Financial Aid Analyst @ North Carolina Central University

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Financial Aid Analyst

North Carolina Central University

Accounting & Finance, IT

USD 36,381-44,497 / year

Posted on Dec 5, 2025

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Financial Aid Analyst

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Posting Details

Position Information

Position/Classification Title	University Program Specialist
Working Title	Financial Aid Analyst
Competency Level	Journey
Position Number	100535
Salary Grade Equivalent
FLSA	Non-Exempt
Appointment Type	Permanent - Full Time
FTE	1 = 40 hours/week, 12 months
If time limited, duration date
Department Hiring Range	$36,381 - $44,497
EEO-1 Category	Officials & Managers
SOC Code	11-1021 - General and Operations Managers

Position Overview

Be an Eagle - Where Purpose Takes Flight!	Are you ready to make an impact? At North Carolina Central University (NCCU), we are more than an institution—we are a community rooted in a legacy of excellence and transformation. A historically Black university located in Durham, North Carolina, also known as ‘The City of Medicine,’ NCCU has been a cornerstone of education since 1910, fostering innovation and progress. Join our team and enjoy a comprehensive benefits package and exclusive perks designed to support your work-life balance. At NCCU, your professional growth will be nurtured, and your contributions will help shape the future for our students and the community we serve. Become part of a legacy that drives change and achievement. An opportunity awaits you at NCCU, where your purpose can take flight. Visit NCCU.edu.
Primary Function of Organizational Unit	The purpose of this organizational unit is to administer all of the student financial assistance, and to coordinate all of the Title IV student assistance programs, in which the institution participates, with the institutions’ other federal and non-federal programs of student financial assistance. Our population exceeds 7,500 students with over 90% receiving financial assistance through our office. This unit is responsible for the accountability of approximately $50 million in student assistance.
Primary Purpose of Position	The primary purpose of this position is to assist the Business Systems Analyst in the application, development and analysis functions of the Financial Aid Department’s technology and application systems. Assist with business processes to meet end user requirements and Federal, State, District, local, and department regulatory mandates, rules, regulations, policies, and procedures. Assists with the use of financial aid databases and applications; tests and maintains data analysis and reporting programs to enhance and support reporting requirements and data tracking needs.
Required Knowledge, Skills, and Abilities	Banner Experience preferred Thorough knowledge of Financial Aid Management principles and be able to adapt those principles to technology applications. Operationally oriented individual with technical orientation and previous clerical and production office experience is preferable. Must have an extensive understanding of the University culture and operations throughout the campus, and Must have the ability to work collaboratively with other university units to identify and minimize risk while maximizing efficiency.
Minimum Education/Experience	Bachelor’s degree and one year of experience related to the area of assignment; or and equivalent combination of training and experience. At least three years of communications, marketing, and/or development experience (preferred, but not required). All degrees must be received from appropriately accredited institutions.
Licenses or Certification required by Statute or Regulation	n/a
Equal Opportunity Employer	North Carolina Central University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran.
Work Hours	8am - 5pm
Position required to work during periods of adverse weather or other emergencies	No
Campus Security Authority Designated Position	No

Key Responsibilities and Related Competencies

Required Competency	Knowledge - Program and Organization
Duties	Demonstrates working knowledge of the Banner Student module as it relates to Financial Aid. Ability to execute Argos Reports or standard reports with accuracy and the ability to troubleshoot functional system problems and coordinate solutions. Demonstrates and applies an understanding of general skills and practices associated with Financial Aid and Department of Education Systems Demonstrates the ability to develop solutions to meet the needs of the group. Demonstrates ability to develop project/solutions with regards to Banner and Financial Aid

Required Competency

Knowledge - Program and Organization

Duties

Demonstrates working knowledge of the Banner Student module as it relates to Financial Aid.
Ability to execute Argos Reports or standard reports with accuracy and the ability to troubleshoot functional system problems and coordinate solutions.
Demonstrates and applies an understanding of general skills and practices associated with Financial Aid and Department of Education Systems
Demonstrates the ability to develop solutions to meet the needs of the group.
Demonstrates ability to develop project/solutions with regards to Banner and Financial Aid

Required Competency	Program Administration
Duties	Troubleshoots, updates, modifies, and analyzes information systems to ensure compliance with regulatory needs and changes. Proficient in the use of university and Department of Education applications (Banner, Argos, COD) or automated systems to perform job duties. Complies with related policies, procedures, and work rules to maintain system security and data integrity Demonstrates ability to resolve some non-routine problems. Applies technical understanding to the resolution of problems of medium complexity Demonstrates the insight to spot trends in reoccurring problems and assisting in developing solutions.

