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Administrative Support Associate

North Carolina Central University

North Carolina Central University

Administration, Customer Service
Posted on Sep 7, 2024

Administrative Support Associate

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply for this Job link/button.

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Upon the closing date, applications are “Under Review” and will be screened by Employment Office for the most qualified applicants. If you are selected for an interview you will be contacted.

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Posting Details

Position Information
Position/Classification Title Administrative Support Associate
Working Title Administrative Support Associate
Competency Level Journey
Position Number 203016
Salary Grade Equivalent 59
FLSA Non-Exempt
Appointment Type Permanent - Full Time
FTE 1 = 40 hours/week, 12 months
If time limited, duration date
Department Hiring Range $33,540 - $35,000
EEO-1 Category Administrative Support Workers
SOC Code 43-6014 - Secretaries and Administrative Assistants, Except Legal, Medical, and Executive
Position Overview
Primary Function of Organizational Unit
The Division of Student Affairs fosters student growth and development. The Division of Student Affairs aids, directs, and informs students about services and programs that will expand students’ educational experiences and prepare them for diverse lives in local and global communities. The Division of Student Affairs is responsible for many of the outside-the-classroom/off-campus aspects of student life at NCCU, including Campus Recreation and Wellness, Career and Professional Development Center, Dean of Students, Diversity and Inclusion, Marketing and Communications, McNair Scholars, Men’s Achievement Center, New Student and Family Programs, Residential Life, Student Advocacy, Student Accessibility Services, Student Conduct and Community Standards, Student Counseling, Student Engagement and Leadership, Student Health Services, Transportation and Parking Services, TRIO Student Accessibility, TRIO Upper Bound and the Women’s Center.
Primary Purpose of Position
The primary purpose of this position is to provide high-level administrative support to the Student Accessibility Services.
Required Knowledge, Skills, and Abilities
The successful candidate must possess a working knowledge of front desk operation, office management, record management, greeting students, parents, faculty, staff and visitors, receiving phone calls from internal and external clients; knowledge of Microsoft Office Suite (Microsoft Word and Excel) Applications; ability to work independently with little or no supervision; to take initiative to see projects and assignments through to completion; to learn, interpret and analyze information to make necessary decisions; to exercise judgment and discretion in problem solving; to plan, prioritize and organize workflow and the ability to work flexible schedules. This position requires excellent analytical and organizational skills along with written and oral communication skills, and interpersonal skills to interact effectively and diplomatically with a wide range of individuals in a high pressure environment.
Minimum Education/Experience
High School Diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.
Licenses or Certification required by Statute or Regulation
N/A
Equal Opportunity Employer
North Carolina Central University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran.
Work Hours Monday - Friday 8-5
Position required to work during periods of adverse weather or other emergencies No
Campus Security Authority Designated Position No
Key Responsibilities and Related Competencies
Required Competency Communication Skills
Duties
This individual must be able to communicate with both internal and external entities in order to provide excellent customer service.
Required Competency Client/Customer Service
Duties
Providing excellent customer service as this position is the first contact for all parties seeking use of the Student Union facility and service from the Student Engagement and Leadership Staff.
Required Competency Knowledge
Duties
This position calls for one to have working knowledge of the University environment and specific programming within the department. The successful candidate will be able to translate this knowledge into strong decision making.
Required Competency Leadership
Duties
This position calls for the modeling of leadership skills as it is housed in a department with a primary focus on leadership development.
Required Competency Other Duties as Assigned
Duties
Other duties as assigned
Posting Detail Information
Posting Number SPA01344P
Open Date 09/06/2024
Close Date 09/22/2024
Special Instructions to Applicants

Applicant Documents

Required Documents
  1. Resume/CV
  2. List of References
Optional Documents
  1. DD-214 (Veterans Only)
  2. NGB23A or NGB22/DD256 (National Guard Only)

Supplemental Questions

Required fields are indicated with an asterisk (*).