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Associate Director for Housing Operations

North Carolina Central University

North Carolina Central University

Operations
Posted on Nov 13, 2025
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Associate Director for Housing Operations

Please see Special Instructions for more details.

Pre-Employment Requirements:
  • You must complete and submit an electronic application for employment to be considered. Resumes will not be accepted in lieu of completing an electronic application.
  • Applicants seeking Veteran’s Preference must attach a DD 214 form or those seeking National Guard Preference must attach as NG23A form. Certificate of Release or Discharge from Active Duty with your application during the process of applying to the job posting.
  • Final candidates are subject to criminal background checks, and education/license verification prior to employment.
  • North Carolina Central University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.


Employee Benefits available to NCCU permanent employees include the following and more:

  • Accrued Vacation and Sick Leave
  • Community Service Leave
  • NC State – Health Benefits
  • NCFlex – Vision, Dental, Flexible Spending Account, Life Insurance and more
  • 11-12 Paid Holidays
  • Teachers and State Employees Retirement System (TSERS)
  • Optional Supplemental Plans – 401k, 403b, 457b and 457
  • Employee Assistance Program (EAP)
  • Campus Recreation Center Discount
  • University Bookstore Discount and more.

Posting Details

Position Information
Position/Classification Title Student Housing Administrative Operations Officer
Working Title Associate Director for Housing Operations
Position Number 712756
FLSA Exempt
Appointment Type Permanent - Full Time
Tenure Track No
FTE 1 = 40 hours/week, 12 months
If time limited, duration date
Department Hiring Range North Carolina Central University
EEO-1 Category Professionals
SOC Code 39-9041 - Residential Advisors
Position Overview
Be an Eagle - Where Purpose Takes Flight!
Are you ready to make an impact? At North Carolina Central University (NCCU), we are more than an institution—we are a community rooted in a legacy of excellence and transformation. A historically Black university located in Durham, North Carolina, also known as ‘The City of Medicine,’ NCCU has been a cornerstone of education since 1910, fostering innovation and progress.

Join our team and enjoy a comprehensive benefits package and exclusive perks designed to support your work-life balance. At NCCU, your professional growth will be nurtured, and your contributions will help shape the future for our students and the community we serve. Become part of a legacy that drives change and achievement.

