• Responsible for positively representing the University to guests and effectively coordinating the campus visit experience; greet all university visitors and guests including potential students, parents, and family members; manage the university main telephone line, answering questions and/or redirecting calls.
• Serve as the first point of contact for personalized visits and events (Daily Tours, Open Houses, Admitted Student Days, etc.) for the Office of Admissions and William Peace University.
• Responsible for building personalized visit agendas that fulfill visitors’ needs and comprehensively represent the William Peace University undergraduate experience, including admissions counselor appointments, tours, class visits and departmental meetings for prospective students. This includes working with campus constituents and managing Admissions Counselor meeting/appointment calendars.
• Coordinate event registration within the customer relationship management system (CRM) allowing visit and event registration tracking in the system and enabling automated communication with attendees post registration, as well as before and after attending events.
• Continually evaluate and implement changes to improve the program as needed.
• Ensure all events communicated from the Admissions Events Team are added to the Calendar on the William Peace University website.
• Manage the Admissions Visits and Events Calendar.
• Provide oversight for group visits, coordinate daily tours and information sessions.
• Track registrations and attendance from all events/daily visits (in person and virtual) annually.
• Conduct thorough assessments of the campus visit experiences to measure success by developing, tabulating, and reviewing surveys and adjusting the campus event/visit to respond to analytics.
• Continually recruit, hire, train and supervise the Admissions Student Ambassadors.
• Coordinate newly established student call campaigns.
• Manage the Admissions Email account.
• Coordinate all outgoing mailings to include, but not limited to, admissions letters to admitted students and their parents, admissions packets, admitted student mailings (TUG and SPS), deposited student mailings (TUG and SPS)and information requests from all constituents.
• Work effectively with diverse groups of prospective students, families, employees, visitors, and guests.
• Coordinate and track inventory of all Admissions advertising materials and “swag.”
• Ensure University policies and procedures are followed as it relates to administrative processes, including but not limited to, personnel, financial, purchasing, and event planning responsibilities.
• Work with the Assistant Vice President of Admissions to develop and implement an action plan for each major visit, ensuring effective operation of events including scheduling and assigning operational staff, production of materials, logistics, communication with attendees, etc.
• In partnership with the Assistant Vice President of Admissions, collaborate with internal constituents to ensure quality programming at recruitment events. This includes but is not limited to Financial Aid, Career Services, Family and International Services, Director of Immersive Learning, Residential Life, Student Life, Academic Affairs, Advancement (Alumni Affairs), Marketing, the President’s Office, and any other cross-departmental offices.
• Other duties as assigned.

Priority consideration will be given to applications received by the Priority Date; however, applications will be accepted until the position is filled.