Business Support Manager

Bank of America

Bank of America

Customer Service
Bromley, UK · United States · Remote
Posted on Monday, June 24, 2024

Job Description:

Job Title: Business Support Manager

Corporate Title: up to VP

Location: Bromley

Company Overview:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Location Overview:

Join our bustling Bromley office, situated in one of London’s greenest boroughs. Here you’ll find plentiful and easy commuting routes, with central London just 15 minutes away by train.

The Team:

Global Risk Analytics (GRA)/Enterprise Independent Testing (EIT) is a sub line of business within Global Risk Management (GRM). The GRA team provides quantitative capabilities supporting global risk management and capital management and develops a consistent set of risk and capital models and analytical tools that support decision making across the bank.

As part of GRA - Alternative Modelling Group & Quantitative Services (AMG-QS) builds alternative models, using innovative methods, which challenge and benchmark risk and capital champion models across the enterprise; and has a vision to challenge what is possible across Risk and Capital Modelling

Within AMGQS the Business Management function is a small global team that values people who are self-starters, hardworking and committed to doing what they can to effectively support the delivery of our book of work. Working at the heart of the organisation you will have access to the team lead as well as many other senior stakeholders associated with the projects you will support.

Role Description:

AMG-QS are looking for a high-quality self-starter to drive forwards the Business Support and Project Management function within the team. The successful candidate will be able to successfully manage multiple high profile and technical projects to tight deadlines for senior stakeholders; as well as support the Business Management function across a number of areas. There is a need to drive forward opportunities to create efficiencies through automation and to shape how the team conducts its business management and project management processes.

The successful candidate will be able to successfully manage multiple high profile and technical projects to tight deadlines for senior stakeholders; as well as support the Business Management function across a number of areas.

There will also be opportunities to grow the role into other areas of business management and modelling activities, with training provided on the job.


  • Responsible for running multiple technical projects concurrently, particularly the implementation of models onto the organisation’s target-state infrastructure, ensuring adherence to team business practices as well as Enterprise project governance standards
  • Additionally responsible for business management processes as agreed with Business Management Lead
  • Support delivery through strong project management practices and provide project management expertise to modellers
  • Provide Project Management Office (PMO) capabilities across a number of teams within AMG&QS. This will include QA/QC on JIRA tasks; governance; Model Development Lifecycle tracking, reporting and routines management
  • Provide business support to AMG&QS team leads as necessary – this may include capacity planning, reports and returns, hiring activities, managing routines, etc)
  • Explore opportunities to automate project management and business management processes and reporting
  • Explore ways to optimize the team operating model for project management and business management practices
  • Work under minimal supervision on these goals and develop effective working relationships with stakeholders inside AMG&QS and across GRA

What we are looking for:

  • Self-motivation, self-direction, organizational skills and the ability to manage multiple priorities in a complex fast paced environment without sacrificing quality or timelines
  • Has a ‘control’ oriented experience and mindset
  • Demonstrable project and business management experience
  • Willingness to be accountable for meeting all deliverable dates for task assignments Proven track record of identifying sub-optimal processes and then fixing them
  • Proficient with Microsoft Office suite
  • Process oriented and detailed oriented
  • Positive attitude and open to feedback
  • Excellent written and verbal communication skills, including to senior audiences
  • Ability to foster strong collaboration among team members and help team solve problems
  • Able to work independently with limited supervision

Skills that will help:

  • Experience in financial services or a related field
  • Excellent proficiency and hands-on experience with JIRA (Horizon tools)
  • Working knowledge of risk management
  • Programming skills including Tableau, Python, Alteryx, SQL – or the desire to learn these skills

Benefits of working at Bank of America:


  • Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner
  • Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons
  • 20 days of back-up childcare including access to school holiday clubs and 20 days of back-up adult care per annum
  • The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc.
  • Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services.
  • Access to an Employee Assistance Program for confidential support and help for everyday matters
  • Ability to donate to charities of your choice directly through payroll and the bank will match your contribution
  • Opportunity to access our Arts & Culture corporate membership program and receive discounted entry to some of the UK’s most iconic cultural institutions and exhibitions.
  • Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local community.

Bank of America:

Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religion or belief, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio-economic background, responsibility for dependants or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.