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Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

We are seeking a highly skilled ServiceNow Developer to design, build, and enhance ServiceNow capabilities across the platform. This role will focus heavily on Service Catalog development, custom application build out, and integrations with enterprise systems. The ideal candidate is hands on, technically strong, and comfortable partnering with stakeholders to translate business needs into scalable ServiceNow solutions.

Key Responsibilities
1. Design, develop, and maintain ServiceNow Service Catalog items, record producers, workflows, UI policies, and client scripts
2. Build and enhance custom ServiceNow applications using scoped applications and best practice architecture
3. Develop and support integrations using REST/SOAP APIs, IntegrationHub, MID Servers, and scripted integrations
4. Write clean, efficient server side and client side scripts (Business Rules, Script Includes, UI Actions, etc.)
5. Collaborate with product owners, process owners, and platform architects to refine requirements and technical designs
6. Ensure solutions align with ServiceNow best practices, performance standards, and upgrade readiness
7. Troubleshoot and resolve platform issues, defects, and performance concerns
8. Support platform upgrades, patching, and ongoing optimization efforts
9. Contribute to documentation, technical standards, and knowledge sharing

For this opportunity: Truist will not sponsor an applicant for work visa status or employment authorization, nor will we offer any immigration-related support for this position (including, but not limited to H-1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN-1 or TN-2, E-3, O-1, or future sponsorship for U.S. lawful permanent residence status.)

This position is office-centric 5 days a week in one of the following locations Atlanta GA, Charlotte NC, Raleigh NC, Richmond VA or Wilson NC.

Essential Duties and Responsibilities

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Participate in testing, implementation, maintenance, and escalated support of Truist's most complex solutions.

2. Development includes but is not limited to customized coding, software integration, analysis, configuring solutions, or use tools pertinent to the area, project, or system to configure or generate a solution.

3. Ensure adherence to company and industry standards. Provides technical consultation on extremely challenging or unusual situations.

4. Write and run unit tests.

5. Devise or modify procedures to solve complex problems considering computer equipment capacity and limitations, operating time, and form of desired results.

6. Interpret internal/external business challenges and recommends best practices.

7. Use sophisticated analytical thought to exercise judgment and identify innovative solutions.

8. Mentor less experienced teammates to build technical expertise.

9. Does not have management responsibilities. This position serves as the technical expert on the team and is often the strongest engineer, answering and solving the most complex, unusual issues, but does not have the skills nor the interest in management. Therefore, in the technical industry and many companies, this position is often aligned at the same level as an entry level manager. This creates a career path for an individual contributor to remain as an individual contributor and does not have to seek a management role for promotion/pay.

10. In an Agile environment: Act as an Agile champion. Responsible for delivering high quality working software and automating manual/reusable tasks working directly, and consulting with, the business from the beginning of the design work. Leverage continuous engineering practices to deliver business value regarding effectiveness of the design. Actively participate in refining user stories. Responsible for development and developing unit testing, and supporting integration and functional testing. Responsible for providing warranty support and providing knowledge transfer to production support. Develop code in accordance with the acceptance criteria established by the Product Owner.

Qualifications

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Bachelor’s degree and eight to twelve years of experience as a developer or equivalent education and related training or experience

2. Deep specialized and/or broad functional knowledge

3. Sound understanding of business and organizational strategies and processes

4. Ability to interpret internal and external business challenges and recommend best practices

5. Ability to lead complex projects

6. Sophisticated analytical skills and the ability to solve complex technical and business problems

7. Ability to influence others at senior levels to adopt a new perspective

Preferred Qualifications:

1. 5+ years of hands‑on ServiceNow development experience

2. Strong experience with:

· Service Catalog and Request Fulfillment

· Custom application development (scoped apps)

· Integrations (REST, SOAP, IntegrationHub, MID Server)

3. Proficiency in:

· JavaScript

· Glide API

· Flow Designer and/or legacy workflows

4. Experience working in Agile/Scrum delivery models

5. Ability to translate business requirements into technical solutions

6. Strong troubleshooting and problem‑solving skills

7. ServiceNow certifications (e.g., CSA, CAD, CIS – Application Development)

8. Experience with additional modules such as:

· ITSM, ITOM, HRSD, CSM, WSD, ECP or SecOps

9. Familiarity with CMDB, Discovery, and data modeling

OTHER JOB REQUIREMENTS / WORKING CONDITIONS

Sitting
Constantly (More than 50% of the time)
Standing
Frequently (25% - 50% of the time)
Walking
Frequently (25% - 50% of the time)
Visual / Audio / Speaking
Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.
Manual Dexterity / Keyboarding
Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.
Availability
Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.
Travel
Minimal and up to 10%

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

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