WPU provides a culture that fosters an energized team environment, builds on our strengths, promotes creativity and innovation, and encourages respect and open communication. We value our faculty and staff. We know they are important and vital to the growth of our university and culture. Senior leadership is personally dedicated to the professional growth and development of each employee. We want to help you build your career, while ensuring you have great work-life balance and flexibility.

We teach our students the skills needed for ethical citizenship, not just in the classroom, but by example. We believe in giving back to our community, and our employees take pride in working at William Peace University.

The Office of Financial Aid determines and award appropriate sources and levels of aid for students. The department offers extensive opportunities for need and merit-based aid to make William Peace University one of the most affordable private schools in the country.

The Financial Aid Coordinator works closely with the Director of Financial Aid and is responsible for coordinating, awarding and processing federal, state and institutional student aid programs including grants, scholarships and loans. The Financial Aid Coordinator resolves problems including counseling services (through email, phone and/or in person) and discusses financial aid awards, eligibility, processes and alternative sources and methods of financing education costs for an assigned group of prospective students, current students, and families. The Financial Aid Coordinator is responsible for coordinating and overseeing the Direct Loan Program and other Federal, State, and Private Programs.

Location: On-campus, in-person with occasional remote work opportunities

ESSENTIAL DUTIES AND RESPONSIBILITIES Reporting to the Director of Financial Aid, the individual holding this position is responsible for, but not limited to, the following duties:
• Provide counseling regarding financial aid options and resources to students and their families, manage missing information and communications, and respond to student/family inquiries for a selected population.
• Prepare financial aid award packages using federal and state regulations along with institutional guidelines for prospective, new, and currently enrolled students in both the traditional undergraduate and School of Professional Studies.
• Gather requested documentation for possible professional judgment determinations by Assistant Director or Director
• Oversee and process Unusual Enrollment History Process. Make independent decisions on Pell jumper status and eligibility for financial aid.
• Review and certify private student loan requests, process private loan disbursements.
• Review and certify enrollment status for eligible students, process disbursements for the North Carolina Need Based Scholarship and determine eligibility for need based state aid.
• Certify and process outside scholarships and provide counseling for students interested in obtaining outside scholarships.
• Check and validate accuracy of Pell, Loans (Federal & Private), State Aid, and any Private Aid certifications/payments using information from the university, state, and/or the U.S. Department of Education.
• Resolve any Pell, Direct Loan, State Aid, and/or Private Aid issues (i.e. rejects) as they arise between the university, state, and/or U.S. Department of Education.
• Import and export records via Colleague – ISIR records, Master Promissory Notes (MPN), Entrance/Exit Counseling, Pell, Loan, reconciliation reports via COD, and etc.
• Coordinate, complete, and maintain records to comply with the requirements of the U. S. Department of Education.
• Create and update financial aid content for University web-site and MyPacerNet.
• Serve as the point of contact and lead trainer for both students and staff for iGrad financial literacy platform.
• Participate in University activities and committees that support the mission and initiatives of the University.
• Speak on behalf of/represents the Office of Financial Aid at various campus events (student orientations, etc.)
• Facilitate financial aid information sessions for FYS course sections, orientation sessions and prospective and admitted student events for both TUG and SPS.
• Facilitate financial aid information sessions and evening / weekend counseling sessions for SPS students; serves as point of contact for SPS students.
• Perform special projects as requested.
• Handle confidential information with discretion and independent judgment.
• Demonstrate commitment to student success and quality customer service delivery.
• Work effectively with a diverse group of students, families, employees, visitors, and guests.
• Perform other job-related duties and projects assigned.

KNOWLEDGE, SKILLS, AND ABILITIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability needed in order to perform the duties of the position, including the ability to retain on the job learned skills and abilities. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

QUALIFICATIONS Candidates who apply within established recruitment dates are required to meet the minimum qualifications to be considered for employment. Minimum qualifications are the absolute smallest amount of experience and education that provide the ability to determine if the candidate could potentially perform well in the position. Preferred are the qualifications that enable a candidate to potentially excel in the position.