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Director of Scholarships & Student Aid

North Carolina Central University

Posted on Aug 21, 2025

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Director of Scholarships & Student Aid

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Please see Special Instructions for more details.

Pre-Employment Requirements:

You must complete and submit an electronic application for employment to be considered. Resumes will not be accepted in lieu of completing an electronic application.
Applicants seeking Veteran’s Preference must attach a DD 214 form or those seeking National Guard Preference must attach as NG23A form. Certificate of Release or Discharge from Active Duty with your application during the process of applying to the job posting.
Final candidates are subject to criminal background checks, and education/license verification prior to employment.
North Carolina Central University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Employee Benefits available to NCCU permanent employees include the following and more:

Accrued Vacation and Sick Leave
Community Service Leave
NC State – Health Benefits
NCFlex – Vision, Dental, Flexible Spending Account, Life Insurance and more
11-12 Paid Holidays
Teachers and State Employees Retirement System (TSERS)
Optional Supplemental Plans – 401k, 403b, 457b and 457
Employee Assistance Program (EAP)
Campus Recreation Center Discount
University Bookstore Discount and more.

Posting Details

Position Information

Position/Classification Title	Chief Student Financial Aid Officer
Working Title	Director of Scholarships & Student Aid
Position Number	611443
FLSA	Exempt
Appointment Type	Permanent - Full Time
Tenure Track	No
FTE	1 = 40 hours/week, 12 months
If time limited, duration date
Department Hiring Range
EEO-1 Category	Officials & Managers
SOC Code	11-1011 - Chief Executives*

Position Overview

Be an Eagle - Where Purpose Takes Flight!	Are you ready to make an impact? At North Carolina Central University (NCCU), we are more than an institution—we are a community rooted in a legacy of excellence and transformation. A historically Black university located in Durham, North Carolina, also known as ‘The City of Medicine,’ NCCU has been a cornerstone of education since 1910, fostering innovation and progress. Join our team and enjoy a comprehensive benefits package and exclusive perks designed to support your work-life balance. At NCCU, your professional growth will be nurtured, and your contributions will help shape the future for our students and the community we serve. Become part of a legacy that drives change and achievement. An opportunity awaits you at NCCU, where your purpose can take flight. Visit NCCU.edu.
Primary Function of Organizational Unit	The purpose of this organizational unit is to administer all of the student financial assistance, and to coordinate all of the Title IV student assistance programs, in which the institution participates, with the institutions’ other federal and non-federal programs of student financial assistance. Our population exceeds 7,900 students with over 90% receiving financial assistance through our office. This unit is responsible for the accountability of over $100 million in student assistance.
Primary Purpose of Position	The Director of Scholarships and Student Aid manages financial aid processes and staff ensuring a strong commitment to customer service and problem solving. The Director is responsible for the overall administration of all financial aid programs and providing leadership and effective management to ensure compliance with federal, state, and institutional financial aid program policies and regulations for traditional and adult nontraditional degree programs. The Director of Scholarships and Student Aid will operate in a complex environment serving as the financial aid expert for the institution, engaging NCCU’s campus constituents in the vision for financial aid, garnering support, trust, confidence, and colleagueship. This includes implementing policy, managing staff while ensuring a high level of customer service, adhering to compliance demands, and providing support to the Associate VC for Enrollment Management in setting, measuring, and fulfilling the strategic direction and goals for the office
Required Knowledge, Skills, and Abilities	Key Knowledge, Skills, and Abilities: Ability to build strategic and sustainable cross-organizational partnerships. Demonstrated supervisory skills Strong interpersonal skills and the ability to communicate effectively with a variety of individuals, including senior administrators, faculty, administrative staff and students. Independent judgment and the ability to multi-task and manage multiple priorities without supervision. Strong analytical skills and a demonstrated commitment to using data in problem-solving and decision-making. Ability to work with diverse populations and foster collaborative relationships.
Minimum Education/Experience	A bachelor’s degree in business administration, management, public administration, or a field directly related to the position. Master’s degree in these fields is preferred. 8 to 10 years of increasingly responsible leadership experience as Director of Financial Aid or Associate Director of Financial Aid. Experience at an academic health center or an institution with health professions programs requiring specialized accreditation is preferred. 7-10 years of supervisory experience Experience interpreting and implementing complex and changing federal and state financial aid regulations. Experience managing complex financial aid programs, including creating strategic plans and developing and implementing policies and procedures. Experience working with sophisticated and automated financial aid information systems. Experience with the Ellucian Banner Financial Aid System is preferred. Experience with federal Need Analysis and with awarding federal, state, and institutional funds. Experience with preparing and compiling federal and state financial aid reports. Expert knowledge of Title IV Federal Student Aid regulations and compliance. Expertise with the U.S. Department of Education Systems (COD, SAIG, NSLDS, EdConnect)
Licenses or Certification required by Statute or Regulation	n/a
Equal Opportunity Employer	North Carolina Central University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran.