An opportunity awaits you at NCCU, where your purpose can take flight.
Visit NCCU.edu.
Primary Function of Organizational Unit
The primary purpose of Residential Life is to provide living accommodations that are safe and well maintained. Additionally, these living accommodations provide a learning environment that supports the academic goals of the University.
Primary Purpose of Position
The Associate Director Residential Life, Housing Services provides leadership and development for 1-2 Full-Time Administrative Support professional and 1-2 ACUHO-I Summer Graduate Interns. Additionally, the Associate Director serves on the central leadership team in a department that houses over 3,000 students. The Associate Director provides departmental leadership in marketing, recruiting and assigning of students in the residence halls. The Associate Director supports the educational and programmatic aspects of a residential community through ongoing student development and education of Housing Services’ policies and procedures. The Associate Director is also responsible for the overall operation of summer camps and conferences. The Associate Director reports to the Executive Director for Residential Life.
Required Knowledge, Skills, and Abilities
  • Experience in conflict resolution, mediation, and application of student development theory in a residence hall setting
  • Experience working autonomously and the ability to exercise excellent judgement
  • Desire to work with and address the needs of a diverse student population
  • Demonstrated organizational and leadership abilities
  • Experience as a live-in staff member
  • Experience developing departmental processes and project coordination
  • Experience with housing software (RMS Mercury, etc.) and Banner
  • Experience supervising full-time, Master’s level professional staff
  • Familiarity with Maxient Student Conduct
Minimum Education/Experience
  • Completion of a Master’s Degree in student personnel, higher education administration, or a related field
  • 3-5 years of experience in residence hall administration
Licenses or Certification required by Statute or Regulation
N/A
Equal Opportunity Employer
Consistent with the policy of the State of North Carolina, North Carolina Central University (NCCU) reaffirms that it has been, and will continue to be, the policy of this University to be an equal opportunity employer. North Carolina Central University is committed to providing educational opportunities and prohibits discrimination against students, applicants, employees, or visitors based on race, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, or veteran status. Any individual alleging discrimination based on sexual orientation cannot grieve beyond the University’s internal grievance process. In keeping with this policy, and to further the principle of equal opportunity, all other personnel matters such as recruitment, selection, hiring, promotion, compensation, performance appraisal, disciplinary actions, benefits, transfers, separations, reduction in force, grievance procedures, company-sponsored training, education, tuition assistance, and social and recreational programs will also continue to be administered in accordance with this policy.
Primary Responsibilities and Duties
Function Administrative
Describe the specific tasks and responsibilities related to the function.
Staff Supervision and Development- The Associate Director is responsible for providing leadership, supervision, and development for the staff in Housing Services. Specific responsibilities include
  • Hire, train, supervise, develop, and evaluate1-2 Assignment Coordinators that oversee and execute the housing selection and assignments process.
  • Select, Train, and Develop ACHUO-I interns who will work with summer camps and conferences.
  • Indirectly supervise central office student employees and assist in operation of the central housing office.
Function Administrative
Describe the specific tasks and responsibilities related to the function.
Departmental Leadership and Management- The Associate Director is responsible for serving as a member of the department’s central leadership team that provides overall leadership and direction within the department. Specific responsibilities include:
  • Participating in the creation and development of policies
  • Assisting with long-range planning efforts
  • Assist the Director with forecasting occupancy and developing revenue and expense budgets based on the projected melt from year to year
  • Conduct annual housing rates process including a review of fees with Residence Hall Association Executive Board and Area Councils.
  • Assisting in the creation and execution of the mission, vision, and goals of the Department
  • Provide weekly occupancy reports
  • Maintain departmental calendar
Function Administrative
Describe the specific tasks and responsibilities related to the function.
Administration- The Associate Director is responsible for working with the staff in to ensure that administrative and operational procedures are well managed. Specific responsibilities include:
  • Ensuring that the overall administrative operations are properly managed. This includes building occupancy, damage billing, management of keys, etc.
  • Assist staff with the development of relationships with central office staff, housekeeping, maintenance, and other campus partners
  • Ensuring that budgetary and fiscal procedures of each community are well managed
  • Oversee the operations of University sponsored off-campus housing and third-party housing partnerships
  • Oversee the daily operation of the Housing and Residence Life Central Office
  • Manage the Housing & Residence email and communication to students in the residence halls
  • Coordinate keys & Swipe Access
  • Coordinate check in process including early and late arrivals
  • Coordinate daily operations of the housing assignment process, including room changes, occupancy tracking, waitlist management, and roommate matching.
  • Respond to customer request and questions via telephone, email, and web
  • This position may require evening and/or weekend hours
  • Generate reports for area(s) of responsibilities on an ongoing basis
  • Provide projections for housing capacity and needs
  • Other duties as assigned
  • Collect benchmarking data
  • Provide continuous guidance to learning communities
  • Assist in departmental responses to student conduct cases
Function Information Technology
Describe the specific tasks and responsibilities related to the function.
Technology – The Associate Director is responsible for ensuring the department is maximizing the use of the departments resident management system. Specific responsibilities include:
  • Maintains accurate student housing files and records through database systems as well as paper/non-computerized systems. Works within multiple semesters and multiple systems for accurate housing assignments and records for various student categories.
  • Ensure communication to students is accurately and consistently documented in the Housing software
  • Ensure Housing assignment software is up to date and current
  • Ensure adequate training is provided to residence education staff to properly use the Housing software application
  • Use the Housing software to convert manual processes to electronic and paperless
  • Provide feedback on the functionality and use of the Housing software
  • Implement Housing Assignment process, including marketing and education process for students as well as training for Housing and Residence Life staff.
  • Monitors, reconciles and updates charges for housing cancels and assignment billings.
  • Reconciles weekly housing occupancy reports for accuracy.
  • Compiles reports on retention, and housing cancellations.
  • Manage relations with external service providers.
  • Conduct billing audits semesterly to ensure housing changes are correct.
Function Administrative
Describe the specific tasks and responsibilities related to the function.
Customer Service-The Associate Director is responsible for ensuring the Housing Services’ processes and procedures are customer friendly, visual, and consistent.
  • Corresponds with incoming and current students regarding occupancy status.
  • Edit and proofread all correspondence, reports and materials for publication.
  • Performs work of a confidential nature including grade audits and billing.
  • Handles confidential information regarding ADA, behavioral/discipline issues, and other sensitive information for current, incoming, and former students.
  • Disseminates information, often of a complex nature, to students, prospective students, outside agencies, visitors, parents, etc. that may require explanation and interpretation of established University departmental policies and procedures, and directs individuals to sources of additional information
  • Coordinate notifications to all on campus students regarding winter/spring break and end of the year closings.
  • Compiles residential data regarding of campus verification.
Function Administrative
Describe the specific tasks and responsibilities related to the function.
Crisis Management- The Associate Director is responsible for the management and referral of critical incidents. Specific responsibilities include:
  • Assist staff with the development of relationships with campus partners necessary to manage crisis situations
  • Ensure that staff maintain awareness of campus response protocols and resources
  • Participating in year-round duty rotation that provides support to the staff and residential population
  • Maintain awareness of campus response protocols and resources
  • Follow up with students involved in crisis and or indicated as a student of concern
Function
Describe the specific tasks and responsibilities related to the function.
Additional Responsibilities-The Associate Director may be given other duties as assigned by departmental or divisional leadership and asked to serve on a variety of departmental and University committees and projects. Other duties as assigned
Posting Detail Information
Posting Number EPA03430P
Open Date 11/12/2025
Date desired for closing or initial review 11/19/2025
Close Date 11/26/2025
Open Until Filled No
Date Position Available 01/05/2026
Special Instructions to Applicants
Pre-Employment Requirements:
  • You must complete and submit an electronic application for employment to be considered. Resumes will not be accepted in lieu of completing an electronic application.
  • Applicants seeking Veteran’s Preference must attach a DD 214 form or those seeking National Guard Preference must attach as NG23A form. Certificate of Release or Discharge from Active Duty with your application during the process of applying to the job posting.
  • Final candidates are subject to criminal background checks, and education/license verification prior to employment.
  • North Carolina Central University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.


Employee Benefits available to NCCU permanent employees include the following and more:

  • Accrued Vacation and Sick Leave
  • Community Service Leave
  • NC State – Health Benefits
  • NCFlex – Vision, Dental, Flexible Spending Account, Life Insurance and more
  • 11-12 Paid Holidays
  • Teachers and State Employees Retirement System (TSERS)
  • Optional Supplemental Plans – 401k, 403b, 457b and 457
  • Employee Assistance Program (EAP)
  • Campus Recreation Center Discount
  • University Bookstore Discount and more.

Applicant Documents

Required Documents
  1. Resume/CV
  2. Cover Letter
  3. Unofficial Transcripts (official required from selected candidate)
Optional Documents
  1. DD-214 (Veterans Only)
  2. Letter of Recommendation 1
  3. Letter of Recommendation 2
  4. NGB23A or NGB22/DD256 (National Guard Only)

Supplemental Questions

Required fields are indicated with an asterisk (*).

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