Student Services Specialist
North Carolina Central University
Sales & Business Development, Education
Posted on Tuesday, August 27, 2024
Student Services Specialist
Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply for this Job link/button.
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Posting Details
Position Information
| Position/Classification Title | Student Services Specialist |
|---|---|
| Working Title | Student Services Specialist |
| Competency Level | Contributing |
| Position Number | 100519 |
| Salary Grade Equivalent | |
| FLSA | Non-Exempt |
| Appointment Type | Permanent - Full Time |
| FTE | 1 = 40 hours/week, 12 months |
| If time limited, duration date | |
| Department Hiring Range | $31200 - $42,120 |
| EEO-1 Category | Professionals |
| SOC Code | 13-2072 - Loan Officers |
Position Overview
| Primary Function of Organizational Unit | The purpose of this organizational unit is to administer all of the student financial assistance, and to coordinate all of the Title IV student assistance programs, in which the institution participates, with the institutions’ other federal and non-federal programs of student financial assistance. Our population exceeds 7,500 students with over 90% receiving financial assistance through our office. This unit is responsible for the accountability of approximately $50 million in student assistance. |
|---|---|
| Primary Purpose of Position | The primary purpose of this position is to counsel students, parents and the public concerning the entire range of financial aid programs. The responsibilities of this position include determining student eligibility, advising students and parents of specific financial aid opportunities and responding to correspondence. The candidate will be expected to understand and apply federal, state and university policies and procedures and must also possess a general knowledge of the Student BANNER system. |
| Required Knowledge, Skills, and Abilities | The successful candidate must possess a thorough knowledge of Federal financial aid regulations and programs, the need analysis process, financial aid packaging in an automated environment and the US Department of Education Title IV Delivery System; knowledge of automated financial aid database system and Electronic Data Exchange; knowledge of Microsoft Office (Word, Excel, PowerPoint, and Access) Applications; ability to work independently with little or no supervision; to take initiative to see projects and assignments through to completion; to learn, interpret and analyze information to make necessary decisions; to exercise judgment and discretion in problem solving; to plan, prioritize and organize workflow; ability to work flexible schedules; excellent analytical and organizational skills along with written and oral communication skills, excellent interpersonal skills to interact effectively and diplomatically with a wide range of individuals in a high pressure environment |
| Minimum Education/Experience | Master’s degree; or an equivalent combination of a Bachelor’s degree and experience. All degrees must be received from appropriately accredited institutions. |
| Licenses or Certification required by Statute or Regulation | N/A |
| Equal Opportunity Employer | North Carolina Central University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran. |
| Work Hours | 8am - 5pm |
| Position required to work during periods of adverse weather or other emergencies | No |
| Campus Security Authority Designated Position | No |
Key Responsibilities and Related Competencies
| Required Competency | Managing Work and Performance |
|---|---|
| Duties | Employee must review and verify student disbursement and origination reports to ensure RPAAWARD and RPALORD match. Aid must be cancelled or decreased within three business days after report is distributed for student with less than half time class loads or zero hours. Clear all CFLags, Loan Aggs with five days after receiving report of assigned alphabet. |
| Required Competency | Decision Making |
|---|---|
| Duties | Employee must meet 100% accuracy. Do Not create and Over Award or Over the Cost when keying aid to a student’s record. Employee must operate within the given parameters of authority in giving information and making obligations. Employee must clear all over awards, over need and over Cost of attendance daily and notify the student via phone, mail or email when generating a bill for the same. |
| Required Competency | Coordination - Operations |
|---|---|
| Duties | Employee must answer all phone calls by third ring and cause no caller/visitor complaints. Student must respond to all emails from the SSA Departmental email account on their assigned day. Employee must respond to Eagle Service Center inquiries on assigned day. |
| Required Competency | Program Management |
|---|---|
| Duties | Employee must be able to gain access and be able to effectively interpret the data in the following programs/systems: FAA, COD, NSLDS, Selective Service, BANNER, BDMS, FINESSE and NextGen to review students awards for accuracy, adjustments and overages. |
| Required Competency | Client/Customer Service |
|---|---|
| Duties | Employee must make every effort to assist students with financial need. Employee must commit to the highest level of ethical behavior and refrain from conflict of interest or the perception thereof. Employee must maintain the highest level of professionalism, reflecting a commitment to the mission and goals of NCCU. |
| Required Competency | Information/Records Administration |
|---|---|
| Duties | Review and process weekly electronic forms from students including but not limited to: Loan Increases, Loan Adjustments, citizenship, selective service, etc. Ensure electronic and paper documents are reviewed, scanned and indexed daily as well as filed within 7 days. Employee must audit assigned alphabets from focus report prior to the end of each semester. |
Posting Detail Information
| Posting Number | SPA01317P |
|---|---|
| Open Date | 02/26/2024 |
| Close Date | 09/13/2024 |
| Special Instructions to Applicants |
Applicant Documents
Required Documents
- Resume/CV
- Cover Letter
- List of References
- Unofficial Transcripts (official required from selected candidate)
Supplemental Questions
Required fields are indicated with an asterisk (*).
- Explain your working knowledge of Federal Financial Aid regulations and programs.
(Open Ended Question)
- What is your working knowledge of Banner or equivalent system?
(Open Ended Question)
- Explain your working knowledge of time management and organization in a high pressure environment.
(Open Ended Question)