Primary Responsibilities and Duties

Function

Program Supervision and Administration

Describe the specific tasks and responsibilities related to the function.

Manage all financial aid and academic scholarship awarding, disbursement, and reporting and ensure that NCCU is in compliance with institutional policies and state/federal regulations. Establish best practices to ensure regulatory compliance.
Manage operations, allocate and monitor operating budgets and provide direction to staff members for the Office of Scholarships and Student Aid.
In collaboration with the Associate Vice Chancellor of Enrollment Management, develop and implement policies and strategies for awarding institutional need-based financial aid that best maximize the yield of new students and the retention of current students and increase net student income at the institution.
Provide oversight and management over all audit functions, both internal and external, related to financial aid and scholarships. Ensure that appropriate action plans are developed and implemented to address any audit findings and recommendations, and ensure compliance with all federal, state and university regulatory requirements, policies, and procedures.
Complete or assist Institutional Research in the completion of all reports related to student financial aid data for external sources.
Develop and execute financial aid education presentations on-campus and at secondary schools. Represent the financial aid office at all admissions events.
Participate as a speaker for campus events such as Eagle Preview, Eagle Scholars Day, SOAR Orientation, etc.
Represent the University at local, state, and regional financial aid functions in addition to serving as the University contact for media-related requests from the Office of Integrated Marketing and Communications.
Serve on University committees and task groups.

Function	Customer Service
Describe the specific tasks and responsibilities related to the function.	Address all concerns and issues from students, parents, and administrators pertaining to the core functions of financial aid and scholarships in a diplomatic and thoughtful manner

Function	Leadership and Collaboration
Describe the specific tasks and responsibilities related to the function.	Maintain a high-performance environment through the leadership, hiring, supervision, training, and development of the financial aid office staff. Foster a collaborative and positive environment that promotes access and openness among team members and responsiveness to internal and external constituents. Serve on University committees and task groups.

Function	Strategic Planning
Describe the specific tasks and responsibilities related to the function.	Develop and recommend policies for financial aid and scholarships that support the mission and goals of the University which ensure compliance with state and federal regulations.

Function	Financial Program Monitoring and Management
Describe the specific tasks and responsibilities related to the function.	Create, manage, and submit all reports including but not limited to the Fiscal Operations Report and Application to Participate (FISAP), Cost of Attendance (COA), and the Program Participation Agreement (PPA).

Function	Communication and Teamwork
Describe the specific tasks and responsibilities related to the function.	Leverage the available technology to create efficiencies, improve communication, and ensure data integrity in the financial aid functional areas. Develop and execute communication plans with current and prospective students Foster a collaborative and positive environment that promotes access and openness among team members and responsiveness to internal and external constituents.

Posting Detail Information

Posting Number	EPA03389P
Open Date	08/20/2025
Date desired for closing or initial review
Close Date
Open Until Filled	Yes
Date Position Available	01/01/2026
Special Instructions to Applicants	Pre-Employment Requirements: You must complete and submit an electronic application for employment to be considered. Resumes will not be accepted in lieu of completing an electronic application. Applicants seeking Veteran’s Preference must attach a DD 214 form or those seeking National Guard Preference must attach as NG23A form. Certificate of Release or Discharge from Active Duty with your application during the process of applying to the job posting. Final candidates are subject to criminal background checks, and education/license verification prior to employment. North Carolina Central University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. Employee Benefits available to NCCU permanent employees include the following and more: Accrued Vacation and Sick Leave Community Service Leave NC State – Health Benefits NCFlex – Vision, Dental, Flexible Spending Account, Life Insurance and more 11-12 Paid Holidays Teachers and State Employees Retirement System (TSERS) Optional Supplemental Plans – 401k, 403b, 457b and 457 Employee Assistance Program (EAP) Campus Recreation Center Discount University Bookstore Discount and more.

Applicant Documents

Required Documents

Resume/CV
Cover Letter
Unofficial Transcripts (official required from selected candidate)
Letter of Recommendation 1
Letter of Recommendation 2

Optional Documents

DD-214 (Veterans Only)
NGB23A or NGB22/DD256 (National Guard Only)
Licenses and/or Certification required by Statute or Regulation

Supplemental Questions

Required fields are indicated with an asterisk (*).

* Describe your experience as a supervisor in a fast paced environment.
(Open Ended Question)

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