University Switchboard Operator
North Carolina Central University
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University Switchboard Operator
Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply for this Job link/button.
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Due to the volume of applications received for vacancies at NCCU, we are unable to provide information regarding the status of your application over the telephone. It is not necessary to contact us to check the status of your application. Please log into the NCCU Applicant portal to find the status of your application. Questions about Faculty postings should be directed to the ARMO Office by email to: Academic_Resource_Management_Office@nccu.edu.
Upon the closing date, applications are “Under Review” and will be screened by Employment Office for the most qualified applicants. If you are selected for an interview you will be contacted.
SHRA postings require a completed application, resumes will not be accepted in lieu of a completed application.
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Please see Special Instructions for more details.
You must complete and submit an electronic application for employment to be considered. Resumes will not be accepted in lieu of completing an electronic application.
Applicants seeking Veteran’s Preference must attach a DD 214 form or those seeking National Guard Preference must attach as NG23A form. Certificate of Release or Discharge from Active Duty with your application during the process of applying to the job posting.
Final candidates are subject to criminal and sex offender background checks.
North Carolina Central University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
Employee Benefits available to NCCU permanent employees include the following and more:
Applicants seeking Veteran’s Preference must attach a DD 214 form or those seeking National Guard Preference must attach as NG23A form. Certificate of Release or Discharge from Active Duty with your application during the process of applying to the job posting.
Final candidates are subject to criminal and sex offender background checks.
North Carolina Central University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
Employee Benefits available to NCCU permanent employees include the following and more:
- Accrued Vacation and Sick Leave
- Community Service Leave
- NC State – Health Benefits
- NCFlex – Vision, Dental, Flexible Spending Account, Life Insurance and more
- 11-12 Paid Holidays
- Teachers and State Employees Retirement System (TSERS)
- Optional Supplemental Plans – 401k, 403b, 457b and 457
- Employee Assistance Program (EAP)
- Campus Recreation Center Discount
- University Bookstore Discount and more.
Posting Details
Position Information
| Position/Classification Title | Administrative Support Associate |
|---|---|
| Working Title | University Switchboard Operator |
| Competency Level | Journey |
| Position Number | 102092 |
| Salary Grade Equivalent | |
| FLSA | Non-Exempt |
| Appointment Type | Permanent - Full Time |
| FTE | 1 = 40 hours/week, 12 months |
| If time limited, duration date | |
| Department Hiring Range | $33,540 - $38,669 |
| EEO-1 Category | Administrative Support Workers |
| SOC Code | 43-2011 - Switchboard Operators, Including Answering Service |
Position Overview
| Primary Function of Organizational Unit | The primary purpose of the organizational unit is to provide police and security, environmental health and safety, and emergency management services for North Carolina Central University. This unit reports directly to the Asst. Director of Public Safety |
|---|---|
| Primary Purpose of Position | The operators process incoming calls from the general public and others by forwarding the calls to staff, faculty and departments, or by providing the caller with the requested direct number. The University Campus Switchboard serves as the first level of support for customers of the university telephone system and for other informational services. The goal of the university telecommunications switchboard operators is to direct callers to the needed destination with the fewest connections along the way. The operators provide current information on faculty, staff, and student (SGA, student organizations, etc.) telephone numbers. They receive an average of 3000+ calls each month. Operators answer a variety of inquiries from local, state, national, and international callers. The University telephone switchboard operators serve as the front line of service for the university in answering calls that are initiated through the main university phone line (919-530-6100). The operators provide a personal, friendly and customer-centric response to calls that come in to nearly every division and unit throughout the university. They are also responsible for answering general questions that are posed regarding events or activities on the university’s campus and transferring all calls to the appropriate point person or department. |
| Required Knowledge, Skills, and Abilities | The successful candidate must possess a working knowledge of the operating a switchboard consoles by answering, transferring, and directing incoming local and long-distance calls and referring questions to the proper office or person in a courteous and professional manner; ability to provide friendly and efficient frontline customer service to external and internal customers; ability to communicate clearly; ability to sit for 8 hour; ability to work independently with little or no supervision. |
| Minimum Education/Experience | High School Diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work. |
| Licenses or Certification required by Statute or Regulation | N/A |
| Equal Opportunity Employer | North Carolina Central University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran. |
| Work Hours | Monday - Friday 8-5 |
| Position required to work during periods of adverse weather or other emergencies | No |
| Campus Security Authority Designated Position | Yes |
Key Responsibilities and Related Competencies
| Required Competency | Administration |
|---|---|
| Duties | Provides an essential service to the University community and its various constituencies by operating the University’s switchboard consoles by answering, transferring, and directing incoming local and long-distance calls and referring questions to the proper office or person in a courteous and professional manner. |
| Required Competency | Attention to Detail |
|---|---|
| Duties | Provide friendly and efficient frontline customer service to external and internal customers by screening and directing requests to the appropriate person/departments, answering general questions, |
| Required Competency | Communication-Oral |
|---|---|
| Duties | The University Operator has daily contact with students, faculty, staff, and the public, requiring the use of clear verbal communication skills. Ability to communicate clearly. Exceptional listening skills, good voice quality, good diction/grammar. Ability to sit for 8 hours. Must be able to complete multitasking while on the phone. Should derive satisfaction from being proactive in assisting others and assisting getting callers to the right extension. |
Posting Detail Information
| Posting Number | SPA01379P |
|---|---|
| Open Date | 09/30/2024 |
| Close Date | 10/07/2024 |
| Special Instructions to Applicants | You must complete and submit an electronic application for employment to be considered. Resumes will not be accepted in lieu of completing an electronic application. Applicants seeking Veteran’s Preference must attach a DD 214 form or those seeking National Guard Preference must attach as NG23A form. Certificate of Release or Discharge from Active Duty with your application during the process of applying to the job posting. Final candidates are subject to criminal and sex offender background checks. North Carolina Central University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. Employee Benefits available to NCCU permanent employees include the following and more:
|
Applicant Documents
Required Documents
- Resume/CV
- List of References
- Cover Letter
- Teaching Philosophy
- DD-214 (Veterans Only)
Supplemental Questions
Required fields are indicated with an asterisk (*).
- * Please provide your definition of exceptional customer service.
(Open Ended Question)
This job is no longer accepting applications
See open jobs at North Carolina Central University.See open jobs similar to "University Switchboard Operator" Leadership Triangle.