Administrative Support Specialist
North Carolina Central University
Administration, Customer Service
Posted on Dec 20, 2024
Administrative Support Specialist
Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply for this Job link/button.
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Due to the volume of applications received for vacancies at NCCU, we are unable to provide information regarding the status of your application over the telephone. It is not necessary to contact us to check the status of your application. Please log into the NCCU Applicant portal to find the status of your application. Questions about Faculty postings should be directed to the ARMO Office by email to: Academic_Resource_Management_Office@nccu.edu.
Upon the closing date, applications are “Under Review” and will be screened by Employment Office for the most qualified applicants. If you are selected for an interview you will be contacted.
SHRA postings require a completed application, resumes will not be accepted in lieu of a completed application.
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Please see Special Instructions for more details.
You must complete and submit an electronic application for employment to be considered. Resumes will not be accepted in lieu of completing an electronic application.
Applicants seeking Veteran’s Preference must attach a DD 214 form or those seeking National Guard Preference must attach as NG23A form. Certificate of Release or Discharge from Active Duty with your application during the process of applying to the job posting.
Final candidates are subject to criminal and sex offender background checks.
North Carolina Central University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
Employee Benefits available to NCCU permanent employees include the following and more:
Applicants seeking Veteran’s Preference must attach a DD 214 form or those seeking National Guard Preference must attach as NG23A form. Certificate of Release or Discharge from Active Duty with your application during the process of applying to the job posting.
Final candidates are subject to criminal and sex offender background checks.
North Carolina Central University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
Employee Benefits available to NCCU permanent employees include the following and more:
- Accrued Vacation and Sick Leave
- Community Service Leave
- NC State – Health Benefits
- NCFlex – Vision, Dental, Flexible Spending Account, Life Insurance and more
- 11-12 Paid Holidays
- Teachers and State Employees Retirement System (TSERS)
- Optional Supplemental Plans – 401k, 403b, 457b and 457
- Employee Assistance Program (EAP)
- Campus Recreation Center Discount
- University Bookstore Discount and more.
Posting Details
Position Information
| Position/Classification Title | Administrative Support Specialist |
|---|---|
| Working Title | Administrative Support Specialist |
| Competency Level | Contributing |
| Position Number | 100549 |
| Salary Grade Equivalent | |
| FLSA | Non-Exempt |
| Appointment Type | Permanent - Full Time |
| FTE | 1 = 40 hours/week, 12 months |
| If time limited, duration date | |
| Department Hiring Range | $34,602 - $41,233 |
| EEO-1 Category | Administrative Support Workers |
| SOC Code | 43-6014 - Secretaries and Administrative Assistants, Except Legal, Medical, and Executive |
Position Overview
| Be an Eagle - Where Purpose Takes Flight! | Are you ready to make an impact? At North Carolina Central University (NCCU), we are more than an institution—we are a community rooted in a legacy of excellence and transformation. A historically Black university located in Durham, North Carolina, also known as ‘The City of Medicine,’ NCCU has been a cornerstone of education since 1910, fostering innovation and progress. Join our team and enjoy a comprehensive benefits package and exclusive perks designed to support your work-life balance. At NCCU, your professional growth will be nurtured, and your contributions will help shape the future for our students and the community we serve. Become part of a legacy that drives change and achievement. An opportunity awaits you at NCCU, where your purpose can take flight. Visit NCCU.edu. |
|---|---|
| Primary Function of Organizational Unit | The purpose of this organizational unit is to administer all of the student financial assistance, and to coordinate all of the Title IV student assistance programs, in which the institution participates, with the institutions’ other federal and non-federal programs of student financial assistance. Our population exceeds 7,500 students with over 90% receiving financial assistance through our office. This unit is responsible for the accountability of approximately $50 million in student assistance. |
| Primary Purpose of Position | The primary purpose of this position is to collect required documentation for completing the verification process by sending letters, emails and telephone inquiries as well as in person. After obtaining documentation, the processing assistant is responsible for verifying the data recorded on the Free Application for Federal Student Aid and making corrections to incorrectly reported data utilizing the Banner System. Answers telephone inquiries regarding types of financial aid available, application procedures, award processing and other questions relative to the Financial Aid programs and services. This position is responsible for scanning and indexing of verification documents into BDMS; responsible for coordinating mass mailings and other duties as required. |
| Required Knowledge, Skills, and Abilities | The successful candidate must possess a working knowledge of Financial Aid; knowledge of Student Banner or equivalent system; knowledge of modern office practices, procedures and equipment; knowledge of verifying information and documentation; knowledge of Microsoft Office (Word and Excel) Applications; requires the ability to work independently with little or no supervision; requires initiative to see projects and assignments through to completion; will learn, interpret and analyze information to generate appropriate decisions; exercise judgment and discretion in problem solving; plan, prioritize and organize workflow; excellent analytical and organizational skills are required; excellent written, proofing and editing skills along with great oral communication skills are required; great interpersonal skills are an asset to interface effectively and diplomatically with a wide range of individuals in a high pressure environment |
| Minimum Education/Experience | High School Diploma or equivalency and one year of related office experience; or equivalent combination of training and experience. |
| Licenses or Certification required by Statute or Regulation | N/A |
| Equal Opportunity Employer | North Carolina Central University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran. |
| Work Hours | Monday - Friday 8-5 |
| Position required to work during periods of adverse weather or other emergencies | No |
| Campus Security Authority Designated Position | No |
Key Responsibilities and Related Competencies
| Required Competency | Knowledge - Program |
|---|---|
| Duties | The candidate will be able to demonstrate in-depth knowledge of Financial Aid and the verification process. Will serve as a resource for faculty, staff and students. |
| Required Competency | Information/Records Administration |
|---|---|
| Duties | The candidate will review information received for completeness and accuracy using Federal, State and Institutional guidelines |
| Required Competency | Office Technology |
|---|---|
| Duties | The candidate will be able to select, understand and utilize Banner, NextGEN, BDMS, FAA, and other software programs to carry out job duties and responsibilities |
| Required Competency | Problem Solving |
|---|---|
| Duties | The candidate will be able to identify and recognize problems. Will refer non-standard questions and problems to supervisor. |
| Required Competency | Communication - Verbal/Written |
|---|---|
| Duties | The candidate is able to articulate clearly information to students, staff and faculty the verification process. Proofreads documents for grammar, spelling, punctuation and basic formatting. Provides answers to requests for general information. Records and documents information accurately |
Posting Detail Information
| Posting Number | SPA01386P |
|---|---|
| Open Date | 10/24/2024 |
| Close Date | 01/01/2025 |
| Special Instructions to Applicants | You must complete and submit an electronic application for employment to be considered. Resumes will not be accepted in lieu of completing an electronic application. Applicants seeking Veteran’s Preference must attach a DD 214 form or those seeking National Guard Preference must attach as NG23A form. Certificate of Release or Discharge from Active Duty with your application during the process of applying to the job posting. Final candidates are subject to criminal and sex offender background checks. North Carolina Central University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. Employee Benefits available to NCCU permanent employees include the following and more:
|
Applicant Documents
Required Documents
- Resume/CV
- List of References
- Cover Letter
- DD-214 (Veterans Only)
- NGB23A or NGB22/DD256 (National Guard Only)
Supplemental Questions
Required fields are indicated with an asterisk (*).
- Explain your working knowledge of Federal Financial Aid regulations and programs.
(Open Ended Question)
- Please explain excellent customer service.
(Open Ended Question)
- Explain your working knowledge of time management and organization in a high pressure environment.
(Open Ended Question)