Administrative Support Associate

North Carolina Central University
North Carolina Central University

Administration, Customer Service · Full-time

USD 33,540-42,538 / year

Posted on Oct 9, 2026
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Administrative Support Associate

Posting Details

Position Information
Position/Classification Title Administrative Support Associate
Working Title Administrative Support Associate
Competency Level Journey
Position Number 100520
Salary Grade Equivalent
FLSA Non-Exempt
Appointment Type Permanent - Full Time
FTE 1 = 40 hours/week, 12 months
If time limited, duration date
Department Hiring Range $33,540 - $42,538
EEO-1 Category Administrative Support Workers
SOC Code 43-9199 - Office and Administrative Support Workers, All Other
Position Overview
Be an Eagle - Where Purpose Takes Flight!
Are you ready to make an impact? At North Carolina Central University (NCCU), we are more than an institution—we are a community rooted in a legacy of excellence and transformation. A historically Black university located in Durham, North Carolina, also known as ‘The City of Medicine,’ NCCU has been a cornerstone of education since 1910, fostering innovation and progress.

Join our team and enjoy a comprehensive benefits package and exclusive perks designed to support your work-life balance. At NCCU, your professional growth will be nurtured, and your contributions will help shape the future for our students and the community we serve. Become part of a legacy that drives change and achievement.

An opportunity awaits you at NCCU, where your purpose can take flight.
Visit NCCU.edu.
Employee Benefits
Employee Benefits available to NCCU permanent employees include the following and more:

