Technology Support Analyst
North Carolina Central University
IT, Customer Service
Posted on Dec 20, 2024
Technology Support Analyst
Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply for this Job link/button.
If you would like to bookmark this position for later review, click on the Bookmark link. If you would like to print a copy of this position for your records, click on the Print Preview link.
Due to the volume of applications received for vacancies at NCCU, we are unable to provide information regarding the status of your application over the telephone. It is not necessary to contact us to check the status of your application. Please log into the NCCU Applicant portal to find the status of your application. Questions about Faculty postings should be directed to the ARMO Office by email to: Academic_Resource_Management_Office@nccu.edu.
Upon the closing date, applications are “Under Review” and will be screened by Employment Office for the most qualified applicants. If you are selected for an interview you will be contacted.
SHRA postings require a completed application, resumes will not be accepted in lieu of a completed application.
Bookmark this Posting Print Preview | Apply for this Job
Please see Special Instructions for more details.
You must complete and submit an electronic application for employment to be considered. Resumes will not be accepted in lieu of completing an electronic application.
Applicants seeking Veteran’s Preference must attach a DD 214 form or those seeking National Guard Preference must attach as NG23A form. Certificate of Release or Discharge from Active Duty with your application during the process of applying to the job posting.
Final candidates are subject to criminal and sex offender background checks.
North Carolina Central University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
Employee Benefits available to NCCU permanent employees include the following and more:
Applicants seeking Veteran’s Preference must attach a DD 214 form or those seeking National Guard Preference must attach as NG23A form. Certificate of Release or Discharge from Active Duty with your application during the process of applying to the job posting.
Final candidates are subject to criminal and sex offender background checks.
North Carolina Central University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
Employee Benefits available to NCCU permanent employees include the following and more:
- Accrued Vacation and Sick Leave
- Community Service Leave
- NC State – Health Benefits
- NCFlex – Vision, Dental, Flexible Spending Account, Life Insurance and more
- 11-12 Paid Holidays
- Teachers and State Employees Retirement System (TSERS)
- Optional Supplemental Plans – 401k, 403b, 457b and 457
- Employee Assistance Program (EAP)
- Campus Recreation Center Discount
- University Bookstore Discount and more.
Posting Details
Position Information
| Working Title | Technology Support Analyst |
|---|---|
| Position Number | 701977 |
| Appointment Type | Permanent - Full Time |
| Tenure Track | No |
| FTE | 1 = 40 hours/week, 12 months |
| If time limited, duration date |
Position Overview
| Be an Eagle - Where Purpose Takes Flight! | Are you ready to make an impact? At North Carolina Central University (NCCU), we are more than an institution—we are a community rooted in a legacy of excellence and transformation. A historically Black university located in Durham, North Carolina, also known as ‘The City of Medicine,’ NCCU has been a cornerstone of education since 1910, fostering innovation and progress. Join our team and enjoy a comprehensive benefits package and exclusive perks designed to support your work-life balance. At NCCU, your professional growth will be nurtured, and your contributions will help shape the future for our students and the community we serve. Become part of a legacy that drives change and achievement. An opportunity awaits you at NCCU, where your purpose can take flight. Visit NCCU.edu. |
|---|---|
| Primary Function of Organizational Unit | North Carolina Central University’s Information Technology Services (ITS) provides information technology services to schools and departments, administrators, staff, students and the growing population of on-line and distance education students. The objectives of ITS are to improve the operational effectiveness and efficiency of the administrators, faculty and staff at NCCU through the use of technology; enhance the teaching, learning and research process through the use of technology; and to provide adequate support of the technology that is deployed. The Classroom Support division of Computer, Classroom, and Event Support provides technology support to faculty and staff, including classroom technology equipment break/fix, configuration, design, implementation, training, and general oversight. |
| Primary Purpose of Position | This position serves as IT Analyst/Programmer I for the computer support division of CCES. The position provides advanced one-on-one support and troubleshooting for faculty and staff technology. Perform basic computer break/fix in departmental computer labs across campus. This includes advanced hardware and software support on campus-licensed standard equipment, and coordination of any imaging process. This position serves as the main support for computer labs and learning spaces on campus, as well as backup for classroom support. |
| Required Knowledge, Skills, and Abilities | Knowledgeable in standard software packages (i.e. Microsoft Office) that are present on campus, in addition to specialized software and hardware, and ability to troubleshoot these packages. Ability to manage campus computer systems through use of the management system (SCCM and JAMF). Basic Apple/Mac troubleshooting skills. Several years’ experience in computer technologies and their specifics as they relate to the modern higher education experience. Associate’s degree and/or at least 2 years technical training in Information Technology or a related field; or 2 years’ experience in the operation and maintenance of a variety of office and classroom technology equipment. Must have a strong technical background and also have the ability to effectively communicate technical information to a potentially non-technical audience. |
| Minimum Education/Experience | • Entry-level with Masters; • Bachelors and 0-2 yrs experience |
| Licenses or Certification required by Statute or Regulation | N/A |
| Equal Opportunity Employer | North Carolina Central University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran. |
Primary Responsibilities and Duties
| Function | Planning and Organizing |
|---|---|
| Describe the specific tasks and responsibilities related to the function. | The ability to take ownership of tasks, to work independently, the ability to organize and follow technical procedures; knowledge of systems and equipment (including SCCM and JAMF management consoles), with an ability to work on both Windows and Apple hardware and software; ability to resolve routine and non-routine problems, customer service skills. Knowledge of Macs, PC, equipment/software and ticketing software applications. Ability to document and maintain accurate records and create documentation as requested. |
| Function | Technical Knowledge |
|---|---|
| Describe the specific tasks and responsibilities related to the function. | Perform desk side service of customers, including and up to, troubleshooting, testing/diagnostics, computer imaging and setup, and upgrades, as well as preventative maintenance of equipment. Technician may also use remote support, using deployment console to remotely assist customers, including trouble shooting, upgrades and installations |
| Function | Technical Support |
|---|---|
| Describe the specific tasks and responsibilities related to the function. | Install, test and maintain hardware and software. Ensure that equipment is operational; Perform Mac, PC and other technology hardware and software diagnostics, troubleshooting and problem resolution. |
| Function | Communication |
|---|---|
| Describe the specific tasks and responsibilities related to the function. | Provide ITS support during special events, such as orientation, registration, graduation, etc. Provide documentation of activities. Provide documentation to knowledge base of processes |
| Function | Other Duties as Assigned |
|---|---|
| Describe the specific tasks and responsibilities related to the function. | Other duties as Assigned. |
Posting Detail Information
| Posting Number | EPA03301P |
|---|---|
| Open Date | 12/19/2024 |
| Date desired for closing or initial review | |
| Close Date | 01/02/2025 |
| Open Until Filled | No |
| Date Position Available | |
| Special Instructions to Applicants | You must complete and submit an electronic application for employment to be considered. Resumes will not be accepted in lieu of completing an electronic application. Applicants seeking Veteran’s Preference must attach a DD 214 form or those seeking National Guard Preference must attach as NG23A form. Certificate of Release or Discharge from Active Duty with your application during the process of applying to the job posting. Final candidates are subject to criminal and sex offender background checks. North Carolina Central University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. Employee Benefits available to NCCU permanent employees include the following and more:
|
Applicant Documents
Required Documents
Supplemental Questions
Required fields are indicated with an asterisk (*).