Required Competency

Program Administration

Duties

Troubleshoots, updates, modifies, and analyzes information systems to ensure compliance with regulatory needs and changes.
Proficient in the use of university and Department of Education applications (Banner, Argos, COD) or automated systems to perform job duties.
Complies with related policies, procedures, and work rules to maintain system security and data integrity
Demonstrates ability to resolve some non-routine problems.
Applies technical understanding to the resolution of problems of medium complexity
Demonstrates the insight to spot trends in reoccurring problems and assisting in developing solutions.

Required Competency	Customer Service
Duties	Respectfully ascertains customer’s needs and determines appropriate response. Promptly responds by providing requested information, takes appropriate action, or refers customer to appropriate individual or department and advises customers of realistic timeframes for a response to their request. Follows up with customers on outstanding requests in a timely manner. Tactfully explains to customers why their needs and/or expectations cannot be met if the university does not provide the requested information or services.

Required Competency

Customer Service

Duties

Respectfully ascertains customer’s needs and determines appropriate response.
Promptly responds by providing requested information, takes appropriate action, or refers customer to appropriate individual or department and advises customers of realistic timeframes for a response to their request.
Follows up with customers on outstanding requests in a timely manner.
Tactfully explains to customers why their needs and/or expectations cannot be met if the university does not provide the requested information or services.

Required Competency	Communication - Verbal/Written
Duties	Communicate with all students, staff and customers as needed to exchange information and resolve issues or concerns. Strong attention to detail and documentation habits Communicate orally and written clearly any pertinent technical problems/issues with the administration of Federal Student Aid Have a thorough knowledge of financial aid functions and activities to explain in detail what is happening, why, and how to resolve problems

Required Competency

Communication - Verbal/Written

Duties

Communicate with all students, staff and customers as needed to exchange information and resolve issues or concerns.
Strong attention to detail and documentation habits
Communicate orally and written clearly any pertinent technical problems/issues with the administration of Federal Student Aid
Have a thorough knowledge of financial aid functions and activities to explain in detail what is happening, why, and how to resolve problems

Required Competency	Information/Records Administration
Duties	Ensures successful storage and retrieval of data across a variety of campus systems; ensures financial aid systems interface with other campus systems. Must have a thorough knowledge of all federal, state, and institutional policies, rules and regulations regarding financial aid administration. Learns and applies emerging technologies and, as necessary, to perform duties in an efficient, organized, and timely manner. Implement and retain Banner data storage plan for all Department of Education Files

Required Competency

Information/Records Administration

Duties

Ensures successful storage and retrieval of data across a variety of campus systems; ensures financial aid systems interface with other campus systems.
Must have a thorough knowledge of all federal, state, and institutional policies, rules and regulations regarding financial aid administration.
Learns and applies emerging technologies and, as necessary, to perform duties in an efficient, organized, and timely manner.
Implement and retain Banner data storage plan for all Department of Education Files

Required Competency	Leadership
Duties	Demonstrate effective management and organizational talents and the insight to set priorities within the context of established policies and procedures. Must be able to resolve problems and project a favorable impression of the University and the division to a multitude of constituencies. Ability to follow procedures and escalate appropriately

Posting Detail Information

Posting Number	SPA01441P
Open Date	12/04/2025
Close Date	12/10/2025
Special Instructions to Applicants

Applicant Documents

Required Documents

Resume/CV
Unofficial Transcripts (official required from selected candidate)
Letter of Recommendation 1
Letter of Recommendation 2

Optional Documents

Cover Letter
DD-214 (Veterans Only)
NGB23A or NGB22/DD256 (National Guard Only)
Licenses and/or Certification required by Statute or Regulation

Supplemental Questions

Required fields are indicated with an asterisk (*).

* What is your working knowledge of Banner or equivalent system?
(Open Ended Question)
* Explain your working knowledge of training users and prepare training and technical documentation.
(Open Ended Question)
* Explain your experience working in a Team environment and what it means to provide great customer service.
(Open Ended Question)

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