Manage all aspects of student educational record. Manage course registration and all related functions. Maintain integrity of academic degree.

Reporting to the Registrar, the Administrative Assistant (AA) supports the Registrar and Assistant Registrars by performing administrative and office management duties. This includes serving as the first point of contact to visitors and callers including students, faculty, administrators, and parents. The incumbent is the initial contact for response to inquiries, processing requests, and performing data entry and records maintenance to support the Registrar’s office.

• Performs administrative and technical activities related to registration, academic records, and graduation
• Performs office duties, including word processing, file management, answering the telephone, responding to general email, and greeting and directing visitors in a high-traffic office
• Reviews documents and ensures that incoming documents have followed proper processes; assesses the need for escalation to resolve issues
• Processes requests for transcripts and ensures all requests for student academic information meet FERPA guidelines
• Performs data entry in the SIS – Colleague system
• Prepares official enrollment and degree verifications
• Creates, maintains, and updates student files (current and archived files)
• Monitors and maintains office supply needs, general office area organization, and file room standards
• Provides information regarding Academic Policies and Procedures to administrators, faculty members, current and prospective students, and the general public.
• Assist at First Year and Transfer Orientations, Commencement, and other campus functions
• Drafts correspondence and sends communications to campus and external constituents
• Works with Registrar as needed to process invoices, orders, check requests, and credit card transactions
• Requests and oversees updates and revisions to Registrar’s Office pages on PacerNet and website
• Schedules travel and meetings for Registrar and others
• Other duties and projects as assigned

• High School Diploma or equivalent plus two years of relevant administrative experience
• Expertise in the Microsoft Office Suite and with Google

• Experience in a higher education setting
• Experience within a Registrar’s Office or student services operation
• 3+ years of related experience
• Knowledge of FERPA regulations