Student Service Specialist II
North Carolina Central University
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Student Service Specialist II
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Please see Special Instructions for more details.
You must complete and submit an electronic application for employment to be considered. Resumes will not be accepted in lieu of completing an electronic application.
Applicants seeking Veteran’s Preference must attach a DD 214 form or those seeking National Guard Preference must attach as NG23A form. Certificate of Release or Discharge from Active Duty with your application during the process of applying to the job posting.
Final candidates are subject to criminal and sex offender background checks.
North Carolina Central University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
Employee Benefits available to NCCU permanent employees include the following and more:
Applicants seeking Veteran’s Preference must attach a DD 214 form or those seeking National Guard Preference must attach as NG23A form. Certificate of Release or Discharge from Active Duty with your application during the process of applying to the job posting.
Final candidates are subject to criminal and sex offender background checks.
North Carolina Central University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
Employee Benefits available to NCCU permanent employees include the following and more:
- Accrued Vacation and Sick Leave
- Community Service Leave
- NC State – Health Benefits
- NCFlex – Vision, Dental, Flexible Spending Account, Life Insurance and more
- 11-12 Paid Holidays
- Teachers and State Employees Retirement System (TSERS)
- Optional Supplemental Plans – 401k, 403b, 457b and 457
- Employee Assistance Program (EAP)
- Campus Recreation Center Discount
- University Bookstore Discount and more.
Posting Details
Position Information
| Position/Classification Title | Student Services Specialist II |
|---|---|
| Working Title | Student Service Specialist II |
| Position Number | 600007 |
| FLSA | Exempt |
| Appointment Type | Permanent - Full Time |
| Tenure Track | No |
| FTE | 1 = 40 hours/week, 12 months |
| If time limited, duration date | |
| Department Hiring Range | |
| EEO-1 Category | Professionals |
| SOC Code | 43-9199 - Office and Administrative Support Workers, All Other |
Position Overview
| Be an Eagle - Where Purpose Takes Flight! | Are you ready to make an impact? At North Carolina Central University (NCCU), we are more than an institution—we are a community rooted in a legacy of excellence and transformation. A historically Black university located in Durham, North Carolina, also known as ‘The City of Medicine,’ NCCU has been a cornerstone of education since 1910, fostering innovation and progress. Join our team and enjoy a comprehensive benefits package and exclusive perks designed to support your work-life balance. At NCCU, your professional growth will be nurtured, and your contributions will help shape the future for our students and the community we serve. Become part of a legacy that drives change and achievement. An opportunity awaits you at NCCU, where your purpose can take flight. Visit NCCU.edu. |
|---|---|
| Primary Function of Organizational Unit | The mission of the School of Graduate Studies is to provide graduate and professional education to students at North Carolina Central University which will prepare them for pursuing the doctoral degree, employment, and becoming entrepreneurs. The School of Graduate Studies will meet its mission through achievement of its primary goal, which is to offer graduate degree programs that conform to the highest standards required by respective accrediting agencies in NCCU’s pursuit of excellence. |
| Primary Purpose of Position | The primary purpose of this position is to develop productive partnerships with internal and external stakeholders to plan and manage a successful admission process. This position will also lead in the implementation of projects that meet strategic services and provide highly effective data analysis to drive decisions supporting recruiting and admissions. Oversee all matters relating to the departmental review of applications, ensuring equal, fair, and timely consideration of all applicants. Sign off on all departmental recommendations for admission/rejection. Recruit a diverse, qualified and talented group of students to the university; assist with on-campus recruitment events, conveying information about the university and the admissions process to prospective students, traveling to graduate college fairs, conferences, and programs to recruit students to the university. Assist assigned graduate programs with recruitment strategies and implementation. |
| Required Knowledge, Skills, and Abilities | The successful candidate must possess a working knowledge of recruitment strategies, including prospective student management; knowledge of the production process and project management; knowledge of current software used by university; such as: Banner, Admissions Pros, Certiphi, knowledge of web user interface issues and their resolution; knowledge of college admission setting with effective managerial, and human relations skills; ability to work effectively with students, peers and community organizations; ability to work independently with little or no supervision; to take initiative to see projects and assignments through to completion; to learn, interpret and analyze information to make necessary decisions; to exercise judgment and discretion in problem solving; to plan, prioritize and organize workflow; ability to work flexible schedules; excellent analytical and organizational skills along with written and oral communication skills, excellent editing; great interpersonal skills to interact effectively and diplomatically with a wide range of individuals in a high pressure environment. |
| Minimum Education/Experience | Master’s degree; or an equivalent combination of a Bachelor’s degree and experience. All degrees must be received from appropriately accredited institutions. |
| Licenses or Certification required by Statute or Regulation | N/A |
| Equal Opportunity Employer | North Carolina Central University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran. |
Primary Responsibilities and Duties
| Function | Administration |
|---|---|
| Describe the specific tasks and responsibilities related to the function. |
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| Function | Administration |
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| Describe the specific tasks and responsibilities related to the function. |
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| Function | Program Management |
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| Describe the specific tasks and responsibilities related to the function. |
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| Function | Administration |
|---|---|
| Describe the specific tasks and responsibilities related to the function. |
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| Function | Administration |
|---|---|
| Describe the specific tasks and responsibilities related to the function. |
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| Function | Administration |
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| Describe the specific tasks and responsibilities related to the function. |
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| Function | Other Duties as Assigned |
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| Describe the specific tasks and responsibilities related to the function. |
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Posting Detail Information
| Posting Number | EPA03369P |
|---|---|
| Open Date | 06/02/2025 |
| Date desired for closing or initial review | |
| Close Date | 06/22/2025 |
| Open Until Filled | No |
| Date Position Available | 07/01/2025 |
| Special Instructions to Applicants | You must complete and submit an electronic application for employment to be considered. Resumes will not be accepted in lieu of completing an electronic application. Applicants seeking Veteran’s Preference must attach a DD 214 form or those seeking National Guard Preference must attach as NG23A form. Certificate of Release or Discharge from Active Duty with your application during the process of applying to the job posting. Final candidates are subject to criminal and sex offender background checks. North Carolina Central University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. Employee Benefits available to NCCU permanent employees include the following and more:
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Applicant Documents
Required Documents
- Resume/CV
- Cover Letter
- Unofficial Transcripts (official required from selected candidate)
Supplemental Questions
Required fields are indicated with an asterisk (*).