  • Accrued Vacation and Sick Leave
  • Community Service Leave
  • NC State – Health Benefits
  • NCFlex – Vision, Dental, Flexible Spending Account, Life Insurance and more
  • 11-12 Paid Holidays
  • Teachers and State Employees Retirement System (TSERS)
  • Optional Supplemental Plans – 401k, 403b, 457b and 457
  • Employee Assistance Program (EAP)
  • Campus Recreation Center Discount
  • University Bookstore Discount and more.
Primary Function of Organizational Unit
The purpose of the University Registrar is responsible for maintaining the integrity of all student academic records, admissions, and registration information. Inherent in that function is the responsibility of disseminating information from those records as needed but within compliance guidelines established both by law (such as the Buckley Amendment, FERPA – Family Educational Rights and Privacy Act) and by University policy.
Primary Purpose of Position
The primary purpose of this position is to provide comprehensive administrative and operational support to the Registrar’s Office by managing budget and requisition processes, maintaining employee leave records, and interpreting departmental policies and procedures for employees and the public. The position supports the University Registrar by monitoring academic calendar activities, preparing necessary documents, coordinating meetings, developing agendas, and recording meeting minutes. Additionally, the position provides routine clerical and administrative assistance, including data entry, document processing, and other office procedures, to promote efficiency, accuracy, and quality customer service within the Office of the Registrar.
Required Knowledge, Skills, and Abilities
  • Knowledge of office organization, administrative practices, and workflow management.
  • Strong verbal and written communication, problem-solving, and analytical skills.
  • Proficiency with Microsoft Office Suite, HighView, Banner XtenderSolutions, Imaging References Database, and Banner.
  • Ability to operate scanners, copiers, fax machines, and network printers.
  • In-depth knowledge of budget and requisition processes, including processing, tracking, reconciliation, and reporting.
  • In-depth knowledge of student records processing, imaging, archiving, storage, retention, and disposition, with appropriate handling of sensitive and confidential information.
  • Knowledge of Veterans Affairs, North Carolina Division of Veterans Affairs, State Approving Agency regulations, and University programs.
  • Ability to manipulate, analyze, and interpret data and use findings to support accurate reporting and administrative decision-making.
  • Ability to apply University policies, procedures, laws, and regulations while maintaining accuracy, confidentiality, and quality customer service.
Minimum Education/Experience
High School Diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.
Licenses or Certification required by Statute or Regulation
  • No specific license or professional certification is required.
  • Demonstrated proficiency with Microsoft Office Suite and BANNER is required.
Pre-Employment Requirements
Pre-Employment Requirements:
  • You must complete and submit an electronic application for employment to be considered. Resumes will not be accepted in lieu of completing an electronic application.
  • Applicants seeking Veteran’s Preference must attach a DD 214 form or those seeking National Guard Preference must attach as NG23A form. Certificate of Release or Discharge from Active Duty with your application during the process of applying to the job posting.
  • Final candidates are subject to criminal background checks, and education/license verification prior to employment.
  • North Carolina Central University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
Equal Opportunity Employer
North Carolina Central University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran.
Work Hours Monday - Friday 8-5
Position required to work during periods of adverse weather or other emergencies No
Campus Security Authority Designated Position No
Work Location Fully On-site (dedicated office at Duty Station)
Key Responsibilities and Related Competencies
Required Competency Verbal Communication
Duties
  • Demonstrates strong knowledge of University policies and procedures, as well as applicable state and federal guidelines, including the Family Educational Rights and Privacy Act (FERPA).
  • Communicates policies, procedures, and guidelines clearly, concisely, and in an organized manner to faculty, staff, students, and other customers.
  • Accurately explains and interprets policies and procedures in response to specific questions, concerns, and customer needs.
  • Applies relevant policies and guidelines appropriately to address the individual needs and circumstances of faculty, staff, students, and other customers.
  • Provides accurate and consistent information while maintaining confidentiality and compliance with FERPA and other applicable regulations.
Required Competency Written Communication
Duties
  • Demonstrates the ability to independently review sensitive and confidential materials and make constructive, appropriate edits to content.
  • Demonstrates strong word processing and spreadsheet skills to accurately prepare letters, memoranda, official transcripts, reports, and other required documents.
  • Ensures documents are prepared accurately and in accordance with the Academic Calendar, University policies, and customer requests.
  • Provides accurate and timely document preparation and administrative support for faculty, staff, students, and other customers.
  • Demonstrates the ability to identify needed procedural changes as systems, processes, and job requirements evolve.
  • Prepares clear, well-organized written recommendations for updating procedures to support changing systems, workflows, and operational requirements.
Required Competency Office Technology
Duties
  • Demonstrates proficiency in Microsoft Office Suite and effectively utilizes a variety of software features to perform administrative and operational tasks.
  • Uses HighView and Banner XtenderSolutions Imaging Software to access, manage, organize, and process electronic documents and records.
  • Utilizes the Imaging References Database to accurately retrieve, enter, and maintain information.
  • Demonstrates working knowledge of the Banner System and Student Information System (SIS Plus) to access and process student and administrative information.
  • Operates specialized office equipment, including scanners, fax machines, copiers, and network printers, to support daily office operations.
  • Selects and applies appropriate software, database, information system, and equipment functions based on specific departmental needs and procedures.
  • Adapts to new and changing technologies and applies available system features to improve efficiency, accuracy, records management, and customer service.
Required Competency Work Coordination
Duties
  • Facilitates the efficient flow of work throughout a dynamic and fast-paced Registrar’s Office.
  • Coordinates and directs office support activities in accordance with the Academic Calendar and the University Registrar’s calendar.
  • Prioritizes and coordinates administrative tasks to ensure deadlines, schedules, and departmental responsibilities are met.
  • Manages a wide variety of records, reports, files, and administrative documentation, ensuring accuracy, organization, confidentiality, and accessibility.
  • Maintains effective records management and filing procedures to support efficient retrieval and compliance with University requirements.
  • Identifies operational needs and develops new processes and procedures to improve administrative support within the Registrar’s Office.
  • Evaluates existing workflows and recommends process improvements that enhance efficiency, accuracy, and quality customer service.
  • Adapts work processes and priorities to support the changing needs and demands of the Registrar’s Office.
Required Competency Program Knowledge
Duties
  • Demonstrates in-depth knowledge of budget management and requisition processes within the Registrar’s Office.
  • Reviews, monitors, and analyzes a variety of budgetary and financial reports to ensure accuracy and effective resource management.
  • Provides the University Registrar with analysis, recommendations, and supporting information to assist with budget planning and decision-making.
  • Processes and manages requisitions and budget-related transactions in accordance with University policies, procedures, and established guidelines.
  • Maintains accurate and up-to-date budget records and documentation to support financial accountability and reporting requirements.
  • Demonstrates knowledge and ability to update the Banner Student System accurately and efficiently based on approved documentation.
  • Reviews supporting documentation to ensure that Banner updates are authorized, accurate, complete, and consistent with University requirements.
  • Applies sound judgment and attention to detail when processing financial transactions and student information system updates.
Required Competency Information/Records Administration
Duties
  • Demonstrates the ability to collect, understand, manipulate, and reconcile data from a variety of internal and external sources for budgetary and management reporting.
  • Analyzes financial and operational data to identify discrepancies, trends, and key information relevant to the Registrar’s Office.
  • Reviews reports and supporting documentation for completeness, accuracy, consistency, and compliance with established requirements.
  • Extracts and interprets key data elements from complex information and summarizes findings for the University Registrar.
  • Uses data analysis and professional judgment to identify outcomes, assess impacts, and provide recommendations to support informed decision-making.
  • Demonstrates proficiency in records processing activities, including reviewing, organizing, maintaining, and updating records in accordance with established procedures.
  • Applies and appropriately interprets agency procedures, University policies, laws, and regulations when processing records and resolving routine issues.
  • Maintains accurate and confidential records while ensuring that processing activities are completed in accordance with applicable policies, procedures, and regulatory requirements.
  • Identifies and addresses data inconsistencies or processing issues and takes appropriate action to ensure the integrity of records and reports.
Required Competency Budgeting
Duties
  • Administers the Registrar’s Office budget, ensuring accurate management of funds and compliance with established University policies and procedures.
  • Generates, processes, and tracks requisitions accurately and efficiently, ensuring all required documentation is complete and deadlines are met.
  • Monitors the status of requisitions and budget transactions to ensure timely processing, accurate records, and appropriate follow-up.
  • Prepares and maintains budgetary reports for review, planning, and decision-making purposes.
  • Updates the Banner System as required to ensure budget information and related transactions are accurate and current.
  • Reviews budget information and financial reports to monitor expenditures, identify variances, and assess budget status.
  • Keeps the University Registrar informed of the current status of the budget, including significant changes, concerns, and anticipated needs.
  • Provides the University Registrar with recommendations regarding budget management, resource allocation, and financial priorities as needed.
  • Ensures budget-related activities are completed accurately, timely, and in accordance with applicable policies, procedures, and deadlines.
Posting Detail Information
Posting Number SPA01503P
Open Date 10/08/2026
Close Date 10/18/2026
Special Instructions to Applicants

Applicant Documents

Required Documents
  1. Resume/CV
Optional Documents
  1. DD-214 (Veterans Only)
  2. Letter of Recommendation 1
  3. Letter of Recommendation 2
  4. NGB23A or NGB22/DD256 (National Guard Only)

Supplemental Questions

Required fields are indicated with an asterisk (*).

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