collaboration with the Area Coordinator for Assessment to develop and comprehensive assessment for students that participate in recruitment and selection.
  • Maintain proper candidate and employment files for staff review.
  • Manage the Resident Advisor room assignments and all associated employment records/files.
  • Ensuring compliance with all Federal, State and University policies regarding student employment for all Resident Advisors, Desk Attendants, and Graduate Hall Coordinators.
  • Advise cohort of Resident Advisors to the staff Resident Assistant Conference.
Posting Detail Information
Posting Number EPA03154P
Open Date 04/15/2024
Date desired for closing or initial review
Close Date
Open Until Filled Yes
Date Position Available
Special Instructions to Applicants

Applicant Documents

Required Documents
  1. Resume/CV
  2. Cover Letter
  3. Unofficial Transcripts (official required from selected candidate)
  4. List of References
Optional Documents
  1. DD-214 (Veterans Only)
  2. NGB23A or NGB22/DD256 (National Guard Only)

Supplemental Questions

Required fields are indicated with an asterisk (*